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Genesis Of Santa Rosa

Santa Rosa, CA

Overview
Employees
Reviews
Vehicles
4.7
490 Reviews
WELCOME TO GENESIS OF SANTA ROSA Welcome to Genesis of Santa Rosa. We have a wide selection of Genesis GV80, G90, and other models in numerous configurations and colors that you will love. You’ll be treated to our outstanding customer service when you enter our beautiful Santa Rosa Genesis dealership. Visit our showroom and ask our friendly sales associates what makes the Genesis line of vehicles so unique. Petaluma Genesis shoppers will find making the drive will pay off when looking for your new car. We are proud to serve our city of Santa Rosa and cities like Petaluma, Rohnert Park Vallejo, Napa, Sonoma, and more. GENESIS SERVICE CENTER We understand the importance of proper maintenance and repair work. Whether your Genesis needs scheduled maintenance or repairs, our expert technicians will work on your vehicle quickly to get you back behind the wheel. They’re experts on all the Genesis models. Our service technicians use genuine Genesis parts, the same ones used to manufacture your car. When you need service, we’re nearby and ready to help. Schedule your Genesis service visit by phone or use the form on our website.
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2755 Corby Ave

Santa Rosa, CA

95407

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Showing 490 reviews

March 06, 2024

They were very attentive to every detail and quick to figure out the issue! Jennifer kept us up to date on what was happening at all times and made the experience as easy as possible. Thank you so much More

by MYRROSLYN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
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March 05, 2024

Terrible customer service, poor communication, paid 500 dollars, drove my car off the lot, and it broke down 2 miles from the dealership. Vehicle was never fixed, and complete dismissal of any type of good More

by Jennyr5d4
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Cesar Lopez, Cesar Lopez
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Mar 05, 2024 -

Genesis Of Santa Rosa responded

Good afternoon Jennifer. We are sorry that you feel the way you do. We followed the process outlined by the manufacturer which was to first execute technical service bulletin 23-EM-008H and perform an inspection for your complaint of the vehicle using excessive amounts of oil. We found the oil pan to be leaking and advised that be resealed first, which you agreed to do. Unfortunately the vehicle started to display a flashing engine light right afterwards. We were able to replace the engine knock senor at no cost to you due to the extension on the component. After replacement we test drove the vehicle again and it set yet another code. Further diagnostics were performed as a courtesy at no cost to you. Technical support requested additional tests that resulted in their recommendation of engine replacement. We reached out to Hyundai and they alone declined to be of assistance. We wish their was more we could have done.

Mar 06, 2024 -

Jennyr5d4 responded

I understand that you do not want to see the experience of the customer as something that is was directly related to what your establishment did, but the utter disregard for customer service was extremely upsetting. I have worked in customer service for years, and it was a problem to even get your staff to drive my car up to the front of the dealership so the tow truck could pick it up when I had to tow it to a different mechanic. They told me to have the tow truck go retrieve it where the DUMPSTER was. My concern, what if the tow truck cannot get in the back wherever that was, and he arrives after business hours, does that mean that I will be charged the 60 dollars a day for storage that I was told by your service manager would start that day? I have had my car now extensively diagnosed from a very reputable mechanic in Napa, and they have indeed confirmed that the cars defects fell under the extended warranty. It seems that the diagnostic part of the extended time of almost two months that my car sat by your dumpster in the back, nothing productive was happening. I just think now after having to incur the excessive costs of towing my car back and forth, alternative diagnostics, that you all could have done a lot better. Recap the experience from your side of things, but that is only 1/2 the story. The helper who drove my car to the front of the business, asked me if I needed to get my personal belongings out of the car and was surprised when I asked for the keys. Did they think I was having it towed to a junk yard? I mean, it was stored by the dumpster of your establishment so I guess that makes sense that he would think that, but it just shows that there was no care, communication and or consideration for me as a customer. Did your service person who was handling my case tell you that I asked for a quote for the cost of a new engine and that was not provided to me? I just think that it was the worst case of utter disregard of customer service that I have ever experienced. It makes me feel physically unwell to even have to revisit this to respond to your callous recap of the experience.

March 04, 2024

Very easy to work with Not overbearing, easy and quick to communicate, Explained everything clearly, helped us get the car we wanted. They made us feel like we were a priority and our time/Money was valued More

by JOYNERNICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Pina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Pina
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March 03, 2024

As always I have no complaints. I was warmly greeted by a delightful man ?? who constantly made sure I was aware of thy progress of my car and future items to be aware of. My car wa More

by FELICECHRISTOU
Recommend Dealer
Yes
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March 02, 2024

They fixed my taillight until new ones arrive. Laura informed me that there was a recall on the taillights. She ordered them for me. While they had the car the fixed another problem I didn't know More

by EKAA29
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Laura Stout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout
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March 02, 2024

Laura is very efficient and caring. The personnel are all very attentive, and everything was done in a timely manner. I appreciate the nice space and coffee bar provided for the custome More

by kay4art
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Stout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout
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March 02, 2024

Extremely helpful when I got into a bind Remind Darian to empty his voice mail. It is full. More

by MARKSGW
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darian Jordan, Darian Jordan
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February 29, 2024

Issues explained well. My license plate holder should not have been replaced without my permission! Car cleaned well. More

by Aludie
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
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February 27, 2024

It was great Really really really really Really really really really Really really really really great More

by Lynchgrad
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Crouch
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February 25, 2024

Jen has helped me several times now and has been great! She’s patient and gets things done. More

by J_COYNE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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