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Genesis North Orlando - Service Center
Winter Park, FL
44 Reviews
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44 Reviews of Genesis North Orlando - Service Center
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May 21, 2024
SERVICE ADVISOR COMMENTS: Service Advisor, Mr. Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the custom Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the customer with the best service, as he did. His dedication and interest towards the customer and dealership is outstanding! I was extremely satisfied with Mr. Gleb Sinelnikov performance. Gleb is an asset to any dealership/employer. I GIVE 5-STARS to Mr. Gleb Sinelnikov. Physical/technical Quality of work performed is a reflection of the Dealership, not of the Service Advisor. The BELOW Questionnaire cannot reflect an overall picture as the Service Advisors do NOT control the quality of technical work performed in the vehicle or the overall service of Holler dealership. HOLLER HYUNDAI/ GENESIS OF NORTH ORLANDO COMMENTS; However, in terms of the Holler Dealership must state that it is in dire need for improvement on: 1) Having all require parts in inventory (e.g., spark plugs, and safety recall parts, both of which were NOT in inventory at time of scheduled service (maintenance schedule was done two weeks prior and parts were not there!); 2) Building infrastructure for service area leaves a lot to be desired! Is uncomfortable for customers. It has not improved during since 2018; Holler dealership keeps on selling vehicles, as they must, entry/receiving area is a disaster; since 2018 nothing has been done to improve the service area and I personally provided improvements suggestions/comments twice to the GM, which she is no longer there; 3) Parts and Service Directors are no longer there - wow, was a turnover - sad. 4) Turnover among Service Advisors is astronomical (every service advisor is new with 6 months of less of service; 5) Labor Rate to change spark plugs on a G90 is $280.00 per hour, which is ridiculous. A G90 3.3T, 6 cylinder engine tune-up rate is $1,080.00 - ridiculous! 6) Two buildings with showrooms: one with NO vehicles in exhibit and the other had a new Genesis G70, but it was locked! Un-real! Some customers chose not to provide comments, for whatever reason, but others like me, like to see and experience improvements. Like to feel comfortable and at ease. I GIVE 1-STAR TO THE SERVICE CENTER AREA AND OVERALL FACILITIES. Holler Hyundai/Genesis of North Orlando has a lot of room for improvement, which will not be cheap. To improve proper intelligent and proper planning must take place to provide an excellent Customer Service, Vehicle Technical Service, Ambiance and proper Pricing. And, sincerely hope a technical competent General Manager is hired immediately, as you have none now. More
by SilverGhost
Employees Worked With
Mr. Gleb Sinelnikov (Service Advisor)
November 28, 2023
Drove 1 1/2 hours for a recall APPOINTMENT only to learn the dealer didn’t have. Indication from service provider was I would receive notification when part and appointment time set to remedy a serious fla the dealer didn’t have. Indication from service provider was I would receive notification when part and appointment time set to remedy a serious flaw in my very expensive Genesis. Still waiting to hear from someone. xx More
by sdavison001
Employees Worked With
Tyler
November 27, 2023
Had the vehicle towed in and the service writer after informing me that he’ll take care of my issue forgot to write a ticket so the next service could pick up where he left off and the end result was del informing me that he’ll take care of my issue forgot to write a ticket so the next service could pick up where he left off and the end result was delaying fixing my vehicle for 2 days unnessesarily More
by Cressline43
Employees Worked With
Jandel
September 22, 2023
Had a bit of a hiccup in the very beginning but once I spoke with the Manager and I was tagged up with Ty everything was smooth sailing after that. Five star communication from that point forward. spoke with the Manager and I was tagged up with Ty everything was smooth sailing after that. Five star communication from that point forward. More
by allison_kovacs
Employees Worked With
Ty
September 14, 2023
The service provider did an outstanding job in servicing my vehicle, very professional and courteous. Yadel was very helpful and took care of all issues I had. Wash and vacuum would have been nice and expe my vehicle, very professional and courteous. Yadel was very helpful and took care of all issues I had. Wash and vacuum would have been nice and expected from a top-notch dealership on the great cars they sell. Genesis of North Orlando is top of the line!! More
by mcneeill
Employees Worked With
Yandel
September 13, 2023
From start to finish. The service was great and my service advisor, Tyler was very helpful. He answered all of my questions and also taught me something important about th The service was great and my service advisor, Tyler was very helpful. He answered all of my questions and also taught me something important about the vehicle that I didn't know. Thanks Tyler! More
by Fleetstyle38
Employees Worked With
Tyler Wilkerson
August 28, 2023
The concierge service provided by Genesis North Orlando is excellent. Yandel was on top of things with timely communication and follow up as to the service process for my GV80. It is nice that my vehicle is excellent. Yandel was on top of things with timely communication and follow up as to the service process for my GV80. It is nice that my vehicle is picked up for service and dropped off the next day! More
by JC
Employees Worked With
Yandel
