Genesis of Auburn

I own a 2021 Genesis and had to bring it to have a sensor on the front bumper looked at. Brittany Reardon was the service staff that handled my case. Brittany's level of service from start to finish was outs on the front bumper looked at. Brittany Reardon was the service staff that handled my case. Brittany's level of service from start to finish was outstanding. She kept me in the loop every step of the way through texting and calling to let me know where everything stood. She even went above and beyond to make sure i had my vehicle back in time before taking my in-laws out for dinner. I would highly recommend requesting Brittany Reardon as your service staff provided. Brittany- You are greatly appreciated. A big shout out to the service manager as well! More

Great bunch of guys in the sales & service departments. Stan Otoo was great to work with.Told him the Genesis I wanted & he delivered. Stan Otoo was great to work with.Told him the Genesis I wanted & he delivered. More

Easiest purchase ever, no hassle, no back and forth, I would recommend purchasing your vehicle from this location- would recommend purchasing your vehicle from this location- More

Phuoc is the best, very knowlegeable and customer oriented. Kept me updated about progress and even had my car washed before returning it. They have excellent mechanics. oriented. Kept me updated about progress and even had my car washed before returning it. They have excellent mechanics. More

I found the service manager very attentive. They processed my vehicle quickly. I made mention of a suspension concern and they found my tie rods were loose. They inspected and tightened complim They processed my vehicle quickly. I made mention of a suspension concern and they found my tie rods were loose. They inspected and tightened complimentary. More

Jeffrey was excellent, I was early for my appointment but was brought right right in for my appointment and the service war done quickly and he also repaired another concern I had. So I am very thankful to J was brought right right in for my appointment and the service war done quickly and he also repaired another concern I had. So I am very thankful to Jeffrey for his promptness and excellent service. More

Called for an appointment due to a strong gas smell. The lady told me I had to leave the vehicle or wait mote than 3 weeks for a waiting appointment. That was not satisfactory do i called back spoke w The lady told me I had to leave the vehicle or wait mote than 3 weeks for a waiting appointment. That was not satisfactory do i called back spoke with Jeff in service. I explained the problem and he got me in the next day and problem was resolved More

No wait today! I was in and out quickly. Everyone was very nice and helpful. I was in and out quickly. Everyone was very nice and helpful. More

Phuoc demonstrated impressive knowledge and consistently kept me informed about the status of my vehicle.. kept me informed about the status of my vehicle.. More

The service team at Auburn Genesis have always been very pleasant to deal with, Jeff will go out of his way too make sure all is well. pleasant to deal with, Jeff will go out of his way too make sure all is well. More