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Genesis Chevrolet

Eastpointe, MI

4.1
22 Reviews

21800 Gratiot Ave

Eastpointe, MI

48021

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Showing 22 reviews

June 21, 2023

Classic bait and switch sales tactics. Advertised a Silverado 2500 for 47,000. When I called to inquire about the truck I was informed that that price was only for GM employees and the a More

by Sl1965
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sales
Jun 21, 2023 -

Genesis Chevrolet responded

Sorry for the confusion but this is not a bait and switch tactic. In Metro Detroit a majority of our customers are or qualify for the GM Employee Discount Program. Therefore we provide both the MSRP and the GM Employee Pricing both of which are clearly marked on our website. We apologize for the confusion but it is certainly not a bait and switch tactic.

January 07, 2023

If you want good honest and quick service deal with Ryan Bilbrey. You won’t be disappointed. More

by Bobsuit1306
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bilbrey
October 07, 2022

Best customer service. Fix my problem in minutes. Ask for Vince, he was great. Thanks Vince. More

by Alexharris23018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince
August 11, 2022

They could not find a lender Who would finance me Honesty sales dealers I am okay with their decision More

by cynthiadonaby
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mecerdes
February 11, 2021

Robin Pasternacki was so informative and easy to work with in purchasing our Tahoe! She gave all the details without the stressful pushiness. She ROCKS! More

by MBrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Pasternacki
November 02, 2020

Paul was my salesman he was very very good he got me what I wanted I give him a rating of 5 stars and I will recommend people to him thank you More

by gibsonernest40@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
September 30, 2019

Ordered a Camaro ZL1 1LE and had to make sure the dealer had an allotment before i put a deposit. Manager showed me the paperwork prior to ordering so everything was squared away. Friendly service, Salesm More

by Squatch
Recommend Dealer
Yes
Employees Worked With
john, Martin Staten
August 16, 2019

Service After the Sale Was Amazing! I had a key failure emergency with my 2014 Chevy Malibu. I called Genesis Chevrolet for a key replacement. It was 10 minutes to closing, The staff o More

by njonesRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken, Service Manager, Eric Beatie, Parts Technician, Sally, Cashier
February 26, 2019

Buy a car from Johnathon! Johnathon Rawls took great care of my mom! We walked in to the wrong dealership and he greeted us at the door..sat down with us and discussed things w More

by Swtmisty1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathon
January 26, 2019

Do not purchase a VEHICLE FROM THERE They took my wife money sold her a bad truck and is doing nothing to accommodate her. They knew she was at a weak spot from losing her mom and took a More

by Dne200543
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken brian