Genesis North Orlando - Service Center

Moises was wonderful. Very informative, helped me with my recalls and got me in and out quickly. Thanks again. Very informative, helped me with my recalls and got me in and out quickly. Thanks again. More

Service department was very unprofessional. I felt because my car repair was a recalled by the maker of the car and I wasn't paying out of my pocket my car was put aside until the last minu I felt because my car repair was a recalled by the maker of the car and I wasn't paying out of my pocket my car was put aside until the last minute after I called and pressure to get my car fixed after being in the shop 3 days. I also has a representative Moises who is supposed to be the Genesis representative of north orlando. He ignored my calls and text and after speaking with the general manager he then called me for 1 sec and actually he carried on about being busy and attending to other customers. The last time I checked I was also a customer. He should not and repeat SHOULD not be in that position. He has no customer service experience. He totally ignored me. More

Let me recommend you go to the Genesis of Central Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I rec Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I received a recall notice for my Genesis g80 for a SERIOUS problem. I contacted Genesis of North Orlando to get it fixed and was told it could take 2 appointments. They said they would check the part and see if has to be replaced and if it did they would replace it! Um NO! Called corporate customer service and was told I would get a call from GM Roger within 48 hours. It has now been 6 days! This is a required recall according to NHTSA. Hope you enjoy the communication from the FTC and NHTSA as you have been reported for ILLEGAL practices. More

SERVICE ADVISOR COMMENTS: Service Advisor, Mr. Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the custom Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the customer with the best service, as he did. His dedication and interest towards the customer and dealership is outstanding! I was extremely satisfied with Mr. Gleb Sinelnikov performance. Gleb is an asset to any dealership/employer. I GIVE 5-STARS to Mr. Gleb Sinelnikov. Physical/technical Quality of work performed is a reflection of the Dealership, not of the Service Advisor. The BELOW Questionnaire cannot reflect an overall picture as the Service Advisors do NOT control the quality of technical work performed in the vehicle or the overall service of Holler dealership. HOLLER HYUNDAI/ GENESIS OF NORTH ORLANDO COMMENTS; However, in terms of the Holler Dealership must state that it is in dire need for improvement on: 1) Having all require parts in inventory (e.g., spark plugs, and safety recall parts, both of which were NOT in inventory at time of scheduled service (maintenance schedule was done two weeks prior and parts were not there!); 2) Building infrastructure for service area leaves a lot to be desired! Is uncomfortable for customers. It has not improved during since 2018; Holler dealership keeps on selling vehicles, as they must, entry/receiving area is a disaster; since 2018 nothing has been done to improve the service area and I personally provided improvements suggestions/comments twice to the GM, which she is no longer there; 3) Parts and Service Directors are no longer there - wow, was a turnover - sad. 4) Turnover among Service Advisors is astronomical (every service advisor is new with 6 months of less of service; 5) Labor Rate to change spark plugs on a G90 is $280.00 per hour, which is ridiculous. A G90 3.3T, 6 cylinder engine tune-up rate is $1,080.00 - ridiculous! 6) Two buildings with showrooms: one with NO vehicles in exhibit and the other had a new Genesis G70, but it was locked! Un-real! Some customers chose not to provide comments, for whatever reason, but others like me, like to see and experience improvements. Like to feel comfortable and at ease. I GIVE 1-STAR TO THE SERVICE CENTER AREA AND OVERALL FACILITIES. Holler Hyundai/Genesis of North Orlando has a lot of room for improvement, which will not be cheap. To improve proper intelligent and proper planning must take place to provide an excellent Customer Service, Vehicle Technical Service, Ambiance and proper Pricing. And, sincerely hope a technical competent General Manager is hired immediately, as you have none now. More

This is a great dealership with wonderful sales and efficient service departments! It's very recommended! efficient service departments! It's very recommended! More