Genesis North Orlando

The Oil change took over 2 1/2 hrs to do even though I had an appointment. This is the 2nd time that it has happened to me. Really should be done a lot quicker if you have an appointment. had an appointment. This is the 2nd time that it has happened to me. Really should be done a lot quicker if you have an appointment. More

Tyler Wilkerson was my service rep and he gave me the best service I've ever been given at a dealership. While I am still waiting for them to find out what wrong with my Genesis, Tyler has treated me wit best service I've ever been given at a dealership. While I am still waiting for them to find out what wrong with my Genesis, Tyler has treated me with a positive attitude and has done his best to assure me they will get my car fixed as soon as possible. More

Excellent explanations of all stages of the vehicle use, service, etc. Patient and complete instructions on the technology. "Showroom" was really the noisy and cramped sales room. service, etc. Patient and complete instructions on the technology. "Showroom" was really the noisy and cramped sales room. More

Quick and easy efficient efficient and courteous. Repeat customer and will continue to be a repeat customer. Repeat customer and will continue to be a repeat customer. More

I had the opportunity to work with Sanford in the service department. He was knowledgeable and prompt meeting me as I drove my vehicle into the service bay. Sanford has a command of my specific car and he department. He was knowledgeable and prompt meeting me as I drove my vehicle into the service bay. Sanford has a command of my specific car and he engaged me quickly letting me know what was needed and how long the service visit would take. He has a wonderful professional demeanor and it was a pleasure dealing with him. He holds himself to high standard and that enables him to deliver a great service experience. More

Holler Genesis does not present as a luxury car dealer. Their showroom is worn and outdated. The salesmen don’t check the lot to see who’s browsing. But the service department needs the most help. Recently Their showroom is worn and outdated. The salesmen don’t check the lot to see who’s browsing. But the service department needs the most help. Recently my Genesis, still under warranty, was in for two full weeks because they couldn’t locate the parts. And it was minor. The service rep never offered a loaner, and not until I mentioned all the owners’ names did I get the loaner, which is in the Genesis sales agreement. This dealership has no class. It’s a cheaply run business, and it shows. You shouldn’t have to threaten to get service you paid for when you bought the car. More

Special commendation to Service Advisor Mr. Irvin Guajardo! An energetic outstanding young gentlemen who goes the extra mile to provide outstanding customer service. Thank you much, Irvin! F Irvin Guajardo! An energetic outstanding young gentlemen who goes the extra mile to provide outstanding customer service. Thank you much, Irvin! First time in 5 years providing comments, so here they are: The service by (1) Service Advisors and the service performed by the (2) Mechanics/Technicians are two very distinct things. Lets start with (1) Service Advisors: well trained and eager to serve the customer, but when it comes to provide quote for a service is just average (like any other dealership), not keeping the waiting customer informed. Then, (2) Mechanics/Technicians, which is the "substance" the most and #1 important aspect of all things involved. Here the mechanics/technicians and no different to other tech/mechanics, they work very fast thus rendering a below average quality of work, sometimes poor - below par. Then you have to call and schedule another appointment, waste your time for them to redo what they had to do in the first place with outstanding Quality - lets remember that Quality of Work is FREE - do your job consciously, with pride! Be proud of what you do! This is very sad and unfortunate. Holler Hyundai / Genesis of North Orlando is the same as it was exactly 5 years ago. It has not improved on Facilities and Quality of work. Sales of Hyundai and Genesis Brand have increased tremendously; however, the physical area for the increased business is as it was years ago :( The was only one (1) EV vehicle in the showroom, but the vehicle doors were closed! How can you sell more if the vehicles are in the parking yard (hot during a very hot Orlando day or raining? Youi will get NO customers! Figure out how to expand your showroom, figure out your receiving service vehicle area is deplorable! Your parking for new vehicles provides no environment for viewing new vehicles! Figure out how to really train your sales people, which do not know the vehicle specs, specifically for Genesis... oh my! It was a sad experience; and, that goes for sales manager's as well!! I can go on and on, but I'm retired an old fart, so what do I know? In my "good old days", as an independent contractor restructured two companies, I was the COO of an Aerospace company and for 15 years the Corporate VP of Operations and Director of Worldwide Manufacturing of a large electronics manufacturing company in California. Oh well... We must be proud of what we do! There's lots of ground for improvement, Holler Genesis of North Orlando: you need to "byte the bullet, stand fast" and invest in facilities and overall personnel training and development (desperately needed) and motivation. More