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Genesis Of Santa Rosa - Service Center

Santa Rosa, CA

4.7
403 Reviews

403 Reviews of Genesis Of Santa Rosa - Service Center

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February 15, 2024

Great service and interaction The service was personable, they cared about you being a customer and were dedicated towards customer service. More

by Sheldonkalexander
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
February 14, 2024

They were knowledgeable and were willing to explain everything to me. They ordered the parts that I needed quickly and fix my car faster than I was expecting. Overall, very happy with my experience. More

by CESPEDES_PRISCILLA
Recommend Dealer
Yes
Employees Worked With
Laura Stout, Laura Stout
February 11, 2024

Battery markup was excessive. Labor was reasonable, & service was very good. But that price markup on the battery was shocking, actually. I feel taken advantage of with the price More

by LINDA83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout, Cesar Lopez
February 09, 2024

Great customer service; timely, informative and friendly! Thank you for keeping us updated throughout the process More

by faj225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout
February 08, 2024

I was notified when things would take a little bit longer than planned, everyone was very friendly, and the waiting area is quite comfortable More

by Diane18
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez, Cesar Lopez
February 06, 2024

It was great. Very accommodating of my circumstances and able to complete service quickly. Jennifer was so understanding. More

by jelue
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
February 03, 2024

Jennifer handled everything very professionally. Work was done in a timely fashion. Excellent I'm very happy with manly More

by Mp
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
January 31, 2024

Quick in and out. Easy to schedule. Great experience. No One, two, three, four, five More

by tgn1461
Recommend Dealer
Yes
Employees Worked With
Laura Stout, Laura Stout
January 31, 2024

Easy and very convenient Good customer service and good communication and I appreciated the fast and efficient service. More

by Jamesgartner74
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
January 31, 2024

Jennifer is friendly & communicates well. She even answered a text on a Saturday night!!???? Great service and explanation of what is being done. More

by KATYMCC33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
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