Genesis North Orlando

Took my car in for an appointment I had due to a recall. Decided to go ahead have my tires rotated while I was there. They said I needed oil change so said go ahead. When I went to pay they said they didn' Decided to go ahead have my tires rotated while I was there. They said I needed oil change so said go ahead. When I went to pay they said they didn't have the recall part so long wait and now will have to return when part comes in...they could have let me know before I came all that way. :( More

They consistently provide 6 star service and go above and beyond To make sure customers are happy beyond To make sure customers are happy More

Very attentive to detail nice place to shop the give you all the information you need about the vehicle all the information you need about the vehicle More

The Oil change took over 2 1/2 hrs to do even though I had an appointment. This is the 2nd time that it has happened to me. Really should be done a lot quicker if you have an appointment. had an appointment. This is the 2nd time that it has happened to me. Really should be done a lot quicker if you have an appointment. More

Tyler Wilkerson was my service rep and he gave me the best service I've ever been given at a dealership. While I am still waiting for them to find out what wrong with my Genesis, Tyler has treated me wit best service I've ever been given at a dealership. While I am still waiting for them to find out what wrong with my Genesis, Tyler has treated me with a positive attitude and has done his best to assure me they will get my car fixed as soon as possible. More

Excellent explanations of all stages of the vehicle use, service, etc. Patient and complete instructions on the technology. "Showroom" was really the noisy and cramped sales room. service, etc. Patient and complete instructions on the technology. "Showroom" was really the noisy and cramped sales room. More

Quick and easy efficient efficient and courteous. Repeat customer and will continue to be a repeat customer. Repeat customer and will continue to be a repeat customer. More

I had the opportunity to work with Sanford in the service department. He was knowledgeable and prompt meeting me as I drove my vehicle into the service bay. Sanford has a command of my specific car and he department. He was knowledgeable and prompt meeting me as I drove my vehicle into the service bay. Sanford has a command of my specific car and he engaged me quickly letting me know what was needed and how long the service visit would take. He has a wonderful professional demeanor and it was a pleasure dealing with him. He holds himself to high standard and that enables him to deliver a great service experience. More

Holler Genesis does not present as a luxury car dealer. Their showroom is worn and outdated. The salesmen don’t check the lot to see who’s browsing. But the service department needs the most help. Recently Their showroom is worn and outdated. The salesmen don’t check the lot to see who’s browsing. But the service department needs the most help. Recently my Genesis, still under warranty, was in for two full weeks because they couldn’t locate the parts. And it was minor. The service rep never offered a loaner, and not until I mentioned all the owners’ names did I get the loaner, which is in the Genesis sales agreement. This dealership has no class. It’s a cheaply run business, and it shows. You shouldn’t have to threaten to get service you paid for when you bought the car. More