Genesis North Orlando

Service department was very unprofessional. I felt because my car repair was a recalled by the maker of the car and I wasn't paying out of my pocket my car was put aside until the last minu I felt because my car repair was a recalled by the maker of the car and I wasn't paying out of my pocket my car was put aside until the last minute after I called and pressure to get my car fixed after being in the shop 3 days. I also has a representative Moises who is supposed to be the Genesis representative of north orlando. He ignored my calls and text and after speaking with the general manager he then called me for 1 sec and actually he carried on about being busy and attending to other customers. The last time I checked I was also a customer. He should not and repeat SHOULD not be in that position. He has no customer service experience. He totally ignored me. More

Xavier was awesome in showing us all safety features and technology with the Genesis gv models. I bought the car because of Xavier skill set and ability of making me confident! technology with the Genesis gv models. I bought the car because of Xavier skill set and ability of making me confident! More

I would like to thank Allen Hernandez, for his professionalism throughout this process. Allen was able to answer all my questions and he took the time to ensure I was able to make an informed deci professionalism throughout this process. Allen was able to answer all my questions and he took the time to ensure I was able to make an informed decision in the purchase of my new GV80. I have leased two vehicles from Holler Hyundai and I look forward to working with Allen as well as Holler Hyundai dealership again in the near future. Again, Thank you. More

Easy to explain what we wanted, they were good at showing us what we wanted. Sales person very helpful. us what we wanted. Sales person very helpful. More

I can’t say anything bad about this dealership. I was greeted promptly upon my arrival. My salesman Allen was friendly. Listened to me and worked with me to lower the monthly payment on the lease. I was greeted promptly upon my arrival. My salesman Allen was friendly. Listened to me and worked with me to lower the monthly payment on the lease. My car was clean and full of gas. Alien patiently explained the workings of the CarPlay as well as the display. More

Like no haggling! Ashleigh, salesperson was great! They worked hard to make certain I was happy! Ashleigh, salesperson was great! They worked hard to make certain I was happy! More

Purchased a GV80. 6 weeks ago. Defective brakes. They attempted to fix and weren’t successful. They are trying again and hope they will be fixed. Purchased window tint 6 weeks ago. Defective brakes. They attempted to fix and weren’t successful. They are trying again and hope they will be fixed. Purchased window tint, still not installed. So very difficult to talk to a service manager. One day I was on hold for 20 minutes. Will not recommend this place to anyone. More

Let me recommend you go to the Genesis of Central Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I rec Florida. I attempted to buy a car from them back in 2019, but the salesperson didn't seem to want to sell one so we bought it elsewhere. Then I received a recall notice for my Genesis g80 for a SERIOUS problem. I contacted Genesis of North Orlando to get it fixed and was told it could take 2 appointments. They said they would check the part and see if has to be replaced and if it did they would replace it! Um NO! Called corporate customer service and was told I would get a call from GM Roger within 48 hours. It has now been 6 days! This is a required recall according to NHTSA. Hope you enjoy the communication from the FTC and NHTSA as you have been reported for ILLEGAL practices. More

SERVICE ADVISOR COMMENTS: Service Advisor, Mr. Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the custom Gleb Sinelnikov, was outstanding. He is very professional and provided all information requested perfectly. He works diligently to provide the customer with the best service, as he did. His dedication and interest towards the customer and dealership is outstanding! I was extremely satisfied with Mr. Gleb Sinelnikov performance. Gleb is an asset to any dealership/employer. I GIVE 5-STARS to Mr. Gleb Sinelnikov. Physical/technical Quality of work performed is a reflection of the Dealership, not of the Service Advisor. The BELOW Questionnaire cannot reflect an overall picture as the Service Advisors do NOT control the quality of technical work performed in the vehicle or the overall service of Holler dealership. HOLLER HYUNDAI/ GENESIS OF NORTH ORLANDO COMMENTS; However, in terms of the Holler Dealership must state that it is in dire need for improvement on: 1) Having all require parts in inventory (e.g., spark plugs, and safety recall parts, both of which were NOT in inventory at time of scheduled service (maintenance schedule was done two weeks prior and parts were not there!); 2) Building infrastructure for service area leaves a lot to be desired! Is uncomfortable for customers. It has not improved during since 2018; Holler dealership keeps on selling vehicles, as they must, entry/receiving area is a disaster; since 2018 nothing has been done to improve the service area and I personally provided improvements suggestions/comments twice to the GM, which she is no longer there; 3) Parts and Service Directors are no longer there - wow, was a turnover - sad. 4) Turnover among Service Advisors is astronomical (every service advisor is new with 6 months of less of service; 5) Labor Rate to change spark plugs on a G90 is $280.00 per hour, which is ridiculous. A G90 3.3T, 6 cylinder engine tune-up rate is $1,080.00 - ridiculous! 6) Two buildings with showrooms: one with NO vehicles in exhibit and the other had a new Genesis G70, but it was locked! Un-real! Some customers chose not to provide comments, for whatever reason, but others like me, like to see and experience improvements. Like to feel comfortable and at ease. I GIVE 1-STAR TO THE SERVICE CENTER AREA AND OVERALL FACILITIES. Holler Hyundai/Genesis of North Orlando has a lot of room for improvement, which will not be cheap. To improve proper intelligent and proper planning must take place to provide an excellent Customer Service, Vehicle Technical Service, Ambiance and proper Pricing. And, sincerely hope a technical competent General Manager is hired immediately, as you have none now. More

Curtis was great. Friendly and helpful and knowledge regarding the product. He made the experience great Friendly and helpful and knowledge regarding the product. He made the experience great More