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Genesis Of Santa Rosa - Service Center

Santa Rosa, CA

4.7
427 Reviews

427 Reviews of Genesis Of Santa Rosa - Service Center

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December 14, 2023

Everything went well. Car fixed, all went as planned. Very happy. Very, very happy. I am happy. More

by GEOFHOUGH
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez, Cesar Lopez
Dec 14, 2023 -

GEOFHOUGH responded

Very happy. Everything went well.

Dec 14, 2023 -

GEOFHOUGH responded

Very happy. Everything went well.

December 14, 2023

On time, fast and professional and pleasant to work with. Jennifer kept me informed of the progress of the work, and explained everything that was done and why. Very easy to work with. More

by waymcg10
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
December 14, 2023

The lady's at the front desk were awesome took care of everything Fixed my Genesis gave me a free loaner also detailed my car More

by Shermdog61
Recommend Dealer
Yes
Employees Worked With
David Shilling, David Shilling
December 14, 2023

Jennifer kept me informed throughout my wait. Was well informed or my car need. Overall excellent service More

by Alejandro Avila
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
December 13, 2023

Cesar Lopez was courtious and knoalegeble and efficiant. Very polite and with a clean appearance. Presented himself as very confident. More

by acprovid
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez, Cesar Lopez
December 13, 2023

Amazing people The friendly atmosphere when you walk through the doors and the service is great. More

by Yohana.ramos16
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
December 13, 2023

Fine. Everyone is really nice, however, service is slow, and both times I have been there, is it they have not been able to locate my car or my keys. It ha More

by CASEYMCCONKIE
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez, Cesar Lopez
December 12, 2023

Average, need better communication with customer, better turn around with vehicles. Dealership needs to hire more staff, with Hyundai's engine replacement issues, not enough staff to handle the issue. More

by CASTANUELALEONARD
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
December 12, 2023

You're the only Hyundai dealership in Sonoma county. We live in the city of Sonoma are you are a ways to go, for seniors like us. We're fairly new to the area and are getting to know what services are More

by VALDIVIAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2023

Perfect Love the car, clean facility knowledged employees Everyone always is smiling I love my Genesis More

by Honda Pilot
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
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