Genesis of Denville - Service Center

Always a good experience I've been customer since 2009, my service advisor Allie Hoffman is the best, she always makes sure I'm a satisfied customer. Started with a M35x and n I've been customer since 2009, my service advisor Allie Hoffman is the best, she always makes sure I'm a satisfied customer. Started with a M35x and now a Q70, I wouldn't use any other service facility than Salerno Duane Infiniti of Denville. More

Great! I always get prompt, friendly service here. My problems are addressed and fixed quickly. The staff is eager to please and does so!! I strongly recomme I always get prompt, friendly service here. My problems are addressed and fixed quickly. The staff is eager to please and does so!! I strongly recommend this dealership! More

Great place to have your car serviced It's a great place because of the people. They can't do enough or you. I dealt with Allie Hoffman and she is terrific. It's a great place because of the people. They can't do enough or you. I dealt with Allie Hoffman and she is terrific. More

Inspection Failure, 30k Maintenance Service. The service technician who serviced my car determined that the issues cited by the inspection authority were erroneous, thus, there existed no repairs The service technician who serviced my car determined that the issues cited by the inspection authority were erroneous, thus, there existed no repairs needed. The technician performed 1. Multi-Point Inspection 2. Misc-Body 3. 30K Maintenance Service I am very appreciative of the candor of Allie and Joe with their disclosure of the fact that there were no malfunctioning systems in my car,.as had been declared by NJ INSPECTIONS Allie provided me with a loaner car which she had Joe deliver to and retrieve from my residence during the service period. In addition, Allie had my car reinspected for me, saving me the second trip to the inspection facility that would have been necessary for me to make. This is what I consider to be exceptional service. My only regret is that the $501.14 did not include the rotation of my tires. In the final analysis, I would highly recommend SALERNO*DUANE to everyone for the exceptional and courteous services rendered. Thank you! More

Hassle-Free and Good Quality Service They were very flexible with my dropoff/pickup availability and worked with me to have a loaner car available when I arrived. It was so convenient, I They were very flexible with my dropoff/pickup availability and worked with me to have a loaner car available when I arrived. It was so convenient, I dropped off my car and was on my way in less than 10 minutes. I had the same experience when I picked up my car, less than 10 minutes and I was on my way. They respect their customer's time and are very attentive. As for the quality: I've worked on many cars in the past and I can tell when a mechanic takes his time to service a car the correct way. The service department at Salerno Duane has done a great job on every repair I've brought it in for, and then they go a little above and beyond. In the past I've had an intermittent electrical issue with the car to where it occasionally wouldn't start despite all the obvious reasons being ruled out. After taking it to three other dealers who couldn't figure it out, the Service Department here thoroughly checked every starting system component and identified an incorrect car part that the previous owner had installed. After swapping it out for an OE part, it's been perfect for 2 years running! They put the same attention into my most recent service, and as a result I really do trust them with my car. Highly recommend! More

Great first experience Service was great from start to finish. People were genuinely friendly, not overly fake like other dealerships I've experienced. Wish I'd been comin Service was great from start to finish. People were genuinely friendly, not overly fake like other dealerships I've experienced. Wish I'd been coming here much sooner for my car. Will definitely be coming back! More

Outstanding Service as always Friendly, courteous, on-time service. When an essential part failed on my 8-year-old M35, they brought me right in and had me back on the road in one Friendly, courteous, on-time service. When an essential part failed on my 8-year-old M35, they brought me right in and had me back on the road in one working day. I wouldn't go anywhere else for service. Their quality and responsiveness are outstanding. More

Always a Job Well Done I bought my Infinity back in 2014 and I have been bringing in exclusively to the dealership for service. I can not say I have ever had 1 bad experien I bought my Infinity back in 2014 and I have been bringing in exclusively to the dealership for service. I can not say I have ever had 1 bad experience. The opposite actually, the team here goes above and beyond to support my request and fix any issue with the car. More

Consistently Great! Even with all the construction going on through out the facility,my service experience was professional without a hitch.Enjoy bringing my car for serv Even with all the construction going on through out the facility,my service experience was professional without a hitch.Enjoy bringing my car for service,Love the service team ! More

First service Very friendly and prompt service. From the time I bought my car with Bill Backes to servicing I have had a wonderful experience . And feel I will come Very friendly and prompt service. From the time I bought my car with Bill Backes to servicing I have had a wonderful experience . And feel I will come back for further servicing More