Genesis of Denville

I brought my new G25x in for routine service and waited in Salerno Duane's customer lounge. Upon arrival, I had mentioned a minor foreign sound (low volume beep), but was unable to identify where the soun in Salerno Duane's customer lounge. Upon arrival, I had mentioned a minor foreign sound (low volume beep), but was unable to identify where the sound was originating. After completing the routine service (quite promptly), Allie arranged for a technician to take a ride with me so they could identify the sound and make the appropriate repair. The technician heard the sound, but could not readily identify the problem. He expressed the need to keep it for further testing at which time Allie arranged a loaner so I would not be inconvenienced. Later that day, Allie called to alert me that they had found the problem, ordered the replacement part (via overnight delivery), and I could expect the car to be ready for pickup the following day, which it was. Problem solved. The take away from the experience is that everyone with whom I had contact made every effort to accommodate and to minimize any potential inconvenience. I have purchased 4 Infinitis over the past 10 years and the service has always been of this quality. Customer service is obviously very important to Salerno Duane and its employees exemplify the characteristic. The car was also freshly washed and ready to go when I arrived for the pickup. More

Salerna Duane of Denville is a friendly personable dealership who makes the car buying experience a pleasure. Art Blenner helped me through the entire process, answered any question I had, and never m dealership who makes the car buying experience a pleasure. Art Blenner helped me through the entire process, answered any question I had, and never made me feel pressured. It is refreshing to see that Art's excellent service does not stop after the papers are signed. Art is there for you for any questions or concerns you may have about your new vehicle. More

The entire experience was truly exceptional thanks to Andrew Glick and the Salerno Duane Infinity team. Andy was knowledgeable, personable, and willing to listen to and work to achieve our car buying go Andrew Glick and the Salerno Duane Infinity team. Andy was knowledgeable, personable, and willing to listen to and work to achieve our car buying goals. I would recommend his service to anyone. Again, Andrew Glick facilitated a truly exceptional car buying experience. More

We have purchased 4 new Infiniti vehicles over the past 10 years, all from Salerno Duane. We have a unique driveway (very steep) and most cars (all but SUV type) scrape as you pull in. I met with Gerry L 10 years, all from Salerno Duane. We have a unique driveway (very steep) and most cars (all but SUV type) scrape as you pull in. I met with Gerry Leon and told him I wanted to go with a sedan, but described the issue. He offered to take the vehicle we were interested in for a test drive to my house so we could test it on our driveway. Since the G25x is AWD, and the wheel base is shorter than my other Infinitis, we both thought it would work, but really needed to be sure. We appreciated his understanding of our concern and when the car could be easily driven up the driveway without scraping, we made a deal. Gerry also went way out of his way to help resolve an issue with satellite radio. He was extremely courteous and patient throughout the entire process and has followed up with me on several occasions since delivery to be sure we are happy with the vehicle. I whole-heartedly recommend a visit with Gerry if you are interested in a great car, a great value, and top quality service. Our experience with the service department (Allie & Susan) has also been stellar. More

Salerno Duane Infiniti of Denville understand the meaning of quality, trust, superior customer service and a value added sale. Its an absolute pleasure working with them. of quality, trust, superior customer service and a value added sale. Its an absolute pleasure working with them. More

It was a pleasure working with Lawrence Vitulli. We just took possession of our G25 and love it and feel very good about our first Infiniti purchase and our first experience with Salerno Duane. We were ver took possession of our G25 and love it and feel very good about our first Infiniti purchase and our first experience with Salerno Duane. We were very loyal Lexus owners so making the switch to Infiniti was a leap of faith but we are glad we made it. We have not had experience with the service department as yet but anticipate that it will also be a positive experience. We would definitely recommend this dealership. More

So far so Good! I am very happy with my recent purchase of my G37 hardtop convertible and I would recommend this dealership to my friends and family. Art Blenner impressed me with his outstanding customer of my G37 hardtop convertible and I would recommend this dealership to my friends and family. Art Blenner impressed me with his outstanding customer service which even included coming in on his day off and picking me up at my house to bring me to the dealership to pick up the new car! His knowledge of the vehicle was also outstanding compared to the sales people at the dealerships of the competitive models that I looked at. Art also allowed me to take my time in making the decision to buy the car. That was a refreshing change from the high pressure sales techniques I was experiencing at so many of the other dealerships that I visited. More

I dealt with Andy from the very beginning both before and after I went to other dealerships. He was patient, reasonable, and delivered on everything he promised. I recommend him without reservation. after I went to other dealerships. He was patient, reasonable, and delivered on everything he promised. I recommend him without reservation. More

Once again Allie Hoffman took good care of me. She is courteous, knowledgable, and professional. It's an approximate 80-mile drive for me one way from my home to the dealership and as a new customer it's courteous, knowledgable, and professional. It's an approximate 80-mile drive for me one way from my home to the dealership and as a new customer it's thus far been worth it. More