Genesis at Carmel

Really impressive how the service department has turned things around World class service and great attention to detail things around World class service and great attention to detail More

Pedro helped my daughter with her G70, he made sure she was involed and felt comfertable with the prosses! I highly recomed Genesis of Carmel. was involed and felt comfertable with the prosses! I highly recomed Genesis of Carmel. More

Worst buying experience ever! Their 2 Sales Managers, Avery Burrows and Kostas Mazarakis are as rude as they come. The salespersons have little customer service experience. The re Their 2 Sales Managers, Avery Burrows and Kostas Mazarakis are as rude as they come. The salespersons have little customer service experience. The real problem is that their higher management knows well about how their sales managers treat customers. Regardless of their generic written response to many complaints, similar to this one, they simply don't care. More

Hands down the worst car buying experience I’ve ever had. William Chavez was shockingly rude and unprofessional from the moment he walked in. He didn’t even introduce himself when he stormed into the room an William Chavez was shockingly rude and unprofessional from the moment he walked in. He didn’t even introduce himself when he stormed into the room and was visibly angry that I was asking questions his staff couldn’t answer. His lack of basic courtesy and accountability was actually unbelievable and he even threw his employees under the bus. As the general manager, he is a liability to his staff and the company. If you value respect, transparency or even minimal customer service, do yourself a favor and go literally anywhere else. I will never return and would strongly warn others against this place. More

Buying a 2022 Mercedes-Benz C-Class at Napleton Genesis of Carmel was the worst dealership experience I’ve ever had. The salesman rarely replied to texts in a timely manner, and in some cases didn’t respon of Carmel was the worst dealership experience I’ve ever had. The salesman rarely replied to texts in a timely manner, and in some cases didn’t respond at all. From the beginning, the team was pushy and overbearing with the usual “What can we do to get you to take it home today?” pressure. When they finally presented numbers, they had added thousands of dollars in inflated “upgrades” like ceramic coating, a tire warranty, and window tint (even though the car was already tinted). We also got conflicting stories from multiple employees — one said we could leave a small refundable deposit to hold the car, another said they don’t allow that. It was chaotic and unprofessional from start to finish. During negotiations, the dealership even raised the online price from $32,894 to $33,488 — verified by Carfax price history, which I saved. It was obvious they realized they’d priced the car too low and hoped we’d walk away once we caught on. The finance manager was relentless about selling unwanted add-ons like an extended warranty, even after several firm “no’s.” He actually said that if we went through our own credit union for financing, he “wouldn’t sell us the car because he wouldn’t make any money on the backend.” When he couldn’t sell us anything extra, he became rude, dismissive, and openly condescending. I also emailed and left a voicemail for the General Manager about the experience and received no response whatsoever. That silence says everything about the culture here. Bottom line: we did complete the purchase, but it was easily the most unprofessional, manipulative, and unpleasant transaction I’ve ever experienced at any dealership. If you value honesty, transparency, and respect, take your business elsewhere. (I’ve saved screenshots of the original CarGurus listing and Carfax price history showing the price increase during negotiations.) More

If you want extremely bad customer service buy yourself a Genesis. This deanship gave me the worst customer service I have ever had, my car is a lemon and after 4 attempts they still didn't get the problem f Genesis. This deanship gave me the worst customer service I have ever had, my car is a lemon and after 4 attempts they still didn't get the problem fixed. They had my car for almost 2 months. Also, you will not be able to get ahold of the service manager because he does not call you back. More