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Genesis of Denville - Service Center

Denville, NJ

4.8
981 Reviews

981 Reviews of Genesis of Denville - Service Center

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July 29, 2018

Excellent service (as usual) I Dropped off my car for service and it was completed in less than 30 minutes! I couldnt believe how quickly they completed everything! What great More

by ron.conti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Rodriguez, Kevin Tonero, Klancy Ramirez, Rebecca Horvath
Aug 01, 2018 -

Genesis of Denville responded

Thank you for the 5 Stars. Respectfully, Jorge Rodriguez General Manager

July 23, 2018

excellent Thanks you for a loaner car. Mario was very professional. He called and reviewed the work needed. The price was significant! Most of the work was un More

by DEBBIE.BLANCHARD13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Aug 01, 2018 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

July 23, 2018

Quick and easy I visited the dealership for my first service on my new car! I waited for my vehicle instead of taking a loaner car which they had offered to me. It w More

by JMC2890X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
Aug 01, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

July 23, 2018

My Recent Experience at Salerno Duane Infiniti I recently brought our 10 year old FX 35 in for service. It needed both cosmetic work as well as a thorough servicing. In spite of the intense heat, More

by carbar4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

July 19, 2018

Prompt and caring Staff is very understanding and knowledgeable . When pressed with time Allie was extremely accommodating and scheduled the service based on my availab More

by Greencar2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

July 17, 2018

Service I have to bring my car to this dealership for maintenance etc. so I will leave my review as dissatisfied as far as service. Sales - Art is a class ac More

by DSILVA0702
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Arthur Blenner
Aug 01, 2018 -

Genesis of Denville responded

Mr. Silva, I am sorry that Salerno Duane Infiniti was not able to meet, let alone exceed your expectations. We were very surprised to see this negative review and have tried to contact you to find out why you were unhappy. Please feel free to contact Art Blenner your consultant or myself to discuss. Respectfully, Jorge Rodriguez General Manager

July 16, 2018

Top of the Line Although the dealership is being renovated and the entrance is maze-like, the effort will be worth it. My car was looked over and maintained with prec More

by dora07039
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
Jul 17, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

July 16, 2018

Nice! Just as expected no problems done timely. Allie explained all in detail, left understanding all that was done, and set expectations for next service More

by JOECORA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

July 16, 2018

Great experience explaining what was done I was advised how much longer my brakes and tires would last which should get me to the end of my lease:) I am happy More

by mbock0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tonero, Klancy Ramirez
Jul 17, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

July 16, 2018

Great service as always Every time I have brought my vehicle in I am treated like a special person The service team has never disappointed me. Thanks to everyone st Sal More

by mercadd1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

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