Genesis of Ballwin

There was no pressure and very knowledgeable. Test drive and valet service helped make our decision. Test drive and valet service helped make our decision. More

I purchased a brand new Genesis G70 from Genesis of Ballwin (Dean Team) in 2/18/23. I researched the brand beforehand and confirmed that Genesis vehicles offer valet service and loaner cars for ALL mai Ballwin (Dean Team) in 2/18/23. I researched the brand beforehand and confirmed that Genesis vehicles offer valet service and loaner cars for ALL maintenance services (scheduled and repairs). I confirmed this in the discussions with the sales rep, sales mgr, and business manager. On 3/28/23, my car displayed a warning that the parking sensors were either obstructed or faulty, and were non-functional on the vehicle. On 3/29/23,I called Genesis of Ballwin's service department at 8:25am to schedule a service appointment. The service manager informed me that they would not provide the valet service and that I would have to bring the vehicle in myself. He stated that they only provide valet service for scheduled maintenance and recalls. I told him this was inconsistent with Genesis' published information about its Service Valet program, an e-mail I received from Genesis on 3/21/23 touting this benefit,and my discussions with the individuals listed above during the sales process. He continued to argue with me, so I asked him to have someone above him in the organization call me to discuss this. I've not received a call back. The verbiage from Genesis' owners.genesis.com website is quoted below: "When a vehicle requires scheduled maintenance or a repair, it’s not always realistic or convenient for an owner to fit a trip to their service center into their schedule. An out-of-town meeting, school play or yoga class may prevent regular or necessary vehicle servicing and besides, who has the time to sit in a waiting room? Your new Genesis comes with a complimentary three-year subscription to Service Valet. That means never dropping off, picking up or wasting time. With Service Valet, you can schedule service online or via the mobile app and have your vehicle picked up wherever and whenever you choose. You’ll also receive a loaner vehicle and select when and where your Genesis will be returned, all at your convenience." On 3/31/23, I filed a complaint with the BBB. They have never responded to that complaint. As of 4/24/23, over a month has gone by and they’ve never returned my call. I would NOT recommend this dealership. More

VIP treatment from start to finish. ..Andy and Steve were amazing, and made the process very easy and hassle free. Every detail was taken care of, and the the guys were extremely knowled ..Andy and Steve were amazing, and made the process very easy and hassle free. Every detail was taken care of, and the the guys were extremely knowledgeable and helpful in teaching us about all of our new features. FIRST CLASS from start to finish.....we wont buy a car from anyone else, in the future! We HIGHLY recommend Dean Team! Well done! More

He was so helpful and really took the time to make sure we found what we wanted! we found what we wanted! More

Torrey Iannazzo was excellent! Torrey gave us so much important information about our new car. He helped set up all of the controls and settings. He was such a pleasure to work wi Torrey gave us so much important information about our new car. He helped set up all of the controls and settings. He was such a pleasure to work with. He was extremely knowledgeable about the vehicle, giving us many hints. Since our purchase he has followed up a few times to make sure we are happy with our purchase. And we are! I would do business with Torrey again!!! More

It was the best overall customer experience I’ve had in many years! Torrey and the manager treated me. Like I was a VIP! The best part? I LOVE the GV80! Best car I’ve owned in 10 years and I’ve owned Porsc many years! Torrey and the manager treated me. Like I was a VIP! The best part? I LOVE the GV80! Best car I’ve owned in 10 years and I’ve owned Porsches, BMW, MB and others. More

Torrey did great on quickly getting my paperwork done and showing me around the car ! showing me around the car ! More

Everyone involved in my deal recognized the value if my time and did their best to make the entire process as painless as possible. time and did their best to make the entire process as painless as possible. More

Absolutely amazing! Torrey is a gem! Very upfront and honest. Made buying a car easy. I left knowing I got everything I wanted and more! Torrey is a gem! Very upfront and honest. Made buying a car easy. I left knowing I got everything I wanted and more! More

What an awesome dealership and delight to work with Andy Miller from Day 1 when ordering my 2023 Genesis GV80, which I love. Andy and Steve Harper made my purchase go so smoothly yesterday with the paper Miller from Day 1 when ordering my 2023 Genesis GV80, which I love. Andy and Steve Harper made my purchase go so smoothly yesterday with the paperwork, learning about the car and all its bells and whistles and the test drive as well as answering any questions my husband and I had. Left Dean Team Hyundai an extremely happy customer with a big smile and band new black Genesis. The Black Beauty is AMAZING. We are two hours away from the dealership and would definitely buy from them again. THANK YOU ANDY AND STEVE! More