Back

Genesis of Albany

Albany, NY

4.9
130 Reviews

347 New Karner Rd

Albany, NY

12205

Directions

By Type

Showing 130 reviews

January 31, 2025

It was a pleasure dealing with Erin and Chris at Genesis of Albany. Very professional, knowledgeable and friendly. I have very high expectations when purchasing a vehicle and all my expectations were met or More

by Deb421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin and Chris
Jan 31, 2025 -

Genesis of Albany responded

We're delighted to hear that Erin and Chris exceeded your expectations at Genesis of Albany. Thank you for sharing your positive experience with us! Enjoy the ride!

January 31, 2025

I had a fantastic experience with a recent service visit. Jill took great care of me and provided everything I needed. The vehicle was repaired in a timely fashion and was even washed. Thank you!!! More

by JoeM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Boomhower
Jan 31, 2025 -

Genesis of Albany responded

Joe, we're delighted to hear that Jill and the Genesis of Albany team provided you with such a fantastic service experience. Thank you for sharing your feedback!

January 30, 2025

Huge thank you to Tony on getting my daughter’s car in ahead of her trip back to Maine. Dealership as a whole is absolutely amazing. More

by tammy.allen333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 30, 2025 -

Genesis of Albany responded

We're delighted to hear that Tony and the Genesis of Albany team could assist with your daughter's car before her trip. Thank you for recognizing our efforts, and we hope she has a safe journey back to Maine!

January 29, 2025

Service department is genuinely concerned with your satisfaction. They did a great job updating me with progress. More

by moonjooyang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Jan 29, 2025 -

Genesis of Albany responded

We're delighted to hear that our service department at Genesis of Albany kept you well-informed and prioritized your satisfaction. Thank you for sharing this positive feedback!

January 22, 2025

I can’t say enough great things about Genesis of Albany. My routine service went as smooth as possible. They took my car right in. I waited in their comfortable lounge. I was offered coffee and water. The s More

by katesjoyfulnails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony and Mitch
Jan 22, 2025 -

Genesis of Albany responded

Thank you for sharing your positive experience with Genesis of Albany! We're delighted to hear that our team provided a smooth and professional service visit, complete with thoughtful touches like a car wash. We look forward to welcoming you back in the future!

January 21, 2025

My Purchase experience was painless, and all the staff of Genesis of Albany were very polite, efficient and prompt in getting me answers to all my questions. The process was completed on-line via Text, Phon More

by WILGURUSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farhan Akbari and Chris Ballard
Jan 21, 2025 -

Genesis of Albany responded

We're delighted to hear that your experience with Genesis of Albany was seamless and efficient, even from a different state! It's great to know Farhan and Chris provided excellent service throughout the process. Thank you for choosing us, and we're here if you have any more questions or need assistance in the future!

January 17, 2025

My car purchase went smoothly from start to finish. It was a great experience and I love my car! More

by laura.warner15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farhan
Jan 17, 2025 -

Genesis of Albany responded

Congratulations on your new car, Laura! It's great to hear the Genesis of Albany team ensured a smooth experience from start to finish, and we thank you for putting your trust in us. Happy driving!

January 16, 2025

Called with a problem and Tony in service answered all questions and had car fixed next day. Excellent service. More

by imannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 16, 2025 -

Genesis of Albany responded

Imannie, we're delighted to hear that Tony and our Genesis of Albany service team provided you with excellent assistance. Thank you for sharing your experience!

January 16, 2025

Erin was professional and knowledgeable about the car I wanted to buy. I have purchased many cars over the years, including 2 Jaguars, and this was a very pleasant experience. In fact, so much so, that my More

by Nash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Burke
Jan 16, 2025 -

Genesis of Albany responded

Nash, we're delighted to hear that Erin has provided such a pleasant experience for both you and your wife at Genesis of Albany. It's wonderful knowing she has been helpful even after the purchase. Enjoy those amazing cars!

January 08, 2025

Tony was vet professional and friendly with my oil change and tire rotation,I live in Colchester Vermont and he completed the service right away so I could get back home More

by Lenevator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Jan 09, 2025 -

Genesis of Albany responded

Thank you for sharing your experience with Tony and the team at Genesis of Albany! We're glad to hear that he provided quick and professional service, ensuring a smooth trip back home. Safe travels from all of us!

1
...