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981 Reviews of Genesis of Denville - Service Center
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October 24, 2012
I have purchased and serviced three vehicles form this dealership and Sue and Allie have always been a pleasure to work with. They are always friendly and helpful and provide the highest level of service dealership and Sue and Allie have always been a pleasure to work with. They are always friendly and helpful and provide the highest level of service and support. Although I believe it costs more to do all my service at the dealership I have performed 100% of all my service at this dealership because of them. More
by beatrjo
September 10, 2012
I leased a 2010 Infiniti G37s hard top convertible at Salerno Duane Infiniti. During price negotiations I felt like this was a friendly, family kind of dealer. The people I have met throughout are warm Salerno Duane Infiniti. During price negotiations I felt like this was a friendly, family kind of dealer. The people I have met throughout are warm and welcoming. I have had some problems with the convertible, primarily squeaks and rattles. My primary service contact, Allie, is a sweetheart. Very responsive. Shows great empathy. And when she isn't available, Sue is wonderful, as well. While the squeaks remain unresolved (need to wait for the cold weather to kick back in), compromising my experience with a car I otherwise like, this dealership treats the customer right. While I believe in the Infiniti brand, one negative surprise has been the number of service intervals this car requires and the cost to service. As a long time Porsche owner (oil changes every 15,000 to 20,000 miles), the Infiniti interval of 3,000 to 4,000 is disruptive and arises much too fast. But, if I must go to a dealer too often, I'm glad to see my friends Allie and Sue at Salerno Duane. More
by novs228
Employees Worked With
August 20, 2012
I watched in amazement as Allie and Susan coordinated my service request for my Infiniti FX35. I had never witness any thing like it. These two individuals complemented each other as they worked to complete service request for my Infiniti FX35. I had never witness any thing like it. These two individuals complemented each other as they worked to complete my service request. Allie informed me of the possible service cost, she also informed me of the available coupons, and had some suggestions. In the mean time, Susan informed me that the courtesy car I wall be using for that day, was ready. the car engine was runnung, the door on the drivers side was opened. All I had to do was get in the car close the door and be on my way. Who could ask for anything more? They exceed your expectations every time. If you have an Infiniti vehicle that needs to be serviced, call Salerno/Duane Infiniti of Denville. and let them do the rest. I promise you they will exceed your expectations. Benson Smith More
by bensonfxutz
August 07, 2012
My review today is only for service, but I've been buying all my cars from Salerno Duane since 2001. The service department experience is simply superb, from write-up to delivery of the repaired vehicle. T all my cars from Salerno Duane since 2001. The service department experience is simply superb, from write-up to delivery of the repaired vehicle. Things are right the first time. Allie and Sue couldn't be more pleasant to deal with, and they make a service visit a completely stress-free experience. A good deal on a car isn't worth much unless the dealer has a first rate service department, and I'm happy to recommend this dealership on all counts. More
by SHaller
Employees Worked With
August 06, 2012
Very pleased with the Professionalism and service provided by Sue, and Allie. It is always a pleasure to deal with them. Salerno-Duane Infiniti is lucky to have them around. The one issue that I d provided by Sue, and Allie. It is always a pleasure to deal with them. Salerno-Duane Infiniti is lucky to have them around. The one issue that I did have wasn't with the dealership, but with the Technician sent from Infiniti to the dealership. I cannot, and will not believe that an external source of heat melted my side view mirrors....it happened three times in the same exact spot....even if it was a reflection off something it wouldnt have matched all three times...it just doesn't make sense. More
by mazurusmc
Employees Worked With
July 17, 2012
I bought a 2010 G37x brand new. I had had some issues with the service department, but when I voiced my issues the General Manager, Jorge Rodrigues, contacted me directly and dealt with me in a very fair with the service department, but when I voiced my issues the General Manager, Jorge Rodrigues, contacted me directly and dealt with me in a very fair and upfront manner and took care of any issue that I had. He spoke to me at length and went to great lengths to make me feel comfortable with what he was doing in order to take care of my problems. More
by cmlegal62
Employees Worked With
Jorge Rodriguez
July 02, 2012
I am always received as a friend and they treat me accordingly. I had to have a side mirror cover replaced. They had the part in stock but had to send it out to be painted (bright red) and thought it accordingly. I had to have a side mirror cover replaced. They had the part in stock but had to send it out to be painted (bright red) and thought it might take 3 days.I mentioned I was lost without the side mirror for safe driving and lo and behold they had it ready the next day. More
by tommccorkle
June 04, 2012
My husband and I bought our Infinities here a few years ago and could not be happier with our service. We have worked with Allie and Walter who are wonderful and these last couple of years we have worke ago and could not be happier with our service. We have worked with Allie and Walter who are wonderful and these last couple of years we have worked mostly with Sue. We cannot say enough about how personable, knowledgable and accomodating she is. We have consistenly recieved service that exceeds our expectations. We don't often have service requirements other than routine maintenance but when we do require it the job is well done, and done quickly. It has been a pleasure doing business with the team and we will purchase our next Infinitis here for sure. More
by donnafeltz
May 30, 2012
Staff determined quickly and accurately the work to be done. Got me in asap and loaner provided to accommodate my schedule. Efficient courteous service. Car ready when stated and no re-work required. done. Got me in asap and loaner provided to accommodate my schedule. Efficient courteous service. Car ready when stated and no re-work required. More
by joshuacohen
Employees Worked With
April 29, 2012
We, my husband and I, have been customers for many years, and have owned 4 Infiniti's. The reason why we keep coming back to Infiniti is not only the product,but the seamless service. Ali and Sue, and Sale and have owned 4 Infiniti's. The reason why we keep coming back to Infiniti is not only the product,but the seamless service. Ali and Sue, and Salerno Duane provide outstanding service. The accommodations are comfortable, everything is done in a timely manner, and better yet, year after year you see the same delightful, and extremely efficient people. If you need a loaner, it is already spotlessly clean, heater, or a/c running depending on the season etc. More
by kdalofs
Employees Worked With
