Genesis Santa Monica

It was great! I especially appreciated that Genesis picked up the car and kept me updated on the service. I especially appreciated that Genesis picked up the car and kept me updated on the service. More

everyone was polite and attentive, Monica took many steps to make the delivery of the car to meet my busy schedule. to make the delivery of the car to meet my busy schedule. More

Took a test drive and leased through a third party. Rufat was the representative who I spoke with and he also delivered the vehicle. Rufat was the representative who I spoke with and he also delivered the vehicle. More

Efficient and responsive. If they weren't so busy they would be unbelievable. Had a hard time duplicating my issue but eventually we solved the mystery. If they weren't so busy they would be unbelievable. Had a hard time duplicating my issue but eventually we solved the mystery. More

Helpful, fast, on top of keeping the car in top condition.people are helpful and friendly condition.people are helpful and friendly More

Benson is the absolutely best service advisor, extremely tentative and cares about your needs. Highly recommend tentative and cares about your needs. Highly recommend More

DO NOT BUY FROM HERE UNDER ANY CIRCUMSTANCES! ! I made the horrible mistake of buying a new 2023 Genesis GV70 and had the car transported to the state I lived. Because I was out of state, the deal ! I made the horrible mistake of buying a new 2023 Genesis GV70 and had the car transported to the state I lived. Because I was out of state, the dealership tried to pull one over on me. The contract stipulates all the add-on features that come with the car. Get ready for it: the car didn't have ANY of the contractual items. And it gets better: the car arrived in a deplorable condition - oil marks from their employees all over the car seats, scratches on the interior of a brand new car. Alex (salesman) and Jamie (finance) will stop answering all communications - this is their pattern of behavior as you can see from other reviews. This is contract fraud and misrepresentation at the finest. I'm now going to hire a lawyer, and file complaints with both the Investigations Division of the DMV and Genesis Headquarters. Buying a car from here will be the worst mistake you ever make - don't do it. Listen to all the other reviewers who warned against their shady and illegal business practices. AVOID UNLESS YOU WANT TO HAVE TO HIRE A LAWYER. More

While the day I went to the Santa Monica Genesis for service., Things were all over the place but all of the associates were very friendly and kept the level of top service. service., Things were all over the place but all of the associates were very friendly and kept the level of top service. More

Great service . The process was smooth and easy. Would definitely use for all my car needs in the future The process was smooth and easy. Would definitely use for all my car needs in the future More