Genesis of Denville

Ask for Travis This is the fourth car I've purchased from Salerno Duane and the experience is always great. My old sales rep left and this was my first time working This is the fourth car I've purchased from Salerno Duane and the experience is always great. My old sales rep left and this was my first time working with Travis Tighe. He was fair, direct, gave me a good price and most importantly did not waste my time. More

Would absolutely recommend I shopped at several different Infiniti dealers and was extremely impressed by the friendly, down to earth service I received at Salerno Duane. They I shopped at several different Infiniti dealers and was extremely impressed by the friendly, down to earth service I received at Salerno Duane. They offered me the best price and were the most transparent of all the dealers. Everyone I dealt with was friendly and tried to ensure a great buying experience. I would absolutely recommend this dealership. I worked with Scott Kammerer and several others. More

Enjoyable experience. Would recommend. I would highly recommend! Travis was my sales person. I feel I was given a fair price and the experience was enjoyable. I bought my G47x in Oct 2014 a I would highly recommend! Travis was my sales person. I feel I was given a fair price and the experience was enjoyable. I bought my G47x in Oct 2014 and I have already received 3 calls from Travis personally checking that there were no issues and that I am enjoying my purchase. Don't hesitate to go there. More

Fantastic!!! Would highly recommend! Went to several dealers before I settled on Salerno Duanne Infiniti. I immediately liked Travis, my sales person. There wasn't Would highly recommend! Went to several dealers before I settled on Salerno Duanne Infiniti. I immediately liked Travis, my sales person. There wasn't the normal fake haggling that often accompanies a car purchase. It was straight forward and honest. Don't hesitate to go there. More

New Q50 I recently purchased a new Q50 from Scott Kammerer. When I started the shopping process Scott was able to work with me to find the perfect car. I didn I recently purchased a new Q50 from Scott Kammerer. When I started the shopping process Scott was able to work with me to find the perfect car. I didn’t think I was going to be able to afford a Q50 but Scott did some research and found out my company was part of a Infiniti VPP program that help lower the price drastically. He was also the only salesman I worked with who was very responsive over email. Overall this was the most painless car shopping experience I ever had. I'm looking forward to working with him again when my wife needs a car as well. More

Effortless and Enriching Experience- QX80 It does not get better than this. I just moved back to the USA after two years in Switzerland. Had an urgent need for a large vehicle. Came to Duane S It does not get better than this. I just moved back to the USA after two years in Switzerland. Had an urgent need for a large vehicle. Came to Duane Salerno Infiniti as was about to buy the vehicle before I was shipped overseas. I met Kevin and he provided an unbiased, objective assessment of my needs and recommended 2 vehicles . I netted out on the QX80. After the initial meeting all my dealings were on e mail and phone. Kevin located the EXACT colour an spec of vehicle I wanted, had it shipped and stored for 5 weeks, while I went back to Switzerland. The second back in the US we arrived at Duane Salerno and received the vehicle. John provided a great concierge service walk through of the vehicle. Amazing professionals, customer centric to fault and I cannot thank them enough at Duane Salerno. Kevin is the best sales executive when it comes to dealing with your vehicle needs. I highly recommend Duane Salerno and Kevin. More

WOW Service! Getting the car was so easy and fast. The new car was delivered to my house and the old car was picked-up. Thank you! Getting the car was so easy and fast. The new car was delivered to my house and the old car was picked-up. Thank you! More

Great Service Top to Bottom! Visited Salerno Duane Infiniti of Denville couple of Saturdays ago and walked out leasing a 2014 Q60 in 1 hour. Terry Flaten (Sales Rep) was fantasti Visited Salerno Duane Infiniti of Denville couple of Saturdays ago and walked out leasing a 2014 Q60 in 1 hour. Terry Flaten (Sales Rep) was fantastic in getting us a great deal and made the process seamless. Davild Kasiner located the car quickly and had it ready for pickup in 2 days. The paperwork was effortless and we thank Salerno Duane Infiniti of Denville for great service from top to bottom. We highly recommend them. More

A Great Car Shopping Experience!! I recently visited with Kevin Tonero at Salerno Duane Infiniti, Denville. What a great experience car shopping with Kevin, He was professional & cou I recently visited with Kevin Tonero at Salerno Duane Infiniti, Denville. What a great experience car shopping with Kevin, He was professional & courteous and made my car shopping experience stress free. I recommend Kevin for your Infiniti purchase!! Beverly, Florham Park,NJ More

Do not recommend this dealer for service I used Salerno Duane Infiniti to service my vehicle 3 separate times. Despite difficulty in navigating their contact process, I did actually get them I used Salerno Duane Infiniti to service my vehicle 3 separate times. Despite difficulty in navigating their contact process, I did actually get them to work on the car. The experiences I had were increasingly poor, with the final one being sufficiently bad that it has made me decide to not go back to them. This is unfortunate, since it will mean I am very unlikely to buy an Infiniti again and will have to get my service elsewhere for the rest of the life of this vehicle. On the other hand it is fortunate, in that it has made me find a better and less expensive service option. Their approach to scheduling a service appointment is to assign you a contact person and have you work with that individual. They actually have several people in house, but contacting them is problematic. In the numerous times I called to speak with service, I did not once directly reach a person. The system consistently directed me through the automated voice response system and eventually got me to a place where it asked me which of the 4 people on the service team I want to leave a message for. When they called back it was generally at a time that was inconvenient for me to answer the phone. Eventually, I determined I had to drop whatever else I was doing and answer it anyway, since calling them back always led to the answering system and another call at an inconvenient time. I bought the car at the Infiniti dealership in Ann Arbor, Michigan and had my initial experience with service there. I had uniformly good to excellent experiences in Michigan. Salerno Duane gives you an opportunity to rate the service. I rated them poorly the first time, reflecting my frustration with making my appointment. My reward for the feedback was 4 phone calls all asking me the same questions and trying to assure me they would do better. By the third call I was tired of speaking with them. The same thing happened after the second service. My third and final interaction with them, they did not provide a formal opportunity to feedback. Perhaps they had decided by then that they did not want to hear from me. Instead I sent an e-mail in to e-mail address they provided to explain: 1. They seemed to be unable to get what I asked them to do 2. They did not keep me informed about the progress of my service 3. They did not address the issues I brought the vehicle in for I took it in, because there was a slow leak in the front tires, I had an issue with the battery that I had needed to use the booster cables to get the car started and so I wanted to be sure there wasn’t a bigger problem, and to get an oil change. About 15 minutes into the time I spent in the waiting room, Hector came out to ask if I wanted an oil change. After 1 hour and 15 minutes spent in the waiting room, I went out to ask what was happening. I was told they were still working on the battery. They had decided to put it on a charger after testing it. It apparently was still in good shape, but they felt the charge was the surest way to make sure it was good. That was probably a good decision. It would have been a better decision if they had spent a couple of minutes to actually tell me what they were doing and that it was going to take a while. After another 15 minutes, it was “done” and I was able to leave. Unfortunately they did not address the issue with the front tires. A week later, I needed to pump the tires up again as my warning light had come on (again). I sent an e-mail to the service manager (Walter Frimberger) and then heard nothing from them. I called to see if they had received my message and got no information. When I received an e-mail from Walter about something else I replied to it to ask if they had received my original message. He replied to that message to say, yes they had got the message and that they had discussed it internally. I guess they had also decided to ignore me from then on because without my following up I would not have heard from them. The issue with the tires required a visit to another service center, where they removed the tires, cleaned out the rims and applied a new sealant and re-installed the tires. It was not a difficult job, but it did need to be done. I would have not been upset with Salerno Duane if things had been handled differently. First, if they could have figured out a way for me to contact them to schedule things that did not create such frustration and take so long. Second, if they had a process for actually knowing what you asked them to do and then did it. Third, if they had acknowledged that they had thoroughly screwed things up and then put some effort into correcting things. For example, an offer to come and get the vehicle and correct the problem they had not addressed when I brought the vehicle to them would have satisfied me. Instead, they seem to have decided to ignore me and hope I would go away. They partially succeeded in that. I will not go back for service, nor will my next vehicle purchase be from them. I will however share my experiences with others to make people aware that they should not expect the premium service usually available at premium vehicle dealers. The service offered by Salerno Duane does not come anywhere close to what you should expect from a high end dealer. It does not even achieve a level you should expect from any dealer. I am now going to a local independent mechanic, and feel I am likely to get much better service for a fraction of the price. More