Genesis North Orlando

Everyone is nice until they have your car. Communication about the status of your car is nonexistent. It’s the worst in fact of all the car service experiences I’ve had in my 25 years of ownin Communication about the status of your car is nonexistent. It’s the worst in fact of all the car service experiences I’ve had in my 25 years of owning a car. I took my car in for “overnight service” and was even told it would be ready in the morning. I called that afternoon to get an update since no one called and was told my service advisor was busy and he’d call back. That call never came and I called twice. As the evening approached I had to get a ride to the dealership to pick up my car…I thought. The service advisor told me that the car hadn’t even been looked at. xxx! What was the purpose of bringing my car in overnight? He then proceeded to tell me that it would take a day or 2 or maybe even 5 before my car would be serviced because of the nature of the service. Had he told me that from the beginning I would’ve made accommodations to rearrange my schedule. I did get a rental but I’ll be honest most premium luxury brands like Audi, BMW, etc. don’t send their customers to hertz at least not that I’m aware of. I owned a Lincoln and had my car service for extended amount of time and was given a Lincoln loaner. I thought that would be something Genesis would do as well but apparently not. After 3 or 4 days I called back to get a status update as I hadn’t heard anything and got the same run around treatment. It felt as if they were holding my car hostage!! When I called it became the same fiasco of, “your service advisor is busy assisting other customers, we’ll message him and he’ll return your call”. Im still waiting on him to call me. On the 6th day I was fed up and made my routine call and they gave me their routine response and this time I told them I wanted to speak with the service manager, Robert Owens. Of course, he’s unavailable and of course they told me that they’d make sure he got the message and he’d return my call. I told them that I would be waiting for his call but if he didn’t return my call that evening that I would be making a trip to the see him. Well, as you probably figured out and I had to make a trip because he never returned my call. I guess that’s where the service advisor learned it from. When I arrived, guess who’s keys were waiting. You thought I’d be ecstatic but they only completed half the job and found out that I have to bring it back and leave it again. I’m so distraught that I have to go back here. As I type this it brings back bad memories. They didn’t even tell me the recall work was done. The only way I found out was because I got tired of the one way phone tag and made a in person visit. As a matter of fact, the only way I ever got a response from them was when I went out my way to physically see them about the status of my car. What makes matters worse, they had a log of all the times if called which means they had my number and the ability to call or text me at anytime. I hope that this service was a Somali and not indicative of Brand. If so, then this will probably be my last Hyundai/Genesis unless something drastic changes. Communication is key!!! More

The main problem with the service dept is poor or no communication from the service advisor. I have a car that had only 11,000 miles on it and the air conditioner Was not working. The first time the se communication from the service advisor. I have a car that had only 11,000 miles on it and the air conditioner Was not working. The first time the service dept had the vehicle they gave it back in a day and said it was out of Freon i questioned why a newer vehicle would be out of Freon the answer was it happens. After having the car back for a week the air conditioner went out again. The vehicle had to go back to service and it took 6 weeks to get the part to repair it. The only way I knew what was going on with the car I had to call the service dept with no return call for a day because service advisor was out therefore i believe my car set there without being worked on because the service advisor was out. I will not be buying or leasing another Genesis because the same thing happened with the previous vehicle I leased. The service dept will keep me from having another Genesis. More

Your dealership is the best. This is my second G80. My first came from another dealership which were not customer attentive after the sell. here at North Orlando your Service ma This is my second G80. My first came from another dealership which were not customer attentive after the sell. here at North Orlando your Service manager came to me at the Service department to walk through my first service of my new G80. this Fantastic His name is Dean More