Genesis of Denville

I was completely saitisfied with my sales person, Andy Glick. From the moment I walked into the dealership, Andy was attentive, professional, courteous and knowledgeable. I did not feel pressured to purc Glick. From the moment I walked into the dealership, Andy was attentive, professional, courteous and knowledgeable. I did not feel pressured to purchase a vehicle. Had I been pressured, I would probably have walked out of the dealership. His knowledge, ease, and sincere desire to find the right vehicle to suit my needs in a non-pressured way, was much appreciated and contibuted to the sale. The finance person, Dave Kasliner, was very detailed and clear about explaining the financing terms. The overall feel of the dealership was friendly, professional and customer service oriented. I would recommend the dealership and Andy Glick as your sales person. More

I'd like to start by saying I had a wonderful experience at Salerno Duane. It began with a phone call from one of their reps, stating that I could get a good trade-in deal for my 2004 Infiniti FX35. Havi at Salerno Duane. It began with a phone call from one of their reps, stating that I could get a good trade-in deal for my 2004 Infiniti FX35. Having just figured out that my car was only RWD the hard way, I decided to inquire in person about this trade. Unfortunately, I think I misunderstood as the rep was actually talking about getting a new car. When I came in, however, Tom did not bat an eye. He asked me what I wanted and what I was looking to spend, cautioning me about extra fees and taxes that would potentially increase the price. This made setting a price point fairly easy, as I knew exactly what I would have to pay. Salerno Duane Infiniti mainly deals with new purchases it seems, as their used car selection was moderate. This does not mean that the lot was unappealing, however, as every car was pretty much a gem. Finding the kind of car I wanted was not a challenge. After selecting my car and negotiating, we began to go through the processing of the purchase. This went fairly smoothly, even though I had some issues with paperwork to sort out. Tom V remained patient and helpful throughout the whole ordeal. At the end, he thanked me and I was off with my g35x. Although he showed a lot of gratitude for my purchase, I had the feeling that I was the one being helped as well. A few words about the dealership: It is clean, fancy, and comfortable, as one would expect from a luxury car dealer. The difference one may experience, however, is the humility and friendliness of the staff. Although I did not buy a brand new g37 with the red interior, I felt like I was still treated with the utmost respect and care. For information's sake, I traded in a 2004 FX35 for a 2006 g35x. More

This dealer provides excellent service all around. This is the fourth vehicle I have purchased from them and what keeps me coming back is not only the fine vehicles but customer attention and service canno is the fourth vehicle I have purchased from them and what keeps me coming back is not only the fine vehicles but customer attention and service cannot be beat! They make purchasing the vehicle as simple and easy as possible even handling your insurance company for you. They treat your every need as if you are the most important customer they have. The service cannot be compared to. More

This is the second vehilce we have leased through Duane Salerno and my wife and I have been very pleased with the assistance and support provided throughout the lease period. We have the vehicle serviced Salerno and my wife and I have been very pleased with the assistance and support provided throughout the lease period. We have the vehicle serviced by the dealer and have been pleased with these services as well. We look forward to many months of driving pleasure. More

This is probably the 5th Infinity we have owned over 40 years. Our most recent purchase is the FX35. We bought one in 2009 and we purchased a 2011 in December. In both cases Luis Rivera was our salesper years. Our most recent purchase is the FX35. We bought one in 2009 and we purchased a 2011 in December. In both cases Luis Rivera was our salesperson. We asked to have him again. Albeit there is always the bit of trading that goes on, and he has always been extremely pleasant, knows the product he is selling very well, and more than willing to have you come back with questions after your purchase. He does an excellent job. The cars themselves are a pleasure. The service department however is outstanding. It is truly what makes us repeat customers. Alli and Sue have been there a long time and they do an outstanding job. Everyone associated with Salerno/Duane seems to be interested in customer service, which is what differentiates it from other dealerships, no matter what make the car. Karen & John Alofs More

This is my second lease through Salerno Duane Infiniti, and I must say everyone at the dealership is an absolute please to deal with! My current lease is a new 2011 G37 that I leased through Art Blenner. and I must say everyone at the dealership is an absolute please to deal with! My current lease is a new 2011 G37 that I leased through Art Blenner. I never dealt with Art before, but he was absolutely fantastic to work with! Not only is he a consummate professional, but he is extremely patient in that he answered each and every one of my questions no matter how obscure. I highly recommend Salerno Duane Infiniti to anyone interested in leasing/purchasing a car, and I especially recommend Art Blenner as your salesperson! More

I have dealt with Salerno Duanne Infinity of Denville for many years. I leased my first Infinity elsewhere in 2001 but had it serviced at this dealership. Ally and Sue were warm, friendly and very helpful many years. I leased my first Infinity elsewhere in 2001 but had it serviced at this dealership. Ally and Sue were warm, friendly and very helpful during the years of Service. In 2007, I leased my second Infinity at Salerno in Denville and worked with Jerry. My husband and I were so pleased with the easy transaction that he leased his Infinity FX 35, in 2010. Prior to Infinity he only drove Audi's but in 2010 switched to Infinity. When my lease was up, I didn't even look at any other cars but went directly to Salerno because of my prior experience. Art Blenner was my salesperson as Jerry wasn't working there anymore. Art came highly recommended by my friends who have purchased their Infinity because of my recommendation. Art was knowledgeable, highly Professional, very warm and friendly. My husband and I are very pleased with our many years of experience with this dealer. Ally and Sue remembered us and made us feel at home. My new Infinity M37X is 5 days old and we love it. This is why I think Salerno Duanne Infinity is GREAT!! They are exceptional. It is a pleasure to work with them. More

I went to this dealer after a friend had recommended it to me. I was shopping around for a 2011 QX56 and the first dealer I went to was priced quite high compared to Duane Salerno in Denville. The staff we to me. I was shopping around for a 2011 QX56 and the first dealer I went to was priced quite high compared to Duane Salerno in Denville. The staff went above and beyond to get me in a QX56. We were looking for a vehicle that was bigger than what we currently had (Volvo XC90)and after an exhaustive search of all SUVs we chose the QX56 since it offered the most for the price we were looking in. More

Luis was a complete pleasure to deal with and was a true professional. Everyone at Infiniti from sales department to customer service made our experience a great thing when car shopping usually is not. I wo professional. Everyone at Infiniti from sales department to customer service made our experience a great thing when car shopping usually is not. I would highly recommend this dealership and will bring my business back. More

This dealership is, by far, the friendliest, most customer-service-oriented and helpful auto dealership with which I have ever worked in over 20 years of car ownership. They are extremely profession customer-service-oriented and helpful auto dealership with which I have ever worked in over 20 years of car ownership. They are extremely professional and knowledgeable, and go out of their way to assist their customers. Customer loyalty is critical to this dealership, and it shows in everything they do. One never has the feeling that one is being taken advantage of by anyone at the dealership. They take their time to explain everything that they are doing, yet appreciate that their customers' time is valuable. Each of the people that I identified above has been an absolute pleasure to work with. They are willing to make deals to keep you as a customer. And their word is their bond -- they never over-promise or under-perform. The Service Department is also extremely well run, and they place a premium on providing minimum inconvenience to the customer while the car is being serviced. More