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Genesis North Orlando
Winter Park, FL
83 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 83 reviews
April 14, 2023
Special commendation to Service Advisor Mr. Irvin Guajardo! An energetic outstanding young gentlemen who goes the extra mile to provide outstanding customer service. Thank you much, Irvin! F Irvin Guajardo! An energetic outstanding young gentlemen who goes the extra mile to provide outstanding customer service. Thank you much, Irvin! First time in 5 years providing comments, so here they are: The service by (1) Service Advisors and the service performed by the (2) Mechanics/Technicians are two very distinct things. Lets start with (1) Service Advisors: well trained and eager to serve the customer, but when it comes to provide quote for a service is just average (like any other dealership), not keeping the waiting customer informed. Then, (2) Mechanics/Technicians, which is the "substance" the most and #1 important aspect of all things involved. Here the mechanics/technicians and no different to other tech/mechanics, they work very fast thus rendering a below average quality of work, sometimes poor - below par. Then you have to call and schedule another appointment, waste your time for them to redo what they had to do in the first place with outstanding Quality - lets remember that Quality of Work is FREE - do your job consciously, with pride! Be proud of what you do! This is very sad and unfortunate. Holler Hyundai / Genesis of North Orlando is the same as it was exactly 5 years ago. It has not improved on Facilities and Quality of work. Sales of Hyundai and Genesis Brand have increased tremendously; however, the physical area for the increased business is as it was years ago :( The was only one (1) EV vehicle in the showroom, but the vehicle doors were closed! How can you sell more if the vehicles are in the parking yard (hot during a very hot Orlando day or raining? Youi will get NO customers! Figure out how to expand your showroom, figure out your receiving service vehicle area is deplorable! Your parking for new vehicles provides no environment for viewing new vehicles! Figure out how to really train your sales people, which do not know the vehicle specs, specifically for Genesis... oh my! It was a sad experience; and, that goes for sales manager's as well!! I can go on and on, but I'm retired an old fart, so what do I know? In my "good old days", as an independent contractor restructured two companies, I was the COO of an Aerospace company and for 15 years the Corporate VP of Operations and Director of Worldwide Manufacturing of a large electronics manufacturing company in California. Oh well... We must be proud of what we do! There's lots of ground for improvement, Holler Genesis of North Orlando: you need to "byte the bullet, stand fast" and invest in facilities and overall personnel training and development (desperately needed) and motivation. More
by SilverGhost
Employees Worked With
Irvin Guajardo
March 27, 2023
I appreciated the concierge service that they provided, but they weren’t able to fix the issue I had with my mirror and they didn’t wash the car either. Certainly not something I’d expect from a dealership but they weren’t able to fix the issue I had with my mirror and they didn’t wash the car either. Certainly not something I’d expect from a dealership that wants to sell premium cars. More
by Chris Ostarello
Employees Worked With
Not sure
March 07, 2023
The new service manager Shaun is the best improvement Genesis North Orlando has made. He takes a genuine interest in your satisfaction and has great communication skills. Genesis North Orlando has made. He takes a genuine interest in your satisfaction and has great communication skills. More
by AllanS
Employees Worked With
Sanford & Shaun
March 06, 2023
I highly recommend talking to Micheal if you are considering buying a new vehicle. He was by far the easiest and most knowledgeable person to work with. He stayed in touch with us the entire time wh considering buying a new vehicle. He was by far the easiest and most knowledgeable person to work with. He stayed in touch with us the entire time which made the buying process even more enjoyable. More
by Rubia1438
Employees Worked With
Micheal Rodgers
March 02, 2023
The Customer Service from Salesperson Anabbelle Cruz was the best experience I ever had in a dealership. She was very knowledgeable, patient, diligent, extremely professional, trustworthy, No pressure didn' the best experience I ever had in a dealership. She was very knowledgeable, patient, diligent, extremely professional, trustworthy, No pressure didn't feel rush. She always listens to me. Made the process easier. Maintained quick and clear communication in person, email or text. Explained step by step SUB functions. Anabbelle Cruz was always available during and after the sale process. More
by xbpm2
Employees Worked With
Anabbelle Cruz
February 21, 2023
Service group seems to be regrouping and is hard to connect with. Took me over a week to set up an appointment; once connected had friendly rep but performance for warranty recall and addressing some connect with. Took me over a week to set up an appointment; once connected had friendly rep but performance for warranty recall and addressing some initial issues with the new vehicle wasn’t fully completed. More
by Greg
Employees Worked With
Irvin
