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Genesis North Orlando
Winter Park, FL
90 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 90 reviews
January 08, 2023
The main problem with the service dept is poor or no communication from the service advisor. I have a car that had only 11,000 miles on it and the air conditioner Was not working. The first time the se communication from the service advisor. I have a car that had only 11,000 miles on it and the air conditioner Was not working. The first time the service dept had the vehicle they gave it back in a day and said it was out of Freon i questioned why a newer vehicle would be out of Freon the answer was it happens. After having the car back for a week the air conditioner went out again. The vehicle had to go back to service and it took 6 weeks to get the part to repair it. The only way I knew what was going on with the car I had to call the service dept with no return call for a day because service advisor was out therefore i believe my car set there without being worked on because the service advisor was out. I will not be buying or leasing another Genesis because the same thing happened with the previous vehicle I leased. The service dept will keep me from having another Genesis. More
by Eileen.schipper
Employees Worked With
Irwin
January 06, 2023
My appointment was scheduled for 1:40 with a completion time of approximately 2 1/2 hrs. When I arrived I was informed that they were about 2 1/2 hrs behind schedule. By the time it was completed I was una time of approximately 2 1/2 hrs. When I arrived I was informed that they were about 2 1/2 hrs behind schedule. By the time it was completed I was unable to get back that day. It became a big inconvenience. The store was long in the tooth esthetically speaking and very crowded. More
by Jerry
Employees Worked With
Vin
December 21, 2022
I was quoted a price of $435 by Irvin when I made my appointment. After the service of checking my sensor for my auto wipers, which I was told it was OK. I was charged $660.30, and told if I didn't pay appointment. After the service of checking my sensor for my auto wipers, which I was told it was OK. I was charged $660.30, and told if I didn't pay you would keep my vehicle. After I left it rained and nothing had changed. The windshield is so covered with rain I cannot see the road. I think I was over charged for a job that changed nothing. Calvin Gambill More
by gambleraaa
Employees Worked With
My appointment was on 11/25/2022
September 26, 2022
👎Good morning Conrad, this is Quan with Genesis North Orlando. The GV80 you inquired on is here in stock. Would you like to come see it today? 👎 ***I was merely “window shopping.” Please have Quan st Orlando. The GV80 you inquired on is here in stock. Would you like to come see it today? 👎 ***I was merely “window shopping.” Please have Quan stop texting me and my wife, and to stop calling us; he is bordering on harassment, so please have him cease any further attempt to contact us.*** Thanks Conrad S Grabarek More
by conrad grabarek
Employees Worked With
Quan
August 19, 2022
Your dealership is the best. This is my second G80. My first came from another dealership which were not customer attentive after the sell. here at North Orlando your Service ma This is my second G80. My first came from another dealership which were not customer attentive after the sell. here at North Orlando your Service manager came to me at the Service department to walk through my first service of my new G80. this Fantastic His name is Dean More
by gwh3738
Employees Worked With
Dean Service Manager
July 11, 2022
I was not at all pleased about having to pay for the service to my A/C on a car that is less than 3 years old. That little detail was not explained when I purchased the car. What I recall being told w service to my A/C on a car that is less than 3 years old. That little detail was not explained when I purchased the car. What I recall being told was that I had bumper to bumper coverage for 3 years or 36,000 miles. My car is not yet 3 years old, nor does it have 36,000 miles. So, it was quite disappointing to find out that the part/service that needed to be done to my A/C was only covered for 12,000 miles. More
by Sjd
Employees Worked With
Sanford
July 04, 2022
I am a 58 year old retired fire captain and I have never had better service in my life. Patrick was attentive, patient, and knowledgeable. The business manager walked me through every step and answered all had better service in my life. Patrick was attentive, patient, and knowledgeable. The business manager walked me through every step and answered all of my questions and made the purchase process EZ. Could not have gone any better!! Thanks you all for helping find the perfect vehicle for my wife and I!! More
by mdwright567
Employees Worked With
Patrick
