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Genesis Of Santa Rosa - Service Center
Santa Rosa, CA
425 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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425 Reviews of Genesis Of Santa Rosa - Service Center
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December 07, 2023
Jennifer is amazing. Dude trying to get me to trade in my car, not so much. But, I get it. It's his job. Dude trying to get me to trade in my car, not so much. But, I get it. It's his job. More
by MISERICHORDI
Verified Customer
December 07, 2023
Friendly staff, good communication, courtious, and wonderful services! I received call from the staff for the cost of repair to get my agreement first. wonderful services! I received call from the staff for the cost of repair to get my agreement first. More
by DUCHUE
Employees Worked With
David Shilling, Cesar Lopez
December 06, 2023
I had to wait 30 minutes past my appointment time to drop off my car Then during pick up had to wait another 30 minutes off my car Then during pick up had to wait another 30 minutes More
by MARIA.ARREGUIN
December 06, 2023
Excellent communication before the event, friendly and informative reception on arrival. Courtesy call when my vehicle was ready and full clear explanation of the work performed. Jennifer also followed up informative reception on arrival. Courtesy call when my vehicle was ready and full clear explanation of the work performed. Jennifer also followed up to check everything was satisfactory with the vehicle. More
by MARCUS.A.MCMILLAN
December 05, 2023
While it did take a while to hear back and finish the repair, I am thankful the work was done well. Jennifer was very friendly and helpful. repair, I am thankful the work was done well. Jennifer was very friendly and helpful. More
by connorbrusseau
December 05, 2023
The service at the front of house was very good. It was my first time there and I was patiently guided through the check-in process for service. On area for improvement is that Genesis could do a be It was my first time there and I was patiently guided through the check-in process for service. On area for improvement is that Genesis could do a better job training their techs on their electric vehicles. The gentleman who checked in my vehicle was unable to use the key card and needed the physical keys instead. They should train techs on using such key functionality they build into their vehicles. More
by aalotia
Employees Worked With
Cesar Lopez, Cesar Lopez
December 05, 2023
Dropping my car off and no ride to my work (north end of town) was a bit difficult to create. Also, an 11am appointment time and 6 hour later pickup time seems excessive for an oil change. Jennifer was very town) was a bit difficult to create. Also, an 11am appointment time and 6 hour later pickup time seems excessive for an oil change. Jennifer was very emphatic. More
by BOBP6
Employees Worked With
