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Genesis Of Santa Rosa

Santa Rosa, CA

Overview
Employees
Reviews
Vehicles
4.7
545 Reviews
WELCOME TO GENESIS OF SANTA ROSA Welcome to Genesis of Santa Rosa. We have a wide selection of Genesis GV80, G90, and other models in numerous configurations and colors that you will love. You’ll be treated to our outstanding customer service when you enter our beautiful Santa Rosa Genesis dealership. Visit our showroom and ask our friendly sales associates what makes the Genesis line of vehicles so unique. Petaluma Genesis shoppers will find making the drive will pay off when looking for your new car. We are proud to serve our city of Santa Rosa and cities like Petaluma, Rohnert Park Vallejo, Napa, Sonoma, and more. GENESIS SERVICE CENTER We understand the importance of proper maintenance and repair work. Whether your Genesis needs scheduled maintenance or repairs, our expert technicians will work on your vehicle quickly to get you back behind the wheel. They’re experts on all the Genesis models. Our service technicians use genuine Genesis parts, the same ones used to manufacture your car. When you need service, we’re nearby and ready to help. Schedule your Genesis service visit by phone or use the form on our website.
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2755 Corby Ave

Santa Rosa, CA

95407

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Showing 545 reviews

May 16, 2024

I have been going to this Hyundai dealership since I bought my vehicle 6 years ago! I am so happy with the people who work there and I appreciate all they do! More

by GWENGARNET58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout
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May 16, 2024

Jennifer at. the service dept is amazing so professional she goes over and beyond th server her customers More

by JASON.ENEVOLDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024

I brought my car in for a diagnosis that I was told would be free if covered by Warranty. There were additional issues with my car that they chose to fix without getting my approval. There was no call, no em More

by blue_sapphirez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Conrad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout
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May 15, 2024 -

Genesis Of Santa Rosa responded

This response is solely for those who use Dealer Rater as a reliable source of information which can be very beneficial when choosing a dealership for their service or sales needs. Here are the facts of the matter. * The customer came in with the complaint of the horn not working. * We provided our standard estimate of 240.00 which was agreed to by the customer with her signature on the repair order. * It was explained that if the concern was warrantable there would be no charge (2011 vehicle with 136,000 miles). * Our diagnosis found two failures causing the complaint. The horn button was not grounding to horn relay, We cleaned the connector EM11 and retested the circuit and found it to be functioning as designed. We then inspected the ground side and found and open in the ground control circuit through the clock spring. We replaced the clock spring as a warranty item. The customer was charged 120.00 for diagnosis and repair of the horn ground which Hyundai will not pay for. We did not charge the total authorized amount of 240.00 as that would have been excessive. We are not required nor is it a practice for any service provider to reach out for and authorization of repairs that fall within the approved estimate, that is the purpose of the estimate being given. Not only was this customer not appreciative that we accurately diagnosed and repaired both concerns the same day, charging only half of the approved amount, she continued to argue the point when clearing stating numerous times that she "assumed this and assumed that. The customer had her significant other on the phone and asked Laura to speak with him and explain the matter which she attempted to do. Then the person on the phone felt it appropriate to call me names that will not be repeated. All healthy relationships our built on honesty, good communication and respect. That is what we provided. Not only did we not receive the same level of treatment, we were verbally abused for doing the right thing and providing a high level of service. We have no interest in continuing the relationship and have asked the owner to take any future service needs elsewhere. Mark Conrad Parts & Service Director Manly Hyundai / Genesis

May 29, 2024 -

blue_sapphirez05 responded

I came in to get a warranty issue fixed. I was informed by Laura Stout the issue was fully covered by warranty as well as a recall. The only charge should’ve been the $10 for the Lyft. After leaving my car in their hands for 9 hours I was charged $120 and my recall issue was not fixed. The previous diagnosis from AAA was approved and confirmed to be covered by warranty. However, during their own diagnosis, they found additional issues which they chose not to communicate. This prevented me from looking for the best quote from an auto shop to fix the issue. During my conversation with Laura Stout, I attempted to point out the lack of communication. I reminded her that we confirmed through text that the issue I had was covered under warranty, as well as the recall. However, she chose to ignore my concern while avoiding eye contact. I called my fiancé who also tried to explain and she simply stopped listening and handed the phone back to me. Mark Conroy later informed me they did not need to inform me of any changes as long as it costs under $240 to fix it. Mark stated that “All healthy relationships are built on honesty, good communication and respect.” Were they honest and communicative when the diagnosis changed? No. I would also recommend consulting the Yelp reviews for Manly Hyundai. The dealership currently has 192 reviews with an average rating of 3.1 stars. I found two reviews that shared experiences similar to mine. I hope that upper management will consider conducting an investigation into Laura Stout and Mark Conroy. It is evident that they would benefit from additional training on effective communication, honesty, and respect towards their future customers.

May 15, 2024

Excellent service friendly staff the car was delivered on time the car was washed everything good More

by robertocaal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
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May 15, 2024

I've never been accommodated so well at any dealership until I started dealing with Manly. Jennifer has been especially accommodating in keeping me satisfied. More

by CHARLESONLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewelia Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

Always appreciate what Jennifer does for me and my car! Very attentive and makes sure the job is done timely and correct. I also love that she makes sure I get a loaner car!!! More

by GEOFF16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024

Not transparent - kept trying to talk us out of the specs that we were firm about and made the entire process frustrating. When doing the test drive I had to tell Eliezer to put his seatbelt on, to which he More

by Lotus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eliezer Zaragoza
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May 12, 2024

The process was quick and smooth. The whole staff was friendly and helpful. I enjoyed my experience. More

by MLC5506
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myles Comb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Steinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ehab Dehmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024

Great service, consistently meeting commitments and delivering high-quality work.will definitely be returning soon. More

by Cibrian Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewelia Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar and Alejandro are very reliable technicians and have always taken care of my car needs would definitely recommend them., Laura Stout, Cesar Lopez
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May 11, 2024

Jennifer is great at what she does, helpful, friendly, and always fabulous attention to detail More

by Fredsgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewelia Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout, Cesar Lopez
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