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Genesis Of Santa Rosa - Service Center
Santa Rosa, CA
424 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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424 Reviews of Genesis Of Santa Rosa - Service Center
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November 14, 2023
Cesar Lopez provided excellent service and kept me updated while I waited. I have no idea who David Shilling is. updated while I waited. I have no idea who David Shilling is. More
by SHDWBRN
Verified Customer
November 14, 2023
The wait time was unsatisfactory and unacceptable, for the second time. As far as I can tell, the work on my car was very good. The people were nice. But the wait time was horrible. I arrived at 1pm for the second time. As far as I can tell, the work on my car was very good. The people were nice. But the wait time was horrible. I arrived at 1pm for a 2 hour service. I left the dealership at 5:55pm, nearly five hours later. I had a similar experience the prior time I was there. I have never had wait times like this from any other automotive service provider. I don't know who David Shlling is. And I dont understand the relationship between Genesis and Manly Hyundai since no one explained that to me. More
by groundedmagic
Employees Worked With
Laura Stout
November 13, 2023
Had an appointment and took three hours, people are very nice but super long wait nice but super long wait More
by laurendjesse
November 11, 2023
My experience with this dealership finds it to be efficient and thorough. My service advisor, Laura Stout, is friendly, very professional and takes excellent care of mine and my car’s needs. I give h efficient and thorough. My service advisor, Laura Stout, is friendly, very professional and takes excellent care of mine and my car’s needs. I give her an A+. More
by Lgh
Employees Worked With
Laura Stout, David Shilling
November 11, 2023
Friendly and competent. Good at keeping in touch with reminders. Love Laura’s sense of humor and positive attitude. Good at keeping in touch with reminders. Love Laura’s sense of humor and positive attitude. More
by SPLANCONI
Employees Worked With
Laura Stout, Michael White, Eliezer Zaragoza
November 10, 2023
Caesar was great. Dealership STILL didn't address problem after $240 diagnostic fee. Joe Reynoso isn't happy. We know about the engines from KIA and Hyundai having a ' Dealership STILL didn't address problem after $240 diagnostic fee. Joe Reynoso isn't happy. We know about the engines from KIA and Hyundai having a ' Bad Build '. Shouldn't have to spend $5k while trouble shooting while already knowing the engine needs to be replaced. More
by rob@reynosowines.com
Employees Worked With
Cesar Lopez, Cesar Lopez
November 04, 2023
Great people. An accurate assessment and concerned about customer satisfaction. A really good experience and I will be back for all my needs. An accurate assessment and concerned about customer satisfaction. A really good experience and I will be back for all my needs. More
by PAUL.FORGUE
