Generation KIA

Let Down. I hate to leave bad reviews but I feel obliged as this place has soured my mood. ::Update:: The dealer reached out to me after seeing this review. I hate to leave bad reviews but I feel obliged as this place has soured my mood. ::Update:: The dealer reached out to me after seeing this review. I spoke to one of the sales managers, Joe, who was apologetic and told me he would advocate to the General Manager on my behalf to get me the vehicle at the quoted price. Unfortunately, the GM was not willing to budge and still wanted to charge $2000 over MSRP. The only thing that the call with Joe accomplished was having me let down for a second time. I wish I could say that I can recommend this dealer, but I would avoid it if you are in the market for a Telluride. They are likely more willing to negotiate on less popular models, so I wouldn't discount them completely. :: My wife and I have been on the market for a new Kia Telluride and have been diligent with our searches. Most dealers appear to be charging over MSRP for the SX-Prestige model due to scarcity of demand. What most dealers don't understand is that not everyone is impulsive and is willing to drive a few hours to save thousand of dollars. Last night, after searching inventories, I found the exact SX-P model that we wanted. I called the dealer and spoke to a salesman that assured me, to my delight, that the dealer was not charging anything over sticker price. I gave him my debit card information over the phone to place a deposit on the vehicle. We had planned on financing a portion of the vehicle to take advantage of incentives, to which our salesman responded by asking for my email to send the financing paperwork. The e-mail never arrived. No big deal I thought, we can just spend a little extra time at the dealer. This morning, my wife and I ran to our banks to get certified checks to pick up the vehicle. While at the bank, I noticed that the deposit was never debited out my account. Strike two. I sent our salesman a text asking why the money was not taken out, to which he replies, "we don't take deposits on the Kia Telluride". This would have been good information to know prior to giving my banking information to a stranger over the phone. Forward to the showroom today; I arrive to see the car being whipped around the lot as I am met by our salesman. I hand him my license so we can begin the transaction, and hand him the two cashiers checks. our salesman returns with a piece of paper with a number over $53,000 written on it and proceeds to say, "this is the price of the vehicle before taxes and DMV fees." I must have sat there for a few seconds before reminding him that I was quoted STICKER price ($49,015) over the phone not even 24 hours prior. He looks at me with a smug look insisting, "no, I never said that." I understand that scarcity and demand affects pricing, but you have to be insane to think that paying $4000 over MSRP on a heavily deprecating asset is appropriate. I was livid. I demanded to talk to the manager, to which he responds, no, you are not talking to my manager. Excuse me? I walked around the showroom until I found the manager and explained the situation. The sales manager, Tyler, was very apologetic and excused the transaction due to our salesman being new and that he didn't know any better. I told Tyler I would not be paying a cent over MSRP. Unfortunately, his best solution was to "split the difference" and take half of the $4000 over MSRP down to $2000. Sadly, I had to walk. Kia has made great strides in the Brand by crafting a magnificent vehicle with the Telluride SX. Unfortunately, this buying experience has heavily soured my opinion of the brand. Take this review with a grain of salt. Many consumers are okay paying a premium for something that they really want, and that is okay. After all, I am sure that someone will purchase the vehicle at some point. More

In 2015 I purchased a 2015 optima Absolutly loved it just traded it in for a 2020 sportage I needed an awd vehicle. totally love it I called them up and Dwayne came and dropped it off and took my optima. H traded it in for a 2020 sportage I needed an awd vehicle. totally love it I called them up and Dwayne came and dropped it off and took my optima. He was totally helpful and showed me everything I needed to know and paired my phone!! He was great More

Service Dept not good Inspections are supposed to be free but Service Dept tries to get customers to do unnecessary work when doing NYS inspections and makes fraudulent cla Inspections are supposed to be free but Service Dept tries to get customers to do unnecessary work when doing NYS inspections and makes fraudulent claims as to what NYS inspection requires to pass inspections. Do not go there. More

Bought a used Kia Niro. Price on internet was 16K. No one gave price upfront. Car cost 26K after everything was signed. Bill of sale given THREE days late. gave price upfront. Car cost 26K after everything was signed. Bill of sale given THREE days late. More

bought new kia on a lease deal I had a postive experience with sales, Eric Dempsey, manager Andrew Peppe, and finance Jamual Majeed. They all work together meet my needs. good expe I had a postive experience with sales, Eric Dempsey, manager Andrew Peppe, and finance Jamual Majeed. They all work together meet my needs. good experience. More

first time kia buyer i just would like to state that Ray Garcia and Jamal Majeed were very profession and helped me understand the business of buying a car. i just would like to state that Ray Garcia and Jamal Majeed were very profession and helped me understand the business of buying a car. More

The person who helped me was very nice but the managers and financial people who work at this place are always making the customer feel as low as they can.there is always hiding fees which irritates me so and financial people who work at this place are always making the customer feel as low as they can.there is always hiding fees which irritates me so much but what got me writing this one star reviews I how messed up "managers" are. This place gave me no spare key and honest i was so happy when I got the car that I didnt realize one key ws going to turn to xxxx. My key broke so I couldn't turn on my car so I come back to speak to a manager about it and he laughs and said we cant do anything about it. And instead of saying let's see the options u have maybe we can order u the new key or something. He saids sorry about that and walks away. Do not get any cars at this place. U going to regret it. What is crazy is that if u r a young female going to this place to get a car, they look at u like an ignorant customer and easy to sell at higher price. My brother comes in with me and the price drops down hmm how strange right?. Worst place ever. More

Unfortunately a poor experience. Hidden Fees at signing that weren’t disclosed up front. Salesman had little knowledge of the vehicle. Used car salesman tactics. that weren’t disclosed up front. Salesman had little knowledge of the vehicle. Used car salesman tactics. More

Smooth Buying Experience Had a quick, no hassle buying experience purchasing a used vehicle with financing and was in and out within two hours with the keys in hand. Mackenzie Had a quick, no hassle buying experience purchasing a used vehicle with financing and was in and out within two hours with the keys in hand. Mackenzie was personable, efficient and professional. It was a low pressure sale and she was very accommodating. I totally recommend Generation KIA if you are in the market for a vehicle, new or used. More

No idea how they have such a high overall rating. They are TERRIBLE. They sell you junk and they don’t call back because they know they’re scammers are TERRIBLE. They sell you junk and they don’t call back because they know they’re scammers More