Generation KIA

Ray Garcia is the best. We have bought 4 cars from him over the years. He is always friendly and accommodating. Always puts the customer first. over the years. He is always friendly and accommodating. Always puts the customer first. More

This is the first experience I had with Generation Kia Service Department and Vincent Ardito. It went very well. Vinny was both friendly and professional. Job was done and I was out in less than an hour. Service Department and Vincent Ardito. It went very well. Vinny was both friendly and professional. Job was done and I was out in less than an hour. Very satisfied Thank you Vinny More

The Single worst dealer experience I have ever had! Lie after Lie and no-one k ew what the xxxx they were doing. Oh, and Rollin was extremely rude. Stay away! after Lie and no-one k ew what the xxxx they were doing. Oh, and Rollin was extremely rude. Stay away! More

MSRP $35,485 This is what I thought I was going to pay ,plush tx and fees.I trusted them and sign.I went home with a car cheched the paper work find out that they charged me$ 8.000 dollars above MSRP I ,plush tx and fees.I trusted them and sign.I went home with a car cheched the paper work find out that they charged me$ 8.000 dollars above MSRP I called them They say this is today's market That's xxxxxxxx !!!Make sure you checking all the paper work before you sign. STAY AWAY FROM THIS PLACE!!!! More

I only gave 1 star because 0 stars was not an option! After my fiancée and I brought our Kia Optima in for service on Monday, we will never return to this dealership again for sales or service! Terrible After my fiancée and I brought our Kia Optima in for service on Monday, we will never return to this dealership again for sales or service! Terrible customer service. We spoke to a guy by the name of Bill who gave us the typical negative experience you’d expect from a car dealership. We brought the vehicle in for recalls and to have the vehicle looked at because the check engine light was on. We received a phone call from Bill saying it would cost $640 plus $189.95 for a diagnostic fee which they’d waive if we completed the service. After getting a second opinion from our own mechanic we decided not to go through with the service. We still had to pay the diagnostic fee of $189.95 which we understood. After receiving a phone call that the vehicle was ready we go to pick it up and see that they charged us an additional $37 stating our vehicle failed a NYS inspection which we did not ask for!!! Then to top it off he says “the guys washed the car for you.” I go outside and the vehicle is filthy, they didn’t wash anything. And they took off my inspection sticker without replacing it so I had to drive without an inspection sticker! We then brought the vehicle to our mechanic who fixed the engine and did the NYS inspection for $200! Yet they wanted to charge $640 plus $37! CROOKS! I recommend you bring your vehicle someone else unless you enjoy having a negative experience! More

Worst experience ever at a dealership. Steven aka Brian held us for almost 6 hours, and the finance guy Jamal had a higher price of the vehicle from what the sticker price stated. They both kept scribbling held us for almost 6 hours, and the finance guy Jamal had a higher price of the vehicle from what the sticker price stated. They both kept scribbling over numbers on a work sheet constantly changing numbers, and we only noticed the higher vehicle price after we saw the packet of paperwork when we got home. **the higher price they charged us was NOT listed on the vehicle window sticker** More

Vincent Gardito, as well as Anthony and Bill, went above and beyond in ensuring that our experience at Generation Kia in addressing a recall on the braking ABS module went smoothly. Vincent, in particular, and beyond in ensuring that our experience at Generation Kia in addressing a recall on the braking ABS module went smoothly. Vincent, in particular, was creative and courteous. More

I was experiencing an issue with my Kia Sorrento and I called a different dealership they were rude and not very helpful at all, when I called generation Kia I was greeted by Debbie who immediately made m called a different dealership they were rude and not very helpful at all, when I called generation Kia I was greeted by Debbie who immediately made me feel at ease. She put me through to a man named Vincent who was able to walk me through what needed to be done for my car and again Vincent and Debbie both took the stress that I was experiencing and turned it around. Thank you for having professional staff to handle stressful situations More

DO NOT BUY YOUR CARS HERE. They are liars, arrogant, and have no communication. We bought a Ford car and explicitly asked MULTIPLE times if the car can be serviced at Kia and they assured us multiple times have no communication. We bought a Ford car and explicitly asked MULTIPLE times if the car can be serviced at Kia and they assured us multiple times that it would be “no problem”. The NIGHT we picked up the car the check engine light came on. The next morning we brought it in and they told us they were unable to service it and did not have Ford software. After 3 weeks of not hearing anything and getting jerked around, we finally just picked up the car. We left multiple messages that weren’t unanswered. Every person we talked to sent us to a different person who had a different story. They said “we don’t have a crystal ball”. They didn’t update us once, they couldn’t even be bothered to call Ford. They acted like they were doing us a favor by “fixing it for free”. When we have a warranty through Ford and PAID FOR THEIR WARRANTY AFTER BEING ASSURED THEY COULD DO THE WORK ON YOUR CAR. Employees were not only unhelpful, they straight up lied and were very rude. Do not come here. They promised us they would pay the first car payment because it’s been in the shop since we had it. There is also a bubble in the tire and promised a new one. They REFUSED to put this in writing so I doubt we will get it. I only gave them 1 stat because I had to. They deserve 0. More