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Genesis of Albany

Albany, NY

4.9
151 Reviews

347 New Karner Rd

Albany, NY

12205

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Showing 151 reviews

January 08, 2025

Tony was vet professional and friendly with my oil change and tire rotation,I live in Colchester Vermont and he completed the service right away so I could get back home More

by Lenevator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Jan 09, 2025 -

Genesis of Albany responded

Thank you for sharing your experience with Tony and the team at Genesis of Albany! We're glad to hear that he provided quick and professional service, ensuring a smooth trip back home. Safe travels from all of us!

January 07, 2025

All the staff in the service department go above and beyond to accommodate your needs . Anthony was so helpful and professional during my last visit! Big shout out to John and Jill and the whole team! T More

by jazman726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Fabian
Jan 07, 2025 -

Genesis of Albany responded

It's great to hear that Anthony, John, Jill, and the team at Genesis of Albany consistently provide such exceptional service. Your kind words mean a lot, and we'll be sure to pass them along. Thanks for choosing us!

January 07, 2025

Jill and the service department team were wonderful to work with during a frustrating experience with 3-week old new Genesis that had a major malfunction - and with a dealer that went out of business the More

by Jules
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Boomhower
Jan 08, 2025 -

Genesis of Albany responded

Jules, we're glad to hear that Jill and the Genesis of Albany service team were able to assist you during such a challenging situation. We appreciate your patience and understanding, and we're here if you need anything else!

December 24, 2024

Assumed coverage on my best car ever after Garvey ceased. Picked car up serviced it and returned within hours tho 35 miles away. Everything on par. More

by eyedoc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Young courteous man.
Dec 26, 2024 -

Genesis of Albany responded

We're glad to hear that Genesis of Albany could step in and provide such efficient service for your vehicle. Thank you for sharing your experience, and we're glad everything was on par!

December 24, 2024

Jill was my service advisor for a small sensor repair, got my vehicle in, me comfy in the new waiting area (with plenty of amenities) and before I knew it, I was on my way! On a holiday, to boot! I have More

by Neil Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Boomhower
Dec 26, 2024 -

Genesis of Albany responded

Neil, we're delighted to hear that Jill and the Genesis of Albany team provided you with such a positive experience. It's great knowing our amenities made your wait comfortable and efficient. Thank you for sharing your kind words!

December 23, 2024

Were able get me in the same day as service request, had parts available and expedited install. More

by Jamms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 23, 2024 -

Genesis of Albany responded

Thanks so much for taking the time to leave Genesis of Albany a great review!

December 23, 2024

My first visit to this facility and they treated me like family. Very friendly,efficient, and took care of the service I needed. Very pleased with the service and staff. More

by drbrooks57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Dec 23, 2024 -

Genesis of Albany responded

We're delighted to hear that your first visit with us at Genesis of Albany felt like family! Our team is committed to providing friendly and efficient service, so it's great to know we hit the mark. Thank you for choosing us!

December 22, 2024

Great experience, wonderful customer service; outstanding. I would definitely recommend this dealership and love the Genesis, would purchase again. More

by heather_sheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 23, 2024 -

Genesis of Albany responded

Heather, we're delighted to hear you had a great experience with us at Genesis of Albany! Thank you for recommending our dealership and enjoying your new Genesis. We look forward to seeing you again in the future!

December 22, 2024

Everyone at the dealership is friendly and helpful. Meghan was our sales person. She was so pleasant to work with when working on our new car purchase. More

by moggie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan, Chris
Dec 23, 2024 -

Genesis of Albany responded

Thank you for sharing your experience with us at Genesis of Albany! We're delighted to hear that Meghan and the rest of our team made your car purchase enjoyable. Enjoy your new vehicle!

December 02, 2024

Anthony came out to greet us as soon as we pulled up to the service center. He explained what would be done to our vehicle and about how long it would take. The service was done in a timely manner and our More

by talindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony DeCrescente
Dec 03, 2024 -

Genesis of Albany responded

We're delighted to hear that Anthony provided such a welcoming and efficient service experience at Genesis of Albany. Thank you for recommending us, and we look forward to serving you again in the future!

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