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Generation KIA
Bohemia, NY
1,101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,101 reviews
March 08, 2017
Refund has been received My Grandson, 19 years old and in the Army, was charged $800 +tax for a key replacement which he never wanted or asked for. I as co-signer, never My Grandson, 19 years old and in the Army, was charged $800 +tax for a key replacement which he never wanted or asked for. I as co-signer, never received or signed the sales invoice. After separating me from my Grandson, he tricked my Grandson into signing the sales invoice without my knowledge or consent. He kept us there for hours under the guise of waiting for the Insurance cards. This is a tactic he uses that keeps you wondering around the show room and is able to get my grandson alone, When we sign the loan agreement the $869 is not listed or disclosed. After going home and doing the Math the loan amount doesn't match the purchase price less the down payment. DO THIS AT THE DEALER AND WHEN YOU DON'T GET AN ANSWER, YOU KNOW SOMETHING IS WRONG!! We go back the next day and speak with the General Manager. He can't figure it out by looking at the papers that are in the files. He comes back from the finance dept. with the sales invoice with the $800 key replacement listed on the sales invoice which my Grandson signed. I explained what happened and he asks us to come back tomorrow as the Finance Manager is not in. The Finance Manager writes up a cancellation of purchase of the key replacement and signs it, gives me a copy, and says the credit will show on the bank loan as I won't receive the refund separately. This is fine as far as I'm concerned. I have received the refund and applied it to the loan balance for my grandson More
by Richard Mattera
Employees Worked With
Ron Siegel, David Priceman
March 02, 2017
Very Pleased I just bought a new 2017 Kia Sorento from Patty Benedetto. She heard me from the beginning that I knew what I wanted. I was never pushed to try a di I just bought a new 2017 Kia Sorento from Patty Benedetto. She heard me from the beginning that I knew what I wanted. I was never pushed to try a different model or by any "extras". When I decided to make the purchase, I left her with the necessary paperwork and she was able to get a lot done behind the scenes while I was home with my children. I picked up my car the next day (it came from another dealer) fully detailed and ready to go. Signing of paperwork took maybe 40 minutes. I wanted a remote start put in so I walked to the service department where I met Danny. He was friendly, efficient, and accommodating. He got me a rental car on the spot and said my car would be ready by 8:30 p.m. To my surprise, I received a call an hour later with the job completely done. After only 4 days, I found a black stray mark in the car. Patty called in on her day off to let service know I was coming and when I got there Danny again was friendly and efficient. I was in an out in about 2 minutes and left stray mark-free! So far, I have had a great experience at Generation KIA! More
by Debra D
Employees Worked With
Danny in Service department, Patricia Benedetto
February 27, 2017
Generation Kia - Ripoff Specialists Terrible experience! I will warn any/all friends, neighbors, co-workers, etc. to stay far away from this dealership. They worked out a deal that my so Terrible experience! I will warn any/all friends, neighbors, co-workers, etc. to stay far away from this dealership. They worked out a deal that my son could do to stay within his budget, then at the last minute, they changed his loan from the agreed upon 60 months, to a 72 month loan! So now the vehicle will end up costing him over $4,000 more than he agreed to. Worst car buying experience ever! More
by JimB
Employees Worked With
Jamal Majeed
February 16, 2017
Very upset but happy. Hi, i made an appointment to test drive a car and 5 mins waiting there with a friend I'm told the car was just sold. I saw someone driving the car and Hi, i made an appointment to test drive a car and 5 mins waiting there with a friend I'm told the car was just sold. I saw someone driving the car and I'm here thinking oh wow this is extremely great service, they're getting the car all ready but no. I was not notified before hand about the car. I'm upset that I didn't even get to try out the car or even get a chance to bit higher for the car. What made my visit great was the salesman Anthony, amazing customer service, he let me test drive a couple cars and even though they were kinda dirty I didn't mind. He had a smile the whole time. We talked laughed etc. Amazing salesman, even though I didn't buy a car he was cool with that. Thank you Anthony. He deserves a raise. Cool guy. More
by Eli
Employees Worked With
Anthony
February 04, 2017
Happy Customer Thank you to Dwayne for helping with the purchase of my new Kia Optima. He was very helpful and answered any question I had. His willingness to go abo Thank you to Dwayne for helping with the purchase of my new Kia Optima. He was very helpful and answered any question I had. His willingness to go above and beyond to ensure i was comfortable with my purchase put me at ease. More
by Curlemup
Employees Worked With
Anthony , Dwayne Roberts
February 04, 2017
Excellent experience Just recently bought a Kia Optima from here. From the moment I walked in I was treated like family. Mike helped me out and made me feel very comforat Just recently bought a Kia Optima from here. From the moment I walked in I was treated like family. Mike helped me out and made me feel very comforatale with everything. I didn't feel pressured at all. He still checks up on me from time to time. Ron was great to work with as well. He made sure everything was crystal clear on the financial end so everything went smooth with no hiccups. Overall great experience! More
by GK
Employees Worked With
Mike, Ron
January 27, 2017
Great Experience! We came into dealership not knowing what we wanted. Mike was very patient and let me test drive 3-4 different cars. He didn't want to give up until I We came into dealership not knowing what we wanted. Mike was very patient and let me test drive 3-4 different cars. He didn't want to give up until I was WoWed with one of them!! I am Loving my gently used Ford Escape!! Thanks Mike! More
by sspin454
Employees Worked With
Michael Castain
January 22, 2017
Friendly Staff but Subpar Service I dealt with Grant, who was great and friendly and accommodating. My issues are with the length of waiting time I endured the two days I was there. On I dealt with Grant, who was great and friendly and accommodating. My issues are with the length of waiting time I endured the two days I was there. On Monday, January 16, I had a lease agreement signed by 230pm. I was told that my new car needed to be washed and waxed (granted, it was very dirty when I test drove it) and would be ready shortly...fast forward 3.5 hours later, and I am still sitting there waiting for my car. That seems a little ridiculous for detailing a car. I have a lot of patience, but I live an hour away and spent my entire afternoon (6+ hrs) off from work for that day at the dealership. I was given a dealer plate and had to come back later in the week to give them my down payment and they would put my plates from my previous car on the Optima. No issues there. Arrived at 2pm on Saturday, January 21, and had signed papers with Jamal (who is so friendly) by 3pm. I spent another 3 hours waiting to sign the rest of the paperwork (the plates were still not on the car by 5pm) and left yet again around 615pm. I spent a total of nearly 10 hours just sitting in the waiting room. I noticed that there were plenty of other customers waiting as long as I was and equally as annoyed. The process simply should not have taken this long; I found it very unprofessional, especially since they had no problem with speediness when it came to the numbers and payment. Looking over the paperwork I see that I was not given the full internet discount on the price of the car (should have been $4740) I purchased. Overall I felt that I was taken advantage of and that the service could have been better. I am in love with my car but am going to ask for a refund or relief of some sort. The money I gave to them and my payment is not worth the time that I spent there. More
by JordanFed7
Employees Worked With
Jamal Majeed
January 20, 2017
Wonderful as could be I sat with Brian OConnor, he was absolutely incredible. Helped me out so much with getting out of my car and into a brand new optima. I love my new ca I sat with Brian OConnor, he was absolutely incredible. Helped me out so much with getting out of my car and into a brand new optima. I love my new car and would recommend Generation to anyone in the market for a car. Go see Brian I promise he will help you out and give you the best car buying experience ever! More
by Hiraaa
Employees Worked With
Brian OConnor and Dave Priceman
January 20, 2017
Great Appreciation This is my second vehicle bought there. I checked out the Optima while having my Forte serviced and ended up leaving with a new car. Everyone I dealt This is my second vehicle bought there. I checked out the Optima while having my Forte serviced and ended up leaving with a new car. Everyone I dealt with was very professional and courteous. They worked very hard with me so I could buy my new vehicle, and went well above and beyond for me. Special thanks to Patty, her manager Sean, and Jamal in the sales area, and also to Frank and his associate in the service area. More
by LC
Employees Worked With
Manager Sean, Frank and his associate in Service, Jamal Majeed, Patricia Benedetto
