Genesis of Brooklyn

I visited several Genesis dealerships, and while my experience have all be at minimum professional, it was the overwhelming personal touch I felt with my sales rep (Derek) that sealed the deal for me. experience have all be at minimum professional, it was the overwhelming personal touch I felt with my sales rep (Derek) that sealed the deal for me. We agreed that we would be open and direct to eliminate the haggling that goes on. He serviced my every need and made me feel appreciated as a customer. My overall experience with every person I had direct contact with (Emanuel the Tech person, to Nick the Finance person) made this experience simple and mutually beneficial for me as the customer and Genesis of Brooklyn as the sales team. I am very please with my purchase! More

Picked up my new G70 today from Brooklyn Genesis. Never had a more pleasant ex perience. Butch the salesman explained all the rebaits I was entitled to and worked out a very fair deal. Emanual explai Never had a more pleasant ex perience. Butch the salesman explained all the rebaits I was entitled to and worked out a very fair deal. Emanual explained all the features of the car, there are many, but he was very patient and knowlegeable. All in all a very pleasant experience, More

salesman patrick was amazing. Scott the general manager on the other hand doesnt know how to return a phone call or pick up the phone when they messed up my plates. I bought a ne Scott the general manager on the other hand doesnt know how to return a phone call or pick up the phone when they messed up my plates. I bought a new genius v—70 and was so excited until I got my plates. They somehow put my new plates on my old car and my new plates on my new car and they dont see a problem with that. I want my new car to have the new plates and my old car should have been left alone. I have tried to contact someone at the dealership and it doesnt seem like anyone works there, the phone rings and i get sent to voicemail. I would like this problem fixed or I would like my DMV fee wavied and a check sent to me for their mistake. Someone needs to take responsibility for this problem and fix it and stop ignoring me this is not how business is done and people wonder why car dealerships get a bad name. More

Exceptional experience from start to finish. Extremely reasonable, knowledgeable, courteous and professional staff from reception, to sales, to finance, to delivery coordinator. At 57 years of a Extremely reasonable, knowledgeable, courteous and professional staff from reception, to sales, to finance, to delivery coordinator. At 57 years of age, after numerous leases and new car purchases, this was by far the best new car purchase experience I've ever had. I highly recommended Genesis of Brooklyn. More

Do Not buy a Genesis car I purchased a gv60 on 1/12/23. The car worked perfectly until 1/25/23. It was at this point when I noticed the car was not charging in my home. Genesis of Brooklyn then replaced m The car worked perfectly until 1/25/23. It was at this point when I noticed the car was not charging in my home. Genesis of Brooklyn then replaced my car with a loaner car. My 2022 Ford Mustang Mach-e, and replacement Genesis gv60, charged flawlessly with no problems whatsoever. On 2/16/23, there was finally a technical assessment of my car which showed that the car was overheating during charging. Both Genesis of Brooklyn, and Genesis Corporate, placed the blame solely on my home charger and took no responsibility. Since I found this car unusable, I was forced to make a decision to SELL them back their unusable car. They informed me that this a “used car”, and will be valued as such. On 2/20/23 I sold the one month old car back for a HUGE financial loss. Twenty eight days later I was contacted by Genesis financial, and was told that my account was past due. It then took several days, and many phone calls, to find that Genesis of Brooklyn never processed the paperwork for the buy back. Genesis is unfair, unprofessional, irresponsible, and greedy. Please take my misfortune and stay away from this dealership and brand. More

From Reservation to Delivery, everything was clear and transparent. They were friendly and explained every section of paperwork and features of vehicle. transparent. They were friendly and explained every section of paperwork and features of vehicle. More

The dealer was attentive to our car needs. Emmanuel was especially knowledgeable and fully explained everything about the car. Purchase went smoothly and quickly. Thank you Patrick, Nick and Emmanuel was especially knowledgeable and fully explained everything about the car. Purchase went smoothly and quickly. Thank you Patrick, Nick and Emmanuel. More

I recently purchased the electric Genesis G80 with Nephew Moe and Emanuel. After Moe took care care of everything with the purchase, locating the car in the color I was looking for, the trade-in and financi Moe and Emanuel. After Moe took care care of everything with the purchase, locating the car in the color I was looking for, the trade-in and financing with Nick - Emanuel sat with me and went through all of the many features of the G80. He is very informative and it was a fun experience. There is a lot to go over! I couldn't have nicer things to say about the people who I worked with, their knowledge and experience. It was nothing but professional and a pleasure. It was the kind of experience I was hoping for with my purchase of a new exciting car. More

A very easy experience in buying a new Genesis with Jabari and Emanuel making sure that I got a full run through on the many features of this car. The deal was fair and the service was exceptional Jabari and Emanuel making sure that I got a full run through on the many features of this car. The deal was fair and the service was exceptional More

Nice and easy experience. Butch, Nick and Emanuel were all lovely to work with - Butch already responsive when I had a question. Butch, Nick and Emanuel were all lovely to work with - Butch already responsive when I had a question. More