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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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March 19, 2024

Wonderful Service Allie is always so helpful Always feels like family when I am there More

by ninawolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 19, 2024

Worst experience ever at an Infiniti Dealership. Simple oil change took hours due to overbooking/under-staffed... Not my issue... More

by KJ42598
Recommend Dealer
No
Employees Worked With
Allie Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lospinuso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Hi Kj42598, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

March 18, 2024

Chris was amazing. He made this experience very easy and was always very responsive when I had questions etc. More

by DIANAD9669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Perrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tyther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 15, 2024

This is my third Infiniti. All because of your service dept. I especially love Allie. More

by LORIMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 15, 2024

I have been going there since I brought my car in 2017. The customer service is great and Joe is the man to go to! More

by NANCYMONTOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 12, 2024

The service was very good. My requested servicing of my car was provided within 3 hours. More

by BOBMC0251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 12, 2024

The visit was everything I expected. There was no pressure and the rep I dealt with was good More

by JERMAINE280
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 12, 2024

I was very pleased with the service and the attention to details. But I have to say that going to a luxury car dealership and being charged a 3% fee for using my credit card feels like the customer is bein More

by SCHORRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 11, 2024

Thank you Joe Lospinuso for your amazing dedication and always going above and beyond for providing an excellent and smooth service every time I`m at your shop. More

by JKCARR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lospinuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2024

The service depart did an excellent job diagnosis the problem and fixing my vehicle. The service associate Alice was particularly outstanding throughout the entire experience. More

by JOESLUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Genesis of Denville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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