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Genesis of Denville - Service Center

Denville, NJ

4.8
981 Reviews

981 Reviews of Genesis of Denville - Service Center

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April 20, 2018

Oil change and rotate tires I came in for an oil and filter change, and Allie recommended iI rotate the tires which I did. Allie did an excellent job as she always does. More

by jhauser917
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 20, 2018

Another great service appointment I am always happy to bring my car i for service at Salerno Duane for 3 reasons: high quality work, great service and excellent price. On this part More

by ron.conti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Apr 21, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

April 20, 2018

Service Review The service is good but status follow up status of your vehicle w/ the customer could be improved. This should be a curdosy phone call. More

by yrobinson18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
Apr 21, 2018 -

Genesis of Denville responded

Thank you for the 4 Stars and for your recommendations. We will work on our communication skills going forward. Respectfully, Jorge Rodriguez General Manager

April 14, 2018

Very efficient service I like being able to book the appointment on line to review available days and times. Rebecca in service was very professional and helpful answering More

by rm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Horvath
Apr 19, 2018 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

April 13, 2018

Went beyond my ask to ensure safetyof mycar Great experience. Cover some items under warranty to ensure safety of my JX35. Ensured loaner was available. Pleased with overall experience and More

by MIKE A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
Apr 19, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 13, 2018

Knowledgeable and friendly staff helped me out Serviced provided was quick and effective, took me in as soon as I arrived, explained what was going to be done and when I got my car back they went o More

by LUDAMA7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez, Mario Delgado
Apr 19, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

April 11, 2018

Great sevice and friendly atmosphere Great and friendly service from all around , from the moment I walked in to time I left. Very professional. I going to recommend to friends and fami More

by ddeprizio86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
Apr 19, 2018 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

April 09, 2018

Maintenance Appt The scheduling process and updates is excellent. Rebecca was very accommodating from start to finish and personable. The external cleaning of the ca More

by pacastellano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Horvath
Apr 09, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

April 09, 2018

Air bag recall They perform the airbag recall On my FX 35. And they did it in the amount of time that they told me it would take I was very happy with the service I More

by TCOON09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Apr 10, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

April 07, 2018

Amazing Service Always exceptional, quick and easy. Great customer service!! Never a hassle and always willing to work with you. From the sales to the service staff t More

by NKALYOUSSEF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tonero, Klancy Ramirez, Rebecca Horvath, David Waters, Mario Delgado
Apr 07, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

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