Genesis of Chantilly - Service Center

Eight days in service before receiving first call, no loaner cars or shuttle service. Which GENISIS guarantees loaner cars or shuttle service. Which GENISIS guarantees More

First, it is impossible to reach a human being at this dealership. I left 5-6 messages for service on a Recall...no one ever called me back. It took 2 months to finally get in touch with someone to schedu dealership. I left 5-6 messages for service on a Recall...no one ever called me back. It took 2 months to finally get in touch with someone to schedule the service. I have a Genesis, which comes with Valet Service, which I have yet to receive in the 2 years I have owned my car. When I was told the service would take 3 hours, I asked for a loaner. I was told the General manager discontinued the loner service at Chantilly. If I wanted a loaner, I would have to drive all the way to Springfield to get it. This is OUTRAGEOUS. I paid of for the service, was promised the service when I purchased the car, yet the GM here doesn't think it is important to fulfill their promises. I am disgusted with Genesis of Chantilly. It used to be a good place to go until they replaced the GM. Even the employees don't speak highly of him. What a joke. I had to contact Genesis to complain and get reimbursed on my rental. I would not suggest buying a car at this horrible dealership! More