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Genesis of Auburn

Auburn, MA

Overview
Reviews
4.9
48 Reviews
Call Dealership (508) 832-9990

735 Southbridge Street

Auburn, MA

01501

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Showing 48 reviews

December 01, 2023

Great service , courteous customer service staff . No complaints Want mind recommending to friends Comfortable waiting area More

by rpacharya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Dec 04, 2023 -

Genesis of Auburn responded

We appreciate your kind words about our service and staff at Genesis of Auburn. We're glad you found the waiting area comfortable too! Thanks for recommending us to friends.

October 31, 2023

The dealership is a friendly place and treat the customer needs with kindness and respect. More

by Junior L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Genesis
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Nov 01, 2023 -

Genesis of Auburn responded

Hi Junior! Thank you for your feedback! We are delighted to hear that you had a positive experience with us at Genesis of Auburn! Treating our customers with kindness and respect is one of our top priorities, and we are pleased to know that you felt welcomed and well-treated during your visit.

October 20, 2023

Great experience at Auburn Geneses dealer. My service rep Alexandra explained the process up front and work to completed. She polite and professional, great job! Work was completed on time and More

by Mpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra
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Oct 23, 2023 -

Genesis of Auburn responded

We're glad to know that you had a great experience with us at Genesis of Auburn! It's wonderful to hear of your satisfaction with the service provided by Alexandra and our team. We look forward to serving you again in the future!

September 26, 2023

I’ve been servicing my vehicles with this dealer for over 6 years and they always the best service! More

by Jsebastian9297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Sep 27, 2023 -

Genesis of Auburn responded

Thank you for your loyalty and for choosing Genesis of Auburn for your service needs! We look forward to assisting you again in the future! Safe travels!

September 13, 2023

Excellent, prompt service. Valet was right on time and very pleasant to speak with during ride to dealership. More

by LBCARON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Madison.
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Sep 14, 2023 -

Genesis of Auburn responded

Thank you for the 5-star rating! We're delighted to know that you had a pleasant experience with our valet service at Genesis of Auburn. We'll see you next time! Have a great ride!

August 23, 2023

Courteous staff, didn't have to wait long, service was explained thoroughly, fairly priced fir annual. More

by tonysaad09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria
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Aug 25, 2023 -

Genesis of Auburn responded

Hey Tony, we're glad to know you had a positive service experience with our team at Genesis of Auburn. Thank you for your feedback! We'll see you next time. Safe travels!

August 21, 2023

I had routine service done on Thursday and on Sunday my check engine light came on. When I called Monday morning they were able to get me in right away and resolve the issue. More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny and Alexandra
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Aug 22, 2023 -

Genesis of Auburn responded

Hey Marie, We're pleased that our team at Genesis of Auburn was able to respond to your problem promptly. Thanks for trusting us with your vehicle's service needs! Have a great ride!

August 16, 2023

All I had done was an oil change and tire rotation. Very simple procedure nothing more. More

by teddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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August 05, 2023

Service writer Iffy was terrific. I was taken in right on time and my vehicle was ready when they said it would.. I was impressed with all staff members. I would recommend this dealer More

by spxlimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iffy
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Aug 07, 2023 -

Genesis of Auburn responded

We're delighted to know that Iffy and our team at Genesis of Auburn provided you with a great service experience. Thank you for your kind feedback and recommendation! We look forward to serving you again in the future! Safe travels!

August 03, 2023

Amicable and professional. Helped with documentation issues and serviced my car in a timely manner. More

by Glory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany and manager.
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Aug 04, 2023 -

Genesis of Auburn responded

Thank you for the kind review! It was our pleasure to assist you and we hope we can be of service again in the future! - The Genesis of Auburn Team

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