Genesis of Denville - Service Center

Prompt service and totally customer focused. Salerno-Duane is very competitive on prices, particularly regular oil changes. The staff is a pleasure to work with. The work is completed on time and Salerno-Duane is very competitive on prices, particularly regular oil changes. The staff is a pleasure to work with. The work is completed on time and within budget. More

Staff Courteous, very efficient very satisfied. My experience was very pleasant, Very easy to make an appointment the car was returned to me in excellent condition and I certainly would recommend t My experience was very pleasant, Very easy to make an appointment the car was returned to me in excellent condition and I certainly would recommend this dealership to all of my friends and family. More

Prompt and professional service! I was driving home from work and needed to check a tire warning for low air. I decided to stop at the dealer's service department to have air added. K I was driving home from work and needed to check a tire warning for low air. I decided to stop at the dealer's service department to have air added. Klancy immediately took my car into the shop and came back shortly to let me know they had found a nail in my tire. They asked if I wanted them to repair it so I sad go ahead. They directed me to their comfortable waiting room where I enjoyed a cup of hot chocolate and a granola bar. When he told me the repair was done, I was told the repair would be complimentary because I have given them all of my service business. He even offered to wash my car. Now that's service! I only have one negative comment and that is when I got home I realized that the screw cap was missing from my tire valve. I will stop by there for another one when I'm heading that way again. More

Excellent customer service Clancy from the service department is excellent in his job. Worked with him over a year ago when he was first hired and he was great then but now has Clancy from the service department is excellent in his job. Worked with him over a year ago when he was first hired and he was great then but now has turned into someone that the deanship can't do without.He knows his product and has excellent communication skills in dealing with customers. If your looking for the best you have found it with Salerno Duane! More

Willingness Allie is always there to answer anything! I have a long standing with this company and she always has a smile on her face. She is a great employee and Allie is always there to answer anything! I have a long standing with this company and she always has a smile on her face. She is a great employee and she is great to see every time I come in for service, - Cathy Geffchen Venturini More

Service Department: Allie Hoffman and Walter Frimberger Brought in my M37X (2012) for what I thought might be a windshield wiper motor replacement, and all it was - was an adjustment was needed~! Happy to s Brought in my M37X (2012) for what I thought might be a windshield wiper motor replacement, and all it was - was an adjustment was needed~! Happy to say no cost, and both wipers working again. I have purchased now 4 cars (latest in January 2017)- all new, however, I wanted to be sure that this dealership, and service department are recognized asreally tops in my book. I don't agree with a previous responder pertaining to these two individuals. they are both incredibly professional and have been so helpful with all my service needs for my purchases of my last three Infinitis, and now forth. More

Yes, Salerno-Duane Although I had to travel 90 miles to reach Denville, my trip to Salerno-Duane was fulfilling. I met with sales associate Travis Tighe, who was undaunt Although I had to travel 90 miles to reach Denville, my trip to Salerno-Duane was fulfilling. I met with sales associate Travis Tighe, who was undaunted by he fact that I am not purchasing until August. Mr. Tighe took the time to explain the obvious and subtle distinctions between the vehicles In which I showed interest. It was a relaxing, pressure-free visit and when the time to make my purchase has arrived, I will surely visit Travis Tighe. More

Warranty service/. Tire vibration I left another Bergen County Infiniti dealership because their customer service was horrible. The people here, specifically Ashley and Walter are fant I left another Bergen County Infiniti dealership because their customer service was horrible. The people here, specifically Ashley and Walter are fantastic. Good experience all around. I would come back anytime. Thanks More

Outstanding service and staff!! My husband and I bought our Infinity FX35 and G35 from Salerno. We have been bringing our cars to their service department since they were new (10 ye My husband and I bought our Infinity FX35 and G35 from Salerno. We have been bringing our cars to their service department since they were new (10 years and 9 years ago respectively). We have always been treated with courtesy and respect from the Service Manager to the car washers. No matter what the problem, it was corrected expertly! All the service staff is courteous and professional, however Ms. Allie Hoffman is efficiency personified. She goes above and beyond to accommodate our requests. She is a real asset to Salerno. We will continue to bring our cars to Salerno for service as we don't think anyone can top them for expertise in repairs or customer service. When we replace our cars you can be sure we will buy them from Salerno. We love our cars but our decision to replace them with your cars is in large part because of our experience with Salerno's service department. More