Genesis of Auburn

General manager, and overall service was excellent. The process of buying a car through the original salesman was very difficult and frustrating. Lack of follow up, no callbacks, and it took me five da The process of buying a car through the original salesman was very difficult and frustrating. Lack of follow up, no callbacks, and it took me five days &4 trips out to Auburn to get the car prepped in order to drive it away after purchasing the vehicle. registration was mailed to be and inspection was done on my own, Lastly a software update will need to loaded.into the vehicle next week. More

After setting up a appt for my genesis g80 about a month ago for a recall, I brought my car as scheduled only to be told the part wasn’t available. This is after numerous emails which I received stating my ago for a recall, I brought my car as scheduled only to be told the part wasn’t available. This is after numerous emails which I received stating my appt for my Prius was scheduled. I sent numerous replies back stating my car is a Genesis G80 not. Prius, I didn’t want to get to the dealer only to be told they didn’t have the part. What happened? I go to the appt. And they don’t have the part! To compound the error, I’m was told by service the appt was only to check to see if I needed a new charcoal canister not to fix it. That’s absurd! It’s a recall! Obviously my car needed a new one since Genesis sent me the recall information about a mouth ago stating the year and model. So I am not happy having taken time off got nothing done and need to come back again. I expected better from a Herb Chambers auto dealer. Regards More

Herb Chambers & Stan (car salesman) were the best! ! Stan deserves 5+ stars. I love my new Genesis!! Great job Stan!! Thank you!! ! Stan deserves 5+ stars. I love my new Genesis!! Great job Stan!! Thank you!! More

Very professional and knowledgeable. and always do a great job in servicing my Genesis G-80.Also I noticed dealership is always well staffed and trained in all departments! Ethan and Br and always do a great job in servicing my Genesis G-80.Also I noticed dealership is always well staffed and trained in all departments! Ethan and Brittany were very thorough and competent in their work and even washed and cleaned my car. Joe C More

Fantastic experience buying my new G70 from Genesis of Auburn! Stan my salesman was smart, personable, knowledgable a pleasure to work with! The GM Rusty was fantastic as well and seemed like a real famil Auburn! Stan my salesman was smart, personable, knowledgable a pleasure to work with! The GM Rusty was fantastic as well and seemed like a real family atmosphere they created there! Can't recommend enough More

I’ve had 20 years of sales and service experience with Hyundai/Genesis of Auburn. My Genesis GV80 recently went in for oil change and tire rotation and my service advisor Ethan did an amazing job ans with Hyundai/Genesis of Auburn. My Genesis GV80 recently went in for oil change and tire rotation and my service advisor Ethan did an amazing job answering my questions and keeping me informed of the status of my vehicle. At all times I was treated with respect and was recognized adequately as a luxury car owner. He upholds the Genesis luxury brand and assured and inspected the car with me to assure my satisfaction. I highly recommend Ethan and Herb Chambers Genesis of Auburn! More

First class! From Rusty to Jeff to Jack (our driver) - all have been caring and professional. We are delighted with our Genesis GV80. From Rusty to Jeff to Jack (our driver) - all have been caring and professional. We are delighted with our Genesis GV80. More

Dealership completed my maintenance work in a timely manner and returned my car in good condition. manner and returned my car in good condition. More

Immaculate showroom. Was willing to deliver my vehicle anywhere. Conducted business with integrity. Wonderful personnel. Was willing to deliver my vehicle anywhere. Conducted business with integrity. Wonderful personnel. More

Salesman Stan and Tim where very knowledgeable on car I purchased and the paperwork needed to get the deal done. Also received a fair price for trade in. Adam the sales manager checked in a few times to ma purchased and the paperwork needed to get the deal done. Also received a fair price for trade in. Adam the sales manager checked in a few times to make sure everything went smoothly. More