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Genesis North Orlando
Winter Park, FL
90 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 90 reviews
March 07, 2023
The new service manager Shaun is the best improvement Genesis North Orlando has made. He takes a genuine interest in your satisfaction and has great communication skills. Genesis North Orlando has made. He takes a genuine interest in your satisfaction and has great communication skills. More
by AllanS
Employees Worked With
Sanford & Shaun
March 06, 2023
I highly recommend talking to Micheal if you are considering buying a new vehicle. He was by far the easiest and most knowledgeable person to work with. He stayed in touch with us the entire time wh considering buying a new vehicle. He was by far the easiest and most knowledgeable person to work with. He stayed in touch with us the entire time which made the buying process even more enjoyable. More
by Rubia1438
Employees Worked With
Micheal Rodgers
March 02, 2023
The Customer Service from Salesperson Anabbelle Cruz was the best experience I ever had in a dealership. She was very knowledgeable, patient, diligent, extremely professional, trustworthy, No pressure didn' the best experience I ever had in a dealership. She was very knowledgeable, patient, diligent, extremely professional, trustworthy, No pressure didn't feel rush. She always listens to me. Made the process easier. Maintained quick and clear communication in person, email or text. Explained step by step SUB functions. Anabbelle Cruz was always available during and after the sale process. More
by xbpm2
Employees Worked With
Anabbelle Cruz
February 21, 2023
Service group seems to be regrouping and is hard to connect with. Took me over a week to set up an appointment; once connected had friendly rep but performance for warranty recall and addressing some connect with. Took me over a week to set up an appointment; once connected had friendly rep but performance for warranty recall and addressing some initial issues with the new vehicle wasn’t fully completed. More
by Greg
Employees Worked With
Irvin
February 05, 2023
Quan was amazing! All car features were explained and demonstrated. Everyone in the building was friendly and helpful. This is my dream car and the whole process of bu All car features were explained and demonstrated. Everyone in the building was friendly and helpful. This is my dream car and the whole process of buying was effortless! Thank you! More
by Emmycubs05
Employees Worked With
Quan, Shayna, and Roger
January 30, 2023
Everyone is nice until they have your car. Communication about the status of your car is nonexistent. It’s the worst in fact of all the car service experiences I’ve had in my 25 years of ownin Communication about the status of your car is nonexistent. It’s the worst in fact of all the car service experiences I’ve had in my 25 years of owning a car. I took my car in for “overnight service” and was even told it would be ready in the morning. I called that afternoon to get an update since no one called and was told my service advisor was busy and he’d call back. That call never came and I called twice. As the evening approached I had to get a ride to the dealership to pick up my car…I thought. The service advisor told me that the car hadn’t even been looked at. xxx! What was the purpose of bringing my car in overnight? He then proceeded to tell me that it would take a day or 2 or maybe even 5 before my car would be serviced because of the nature of the service. Had he told me that from the beginning I would’ve made accommodations to rearrange my schedule. I did get a rental but I’ll be honest most premium luxury brands like Audi, BMW, etc. don’t send their customers to hertz at least not that I’m aware of. I owned a Lincoln and had my car service for extended amount of time and was given a Lincoln loaner. I thought that would be something Genesis would do as well but apparently not. After 3 or 4 days I called back to get a status update as I hadn’t heard anything and got the same run around treatment. It felt as if they were holding my car hostage!! When I called it became the same fiasco of, “your service advisor is busy assisting other customers, we’ll message him and he’ll return your call”. Im still waiting on him to call me. On the 6th day I was fed up and made my routine call and they gave me their routine response and this time I told them I wanted to speak with the service manager, Robert Owens. Of course, he’s unavailable and of course they told me that they’d make sure he got the message and he’d return my call. I told them that I would be waiting for his call but if he didn’t return my call that evening that I would be making a trip to the see him. Well, as you probably figured out and I had to make a trip because he never returned my call. I guess that’s where the service advisor learned it from. When I arrived, guess who’s keys were waiting. You thought I’d be ecstatic but they only completed half the job and found out that I have to bring it back and leave it again. I’m so distraught that I have to go back here. As I type this it brings back bad memories. They didn’t even tell me the recall work was done. The only way I found out was because I got tired of the one way phone tag and made a in person visit. As a matter of fact, the only way I ever got a response from them was when I went out my way to physically see them about the status of my car. What makes matters worse, they had a log of all the times if called which means they had my number and the ability to call or text me at anytime. I hope that this service was a Somali and not indicative of Brand. If so, then this will probably be my last Hyundai/Genesis unless something drastic changes. Communication is key!!! More
by darocsking
Employees Worked With
Sanford/Jerry/Mona/Robert
