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Genesis of Albany

Albany, NY

Overview
Reviews
4.9
134 Reviews
Call Dealership (518) 389-6500

347 New Karner Rd

Albany, NY

12205

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By Type

Showing 134 reviews

June 29, 2024

Meg was fantastic and extremely responsive. Her customer service was excellent!! Highly recommend Meg and genesis of Albany! More

by djmittman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meg
Report | Print
Jul 01, 2024 -

Genesis of Albany responded

We're delighted to hear Meg provided excellent service! Thanks for recommending Genesis of Albany!

June 29, 2024

I spoke with Olivia Nolan, and she helped me with the buying process. She was very knowledgeable and answered all my questions. Also, she was very courteous and thoughtful of my needs. She is wonderful s More

by jotis205
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Olivia Nolan, Brendan French
Report | Print
Jul 01, 2024 -

Genesis of Albany responded

We're delighted to hear Olivia provided such excellent service at Genesis of Albany. Thanks for sharing your positive experience!

June 29, 2024

The team at Genesis Albany is great! My buying experience was smooth and hassle-free. Highly recommend! More

by KJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meg, Brendan, John
Report | Print
Jul 01, 2024 -

Genesis of Albany responded

Thank you for the high recommendation! We're delighted to hear that your experience at Genesis of Albany was smooth and hassle-free. Enjoy your new vehicle!

June 20, 2024

Sales team really knew the product. Very professional and courteous. No high pressure tactics. Good experience. More

by Gabbattisti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Olivia Nolan
Report | Print
Jun 21, 2024 -

Genesis of Albany responded

Thank you for the feedback! We're glad to hear our sales team at Genesis of Albany provided a professional and pressure-free experience. Enjoy your new vehicle!

June 14, 2024

Service and work was professional and exactly as discussed. The app features were also helpful to track status. More

by Kmclaren23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Boomhower
Report | Print
Jun 17, 2024 -

Genesis of Albany responded

Thank you for sharing your positive experience! We're glad to hear that our professional service and app features met your expectations at Genesis of Albany. We appreciate the feedback!

June 06, 2024

Everyone was very pleasant and made purchasing a new car stress free. I will gladly recommend the dealer to family and friends. More

by guyrucki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FARHAN, and entire staff.
Report | Print
Jun 06, 2024 -

guyrucki responded

Happy with my new car!

Jun 06, 2024 -

Genesis of Albany responded

We're so happy you love your new car! Thanks for trusting Genesis of Albany with this special purchase - here's to the road ahead!

Jun 07, 2024 -

guyrucki responded

Want to thank Farhan for his help thru out the whole process, including his explaing all the new options on the g-80.

June 02, 2024

Jennifer "Jen" answered the phone several times and would only forward me to voicemail .Will not return phone messages after 4 months to have warranty work fixed. When I finally talked to a service rep More

by brentwoods69
Recommend Dealer
No
Employees Worked With
Jen
Report | Print
Jun 03, 2024 -

Genesis of Albany responded

Hello brentwoods69 - We are happy to help! We have no contact information for you, so please reach out to our Genesis Service Manager John Colvin at 518-389-6500 or email at jcolvin@mcgvoernauto.com at your convenience. John will assist with scheduling your appointment and any questions you may have. Thank you.

May 28, 2024

They were easy to work with . Very receptive to our needs. Will come back again in the future. More

by Traci D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chianfagna, Dustin Chirico
Report | Print
May 28, 2024 -

Genesis of Albany responded

Thanks for the shoutout, Traci! It's always our pleasure to assist you and we hope to see you next time at Genesis of Albany. Safe travels!

May 25, 2024

Excellent service! Would recommend to anyone . The service advisor was very professional and incredibly helpful More

by mespo510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
May 27, 2024 -

Genesis of Albany responded

Thank you for the glowing review! We're delighted to hear that our service advisor provided professional and helpful assistance. We appreciate your recommendation and look forward to serving you again at Genesis of Albany!

May 25, 2024

Olivia was wonderful to work with very personable. You’re very lucky to have her We have purchased many cars through the years and this is one of the best we’ve ever encountered. More

by Butchy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Olivia Nolan
Report | Print
May 27, 2024 -

Genesis of Albany responded

Thank you for the fantastic feedback! We're delighted to hear that Olivia made your experience at Genesis of Albany one of the best. Enjoy your new car, and we look forward to serving you again in the future!

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