Genesis of Denville

This dealership was certainly the most friendly dealership I have been to. It wasn't just the salesperson or a receptionist, rather the entire staff. That type of environment is one that doesn't dealership I have been to. It wasn't just the salesperson or a receptionist, rather the entire staff. That type of environment is one that doesn't come from mangment direction but comes from a culture of customer service. Clearly, this dealership knows that intial impressions are lasting. My salesperson was able to read my level of interest and desires and adapt his presentation to the points and factors I sought. What was also evident was that many individuals at this dealership are willing to pitch in when necessary to keep the customer experience flowing positively. I was happy with the price I got and was suprised at the ability of the saleperson and management to get to my desired price without making it a painful experience. Bottom line, this dealership and Mr. Verheeck do it right. More

I purchased my Infiniti G35 at Salerno Duane in 2007. Since then I have always used their service department. Sue has always been so incredibly friendly and helpful, I can't imagine taking my car anywher Since then I have always used their service department. Sue has always been so incredibly friendly and helpful, I can't imagine taking my car anywhere else. She works very hard to make sure that I have a time convenient to me and will always have a loaner available. Salerno Duane Infiniti is lucky to have her as an employee More

I found the dealer to be very helpful and very accommodating. They allowed me take a brand new Infiniti FX home to show to my wife, who was unable to make it to the dealer that day. I was gone fro accommodating. They allowed me take a brand new Infiniti FX home to show to my wife, who was unable to make it to the dealer that day. I was gone from the dealer at least two hours with no questions asked. Andy was very helpful with the price point that I wanted to stay within. I would recommend the dealer to anyone interested in a new or used vehicle. More

I purchased my Infiniti G35 Coupe from Salerno/Duane of Denville in June, 2003. I have had my car serviced there exclusively. I am and have been especially pleased with the service representatives over t Denville in June, 2003. I have had my car serviced there exclusively. I am and have been especially pleased with the service representatives over this period. Allie and Sue have always gone the extra distance to meet my maintenance and repair needs. Overall, I am pleased with the price/value package and would buy another car from this dealer. More

I had the pleasure of dealing with Andy Glick when I came to your dealership interested in leasing an Infiniti. Andy was very knowledgeable, professional and respectful. He answered all my questions prompt to your dealership interested in leasing an Infiniti. Andy was very knowledgeable, professional and respectful. He answered all my questions promptly and worked within my budget to get me into the G37, which I absolutely love. I would definately lease or purchase another Infiniti from your dealership. More

Stay far away from this dealership. Bought 2008 EX35 one year ago and decided to try and trade for FX because of small backseat in EX. Love car otherwise. General manager offered $24,000 on trade-in on fu year ago and decided to try and trade for FX because of small backseat in EX. Love car otherwise. General manager offered $24,000 on trade-in on fully loaded car with 7700 miles worth $31,000 as trade-in on Edmunds, KBB, and other sites. Admitted they scammed me one year ago when they didn't reveal the $5000 rebate offered at that time. Salesman was fine; general manager was terrible, trying to scam me with a numbers game, which basically came down to him trying to keep the $5000 rebate, so I had no option for the 2.99% financing. Why would you buy another Infiniti when they obviously don't hold their value according to dealer's own people? Original salesman wouldn't even return our phone calls. More

Service department is a total ripoff. I went there for several years with my I30 and every time paid hundreds of dollars for overpriced work that was unnecessary and not in the owner's manual (15,000, 30, several years with my I30 and every time paid hundreds of dollars for overpriced work that was unnecessary and not in the owner's manual (15,000, 30,000, 50,000, 70,000 mile services, fuel injections, etc. - they just lump a whole bunch of things together, most of which are not needed and charge you an arm and a leg). I finally wised up to it. Never again. More

One of the best car buying experience I have had for 30 years. <br><br>Very easy to deal with, low key, no pushy sales gimmicks. Raz Pomar the Internet Manager came out with the lowest price in the entire years. <br><br>Very easy to deal with, low key, no pushy sales gimmicks. Raz Pomar the Internet Manager came out with the lowest price in the entire NJ-PA-MD region. <br>Car was exactky what we wanted - no compromises. Quick transaction - complete within 1 hour.<br><br>Highly recommend the people I dealt with. Cant go wrong with Raz and Salerno Duane.<br><br>If this sounds like a commercial plug - it isnt. We have nothing to do with either the salespeople or the dealership till we bought the G35.<br><br>Completely unbiased report.<br><br>Cannot comment on service - have not tried it yet.<br> More