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Genesis of Auburn

Auburn, MA

Overview
Reviews
4.9
50 Reviews
Call Dealership (508) 832-9990

735 Southbridge Street

Auburn, MA

01501

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Showing 50 reviews

January 29, 2024

Stan & Ryan were super. Very knowledgeable about the Genesis. Very friendly & courteous. They are the way customers should be treated at the dealership More

by spitty1940
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan MacLean, Stan Otoo
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Jan 30, 2024 -

Genesis of Auburn responded

Hi S Pitty! We're so glad to know that Stan and Ryan provided you with a top-notch experience at Genesis of Auburn! We strive for excellent customer service, so it's great to see our team hit the mark. Thanks for your review!

December 12, 2023

Very nice staff and very professional They really live up to the Genesis quality level More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua and Maddy
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Dec 12, 2023 -

Genesis of Auburn responded

Frank, we're honored to receive this wonderful feedback! Thanks so much for your business and please don't hesitate to reach out if our Genesis of Auburn team can assist you again in the future!

December 01, 2023

Great service , courteous customer service staff . No complaints Want mind recommending to friends Comfortable waiting area More

by rpacharya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Dec 04, 2023 -

Genesis of Auburn responded

We appreciate your kind words about our service and staff at Genesis of Auburn. We're glad you found the waiting area comfortable too! Thanks for recommending us to friends.

October 31, 2023

The dealership is a friendly place and treat the customer needs with kindness and respect. More

by Junior L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Genesis
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Nov 01, 2023 -

Genesis of Auburn responded

Hi Junior! Thank you for your feedback! We are delighted to hear that you had a positive experience with us at Genesis of Auburn! Treating our customers with kindness and respect is one of our top priorities, and we are pleased to know that you felt welcomed and well-treated during your visit.

October 20, 2023

Great experience at Auburn Geneses dealer. My service rep Alexandra explained the process up front and work to completed. She polite and professional, great job! Work was completed on time and More

by Mpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra
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Oct 23, 2023 -

Genesis of Auburn responded

We're glad to know that you had a great experience with us at Genesis of Auburn! It's wonderful to hear of your satisfaction with the service provided by Alexandra and our team. We look forward to serving you again in the future!

September 26, 2023

I’ve been servicing my vehicles with this dealer for over 6 years and they always the best service! More

by Jsebastian9297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Sep 27, 2023 -

Genesis of Auburn responded

Thank you for your loyalty and for choosing Genesis of Auburn for your service needs! We look forward to assisting you again in the future! Safe travels!

September 13, 2023

Excellent, prompt service. Valet was right on time and very pleasant to speak with during ride to dealership. More

by LBCARON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Madison.
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Sep 14, 2023 -

Genesis of Auburn responded

Thank you for the 5-star rating! We're delighted to know that you had a pleasant experience with our valet service at Genesis of Auburn. We'll see you next time! Have a great ride!

August 23, 2023

Courteous staff, didn't have to wait long, service was explained thoroughly, fairly priced fir annual. More

by tonysaad09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria
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Aug 25, 2023 -

Genesis of Auburn responded

Hey Tony, we're glad to know you had a positive service experience with our team at Genesis of Auburn. Thank you for your feedback! We'll see you next time. Safe travels!

August 21, 2023

I had routine service done on Thursday and on Sunday my check engine light came on. When I called Monday morning they were able to get me in right away and resolve the issue. More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny and Alexandra
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Aug 22, 2023 -

Genesis of Auburn responded

Hey Marie, We're pleased that our team at Genesis of Auburn was able to respond to your problem promptly. Thanks for trusting us with your vehicle's service needs! Have a great ride!

August 16, 2023

All I had done was an oil change and tire rotation. Very simple procedure nothing more. More

by teddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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