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Genesis Alfa Romeo FIAT
Macomb, MI
91 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 91 reviews
September 19, 2017
Great buying experience. I went to Fiat of Lakeside because they had a great inventory of Fiat 124 Spiders. Salesman Dave had me quickly on the road test driving the car of my I went to Fiat of Lakeside because they had a great inventory of Fiat 124 Spiders. Salesman Dave had me quickly on the road test driving the car of my choice. After answering all my questions, the staff found a good finance plan, and the sale was done quickly and efficiently. After a review of the controls and setting up my bluetooth, I was on my way. A very professional and friendly experience. More
by George Dunbar
Employees Worked With
Randy Phillips, David Holder, David LLewellyn
September 16, 2017
DON''T GO ANYWHERE ELSE!!!! I can't say enough about my amazing experience at this dealership!!! I've always hated the process of buying or leasing a new car and this was the b I can't say enough about my amazing experience at this dealership!!! I've always hated the process of buying or leasing a new car and this was the best experience I've ever had . My sales person , Joe Thomas, was helpful , knowledgeable, accommodating, low-pressure and pleasant sales person I 've ever dealt with . They say customer service is dead ...but not here!! 5 stars with everyone I dealt with and they all went the extra mile to ensure I was happy , satisfied and got the best pricing possible from my new Alpha Romeo Stelvio ! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 Matthew V. More
by Mvalentine
Employees Worked With
Randy Phillips, David Holder, joe thomas
August 31, 2017
Terrible Ethics and Service My 2016 Fiat 500x spent 43 days unrepaired in service here due to intermittent electrical issues. The owner Rusty after several attempts to contact ne My 2016 Fiat 500x spent 43 days unrepaired in service here due to intermittent electrical issues. The owner Rusty after several attempts to contact never returned a single phone call or Email. The sales manager Randy Phillips made many promises to make the situation right as we bought the car at that dealer and did not uphold his promises either. The service manager Steve seemed like one of the good guys through the whole thing but at the end showed his true colors as well and lied on multiple occasions and with held repair information from many. Even went as far as to delete DTC codes that were stored the same day they forced us to pick up the unrepaired vehicle, and attempted to keep the fact that the codes were stored from the service reporting. Finally the situation had to be handed over to an attorney for lemon law and buy back. Even though the vehicle is unrepaired I was forced to take it back and return the loaner. When picking up my unrepaired Fiat I quickly realized whomever they let drive the car smoked in it enough that the car reeks of cigarette smoke. I am severely asthmatic so at this point I can't even sit in the vehicle. Also they broke the lock and pieces around the lock on the trunk door. When I called they knew it was broken and openly admitted that their porter broke it while cleaning the car., they didn't attempt to fix it order a new handle and didn't have the respect to tell me about it until I noticed it on my own. They said they would replace it and ordered the part even set up a repair date. Shortly after setting up the repair they called and lied saying the part was on back order and that they were booked with appointments and couldn't get us in the schedule to repair it. They sated because I gave them a bad review they didn't want to repair the handle they broke. The handle costs over $300 and is not warrantied anywhere else because they broke it. I had to get customer care involved to call them and make them agree to set a date to repair the handle. This has been an awful situation without any ethics or respect on the dealerships part.. they made lots of promises to make this right yet showed NO value in us as their customer!! Never trust this dealer to purchase or service your vehicle, now we wait out the legal battle ahead.. More
by Mcps190
Employees Worked With
Mike in Service , Steve Witinko, Randy Phillips
May 17, 2017
Very professional and friendly I worked with Stan on a used car purchase and he was beyond helpful. He was one of the most friendliest salesman i have met. David Holder was the fina I worked with Stan on a used car purchase and he was beyond helpful. He was one of the most friendliest salesman i have met. David Holder was the finance manger we talked to and although we didnt finance through the dealership he was still very professional and nice. While we waited to sign papers we talked with other salesmen and they were very friendly. I have been to other dealerships like buff whelan and parkway jeep and Fiat of lakeside is definatly my favorite. This was my first car purchase because i am only 18 and they still treated me like a buyer. Very happy with my 2010 Chevy Aveo More
by Hayleyguertin
Employees Worked With
Stanley T Pough, David Holder
May 13, 2017
Whatever Fiat is paying Steve, it isn't enough. As a Chrysler employed family, we buy lease and drive Chryslers and, in the past, had Chrysler dealers handle our service. That all changed after we h As a Chrysler employed family, we buy lease and drive Chryslers and, in the past, had Chrysler dealers handle our service. That all changed after we had an oil change done at Lakeside Fiat. The service manager Steve Witinko is amazing and offers unparalleled customer service. What a difference! We now bring all of our vehicles to Steve and recommend him to everyone we know. I hope you are taking good care of Steve, Fiat, because with service that good, he seems destined for bigger things. If he moves to another dealership we would definitely go with him. Keep our guy happy. We love seeing his smiling face every time we come. More
by MrsArab
Employees Worked With
Steve Witinko
March 16, 2017
An awesome experience I just want to applaud Stan, my salesperson for the smooth transition of buying my new car !! He was very empathetic towards my situation of being rea I just want to applaud Stan, my salesperson for the smooth transition of buying my new car !! He was very empathetic towards my situation of being rear ended by a drunk driver! I did not expect to be buying a vehicle for quite some time as my totaled vehicle had been paid off! He has been retired he told me but missed people contact and went back to work for this dealership! Lucky me to have had a good experience after a bad one!! I would recommend Stan and this dealership to anyone!! Sincerely Denise A satisfied customer More
by Deedidia
Employees Worked With
Stanley T Pough, David Holder
March 14, 2017
BOUGHT MY SECOND FIAT 500!! I bought my first Fiat 500 a few years ago, a manual transmission. I have never in my life love the car before. I am a 60-year-old woman. I love dri I bought my first Fiat 500 a few years ago, a manual transmission. I have never in my life love the car before. I am a 60-year-old woman. I love driving my fiat!!! So, today I traded my first one and to get a great deal on my second Fiat 500. I worked with Stan who, by the way, made me a great cappuccino. He is very kind and friendly and made sure I understood everything as we went through the process. You should come in and do a test drive you'll be hooked. More
by Susan M Diliberti
Employees Worked With
Stanley T Pough
March 04, 2017
Came in for Radio repair, left with a broken door Called Fiat of Lakeside, spoke with Steve (who I assume is the service manager). He told me it would be $30 to diagnose why my Bluetooth was not wor Called Fiat of Lakeside, spoke with Steve (who I assume is the service manager). He told me it would be $30 to diagnose why my Bluetooth was not working. Came in that day. Steve took my car and about a half hour later told me that I would be $400 to fix my Bluetooth. I told him that was too much and that I would pay the $30 diagnostic fee. About 20 minutes later, Steve told me that I was all set. As I was paying the diagnostic fee, Steve told me that I should get my door handle fixed. I said "what is wrong with it". He said: "I saw you playing with it, so you must have known it was broke". I said, "no it was not". Steve said, "you will need to get it fixed soon". I had really no idea what he was talking about. When I went out to the car, I then found out what he was talking about. Whoever had driven my car, had taken liberties to move the seat as well as pull on the drivers outer door handle so hard, that they broke it. It is held on by 2 hinges (one in the front and 1 in the back). What they had done is cracked the casting on the front hinge. I usually try to go to the dealer, because they are more reputable and do not try to play dirty tricks of sabotaging your car, if they do not get enough money out of you. Obviously this is not the case with Fiat of Lakeside. More
by vrad
Employees Worked With
Steve Witinko
February 11, 2017
All around exceptional service This was the best experience I've ever had leasing a new vehicle. My sales consultant, David LLewellyn took me through the leasing experience seamles This was the best experience I've ever had leasing a new vehicle. My sales consultant, David LLewellyn took me through the leasing experience seamlessly. I don't like playing games or getting surprised, and David did none of that. The price he quoted me on the phone is the price I got. He was very knowledgeable about the car and made my entire process just so easy. He really did all the work. I sat, relaxed and comfortable in a very friendly environment. What a wonderful day I had - I can't thank him enough. Great job and thank you again!! More
by shannon degasperis
Employees Worked With
David LLewellyn
December 03, 2016
Excellent service. Bought a used 500c from them and they stand by their vehicles. They always answer any questions and concerns you have. Brought car in for TSB clutch i Bought a used 500c from them and they stand by their vehicles. They always answer any questions and concerns you have. Brought car in for TSB clutch issue. They also took care of other TSB issues I was not aware of and covered other issues under the extended warranty at no cost to customer. This is the best dealership I have ever dealt with. I will definitely purchase my next Fiat from them. More
by Paul S
Employees Worked With
Steve Witinko
