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Genesis Of Santa Rosa - Service Center

Santa Rosa, CA

4.7
424 Reviews

424 Reviews of Genesis Of Santa Rosa - Service Center

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December 22, 2024

The staff at Genesis of Santa Rosa are very helpful and fun. I had a service appointment and they took me right in and had everything set and ready in minutes. They had washed and vacuumed my car when I pi More

by BERGWATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

personnel great, no complaints not having shuttle service or loaners for people who need to go back home is a drag More

by BAZEHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

It was excellent service and i will continue going back to do the maintenance for.my car thanks. More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon
December 19, 2024

Excellent and quick! Thank you thank you thank you thank you thank you thank you More

by JLOPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego
December 19, 2024

I brought my Genesis GV60 in for service. I and an appointment and they took me right in and I was out quickly. They texted me when the car was done. They cleaned and vacuumed the coat for More

by BERGWATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Friendly staff. Comfortable waiting area with free wifi. I always get my best work done there! More

by PACWHEELER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

Bad communication and ridiculously long repair time. See your car done 6 months later. Always too busy to answer your questions More

by BRENDARK14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Crouch
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

great service j j j j j j j u u u 9 ugh y y More

by ROCKME4NOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : car
December 15, 2024

Jennifer is great! The car came back clean, I like that. I'll sure miss the home pickup and delivery now that my initial extended warranty has ended. More

by GI2
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

I would've given a 5 star rating if all customer service representatives were as great as Javon. Javon was very helpful, courteous and very accommodating. More

by BRIAN.LIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon Wallace
1
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