Genesis Of Santa Rosa - Service Center

Very courteous, helpful and clean Good communication via text on the progress of our car. via text on the progress of our car. More

Laura took care of my car as she always does. I needed to have a chrome piece replaced and she ordered it without my prompt to do so. Now that is service. I needed to have a chrome piece replaced and she ordered it without my prompt to do so. Now that is service. More

Quick and efficient service for maintenance on my vehicle. Jovan was great and kept me informed. vehicle. Jovan was great and kept me informed. More

Javon was fantastic! ! He meet us when we drove in, wrote up our service request, and explained everything that was going to happen. He came back numerous times to give u ! He meet us when we drove in, wrote up our service request, and explained everything that was going to happen. He came back numerous times to give us an update. The car was finished in record time. All in all a very pleasant experience thanks to Javon. More

Laura was great with communicating with me on the issues. She made a frustrating situation better. She made a frustrating situation better. More

Laura was beyond outstanding in her actions. Specifically, she explained the details of what was to be done as well as roughly how long it was to take. She understood all my concern and admitt Specifically, she explained the details of what was to be done as well as roughly how long it was to take. She understood all my concern and admitted errors which the maintenance staff made. She was very fair in understanding the parts and labor issues limiting my ability to pay. She explained the technical aspects in layman terms. She was very kind and persoable. More

Cesar was very kind and helpful. He answered all of my questions and kept me up to date on what was going on with my car. I found Cesar to be very polite towards me. He answered all of my questions and kept me up to date on what was going on with my car. I found Cesar to be very polite towards me. More

Very clean and friendly efficient staff. The staff are very attentive and are willing to answer questions. The staff are very attentive and are willing to answer questions. More

Ceasar was extremely helpful and patient with all of my questions and auto needs. When he wasn’t sure he asked for help. I appreciate that sort of humility. I am prepared for what is next with new tires a questions and auto needs. When he wasn’t sure he asked for help. I appreciate that sort of humility. I am prepared for what is next with new tires and brakes and feel confident with my choices. More

They did fix our car, but failed to mention it would sit for 3 days before even being seen. We even had an appointment. Having only one car in the household and this was a huge inconvenience. Also communic for 3 days before even being seen. We even had an appointment. Having only one car in the household and this was a huge inconvenience. Also communication between us and the service center took no less than an hour to get back to us via text and had to track service department down. More