Genesis of Cumming

⭐️⭐️⭐️⭐️⭐️ Exceptional Experience with Jamie Pak and Brady Koerner at Genesis of Cumming Working with Jamie Pak at Genesis of Cumming was truly a standout experience from start to finish. Right away, Brady Koerner at Genesis of Cumming Working with Jamie Pak at Genesis of Cumming was truly a standout experience from start to finish. Right away, Jamie made what is normally a stressful process feel relaxed and enjoyable. Her deep knowledge of the Genesis lineup and genuine enthusiasm for the brand ensured I understood every detail about the vehicle I was considering — not just the basics, but all the features that truly matter.  Unlike many typical car-buying encounters, Jamie never pressured me. Her professionalism is paired with a warm, personable approach. She even took the time to set up technology in the car and walk me through all of it before I drove off.  Brady the GM was also great to work with in hammering out the final deal for my new Genesis. If you’re considering a Genesis and want an informative, honest, and smooth buying process, ask for Jamie — you’ll walk away smiling and confident in your choice. More

Highly recommend Jamie she will find you exactly what you're looking for and more you're looking for and more More

It was a pleasure working with Jamie! She made the process painless and pressure-free, which is not usually the case when shopping for a new car! She made the process painless and pressure-free, which is not usually the case when shopping for a new car! More

We had a wonderful experience working with Jamie. She is very knowledgeable about the brand. She understood exactly what we were looking for in a car and we did not feel any pressure to buy or to add She is very knowledgeable about the brand. She understood exactly what we were looking for in a car and we did not feel any pressure to buy or to add any accessories. It was a seamless process and felt supported. More

Working with Jamie Pak was an absolute blast! She’s upbeat, knowledgeable, and made the whole car-buying process fun and effortless. I never felt pressured — just supported every step of the way. She’s upbeat, knowledgeable, and made the whole car-buying process fun and effortless. I never felt pressured — just supported every step of the way. I drove off the lot with my new Genesis GV80 Coupe, feeling excited and confident in my new ride! If you want a positive, high-energy experience, go see Jamie— she’s the best! More

What a wonderful cat buying experience! Thanks you Jamie Pak for making us feel at home and making the purchase of our 2026 Genesis GV70 a pleasure! Thanks you Jamie Pak for making us feel at home and making the purchase of our 2026 Genesis GV70 a pleasure! More

Jamie Pak is the best! We purchased GV80 and she made the whole process so easy! I know I’ll look for her for my next car! We purchased GV80 and she made the whole process so easy! I know I’ll look for her for my next car! More

Great experience at Genesis of Cumming. Jamie Pak is amazing, Besides the knowledge of the vehicle she is very professional and customer care oriented. she made the car buying experience fu Jamie Pak is amazing, Besides the knowledge of the vehicle she is very professional and customer care oriented. she made the car buying experience fun and easy. She took care of us as we were family. Her knowledge about the car is bar none the best there. She set up everything in the car for my wife and everything went very nicely . she went above and beyond and made everybody laugh and all had a good time. If you go to that dealership please make sure you ask for her. also the GM Brady was great and helpful with all questions and had answers right away. he does care about the customer service and will do what needs to be done to make it a great buying experience . Thank you Jamie and Brady More

Look, we all hate car shopping right? Well today has been quite the opposite thanks to Jamie. She’s knowledgeable because she has owned the Genesis, and she cares. We’re walking out with Well today has been quite the opposite thanks to Jamie. She’s knowledgeable because she has owned the Genesis, and she cares. We’re walking out with a new car with a great deal too! You have to go see Jamie! More

Well the Service at Genesis of Cumming just gets worst and worst. I have been asking for Genesis mechanics on the Social Media site NextDoor, which has a few million members, and two other social media s and worst. I have been asking for Genesis mechanics on the Social Media site NextDoor, which has a few million members, and two other social media sites. Since I also build websites for HOA’s, I made posts on those. In the first three days, my post on NextDoor had received more than 3500 views. Some of the comments were about customers having horrible experiences with the Service at Genesis of Cumming. One gentleman said it became so bad that he sold his Genesis. Others thanked me for telling them which dealership to stay away from. Others said they will never purchase a Hyundai again. I have owned seven Hyundai’s, and three of those Genesis. Now to start the latest nightmare. Genesis of Cumming has had my Genesis for more than a total of six weeks, over the course of three months, trying to learn why the light alerting you the Emergency Brake is enabled. After finally getting my Genesis back last week, I tried to have my emissions done, but my Genesis failed. The tech performing the emissions check asked if the battery had ever been drained. That was what caused the failure. The battery only once, and it occurred when the Service Dept at Genesis of Cumming had my Genesis overnight. One of the days my car was given to me at Genesis of Cumming, it took longer than it should have. Sean, the Service Advisor, said they had a difficult time finding my Genesis. Later that day, I tried to start my Genesis after I came home from Genesis of Cumming, which is only two miles away, it would not start. When I opened the car door, none of the interior lights came on, and there was not any sound when I tried to start it. I called Sean at Genesis of Cumming, and he admitted the battery needed to be “jumped” before they gave it back to me. He should have said something so I would know to let the engine run 20-30 minutes. Weeks later, when I was called and told my car was ready, the Service Manager, Liam, also told me I was no longer welcome at Genesis of Cumming. Liam said it was because of the time spent trying to find the reason why the emergency brake light would not turn off. It's wrong, but I can understand why they do not want to honor the Extended Warranty, but why have I always had to fight then to honor the Manufacturer’s Warranty. Why does Genesis of Cumming even sell an Extended Warranty. Throughout the last few weeks, Sean told me the claim he submitted to the warranty company was declined. However, when I contacted Trident Warranty, they said no one had called and tried to submit another warranty. Later Liam admitted why a claim was never submitted. When Sean called the warranty company, he was on hold so long that he simply hung up. After Sean continued lying about it, I went to Genesis of Cumming so I could talk to him. When Sean first saw me there, he said “I will be with you in a few minutes Mr. Cleveland”. While I was waiting, he was very busy with other customers, so I did not say anything. After more than an hour, I called out Sean’s name. He did not acknowledge me, so I called his name a little louder. The customer he was working with turned and saw me, but Sean still did nothing. I said his name again. This time he turned and said I needed to make an appointment. Why didn’t he say that from the beginning? I had been sitting outside his office the entire time. I did not say anything else, but after Sean went into his office and sat down, he stood up, stuck his head out his door and said, “Can’t you see I’m busy”. He said this while several customers were in the Service area. I have been working with customers my entire career, 40 years, and never became angry or tried to belittle them. The rep and Trident Warranty also told me that Genesis is one of the cars he receives a large number of claims for. If you still want to purchase a Genesis, my advice is go to another dealership, no matter how far away they might be. More