Generation KIA

A very disappointing experience with this dealership for a number of reasons. First being that yesterday I called to see if they had a specific vehicle of my color preference to which the representative, Ca a number of reasons. First being that yesterday I called to see if they had a specific vehicle of my color preference to which the representative, Cathy, said yes. She asked if I could make an appointment to come in and I did for 11am today. She told me that if the availability changed that she would call to let me know. No calls and in fact, on my way to driving there which is 45 minutes from my house, they called to confirm that I would be making my 11am appointment. When I arrived, they told me that they did not have the vehicle in stock and when questioned why someone didn't let me know, especially when making sure I was still keeping my appointment, they had no real suitable answer. So, waisted trip, time and gas. The second issue which is the MOST CONCERNING is that when I arrived, I came through the doors in between their Service area and current Showroom which is for general access to the public. In fact someone in Service, directed me to those doors to go to Showroom. Well, it is obvious construction is going on without any signage or roped off area. There was slick broken flooring all over the place that go right up to the entryway to the showroom area and the titled showroom floor, where I slipped when entering and had to catch myself from falling to which the salesperson that would assist me asked if I was OK. After speaking with him and finding out that they did not have the vehicle, he asked me to come with him to see if it was possibly outside in the lot, leading me through the same doorway and this time he slipped. Obviously a blatant hazard without any regard to customer safety. I told the salesperson at the door when I was leaving that they needed to do something about that area to which he was dismissive to me about. So many things wrong with all of the above but all leading to the same conclusion, a terrible dealership to visit for customer service and a HAZARDOUS ONE to make it worse! More

I visited Generation Kia in Bohemia today to shop around for a new lease. I was helped by Joseph Rossetti who I bought cars from in the past He is a fantastic sales person and overall a great guy and I high for a new lease. I was helped by Joseph Rossetti who I bought cars from in the past He is a fantastic sales person and overall a great guy and I highly recommend him. I am now the proud new owner of a 2022 Kia Sorento Thanks Joe. More

I took my car here for an oil change about a month ago I was told everything was fine with my multi-point inspection. Last weekend I paid over $1,000 for my car to get new brakes and roaders from Sunrise To was told everything was fine with my multi-point inspection. Last weekend I paid over $1,000 for my car to get new brakes and roaders from Sunrise Toyota. It turns out that the Kia service rep Anthony neglected to tell me that my brakes were so low that in a few weeks they would be metal to metal.. They let me drive off their lot with an unsafe car that would not pass inspection! This place is unsafe and unethical. Anthony is the worst car rep I have ever spoken too, this is the second time he screwed me over. SAVE YOUR MONEY! Do not go here. More

I worked with Aaron to purchase a new 2022 Sorento. He was extremely helpful, knowledgeable and friendly. He answered all of my questions and made the experience enjoyable. I would highly recommend workin was extremely helpful, knowledgeable and friendly. He answered all of my questions and made the experience enjoyable. I would highly recommend working with Aaron K. to purchase your next vehicle! More

Went to dealership for a car service and as usual the staff always friendly and helpful. Vincent Ardito was quick to help and gave me excellent explanation of all what was done with my car and what shoul staff always friendly and helpful. Vincent Ardito was quick to help and gave me excellent explanation of all what was done with my car and what should be done in the future. Mr. Ardito was very pleasant and very friendly. More

Horrible service dept Joe Catalano And his brothers are horrible Key fob was broke ,lock button did not work . Would not warranty it . Called Kia and after a month (cause generation would not get back to horrible Key fob was broke ,lock button did not work . Would not warranty it . Called Kia and after a month (cause generation would not get back to Kia )they sent to another Kia dealership they warrantee the Key fob .. More

PDO NOT GO THERE. Put a deposit down and had car I was very interested in and brought it to my mechanic. Once the salesman found it it checked out ok he said it was suddenly being "junked." He couldn't very interested in and brought it to my mechanic. Once the salesman found it it checked out ok he said it was suddenly being "junked." He couldn't give me the reason but it was no longer there. The mechanic said there was absolutely nothing wrong with it and they probably sold it for more money. I wasted a lot of time and money (having it looked over) dealing with these guys. They are incapable of telling the truth. More

Purchased a used Mercedes here in 2019. Problems started within 2 months. Same problem over and over, that was completely misdiagnosed by service department. Just informed that I need a new engine and the w within 2 months. Same problem over and over, that was completely misdiagnosed by service department. Just informed that I need a new engine and the warranty company explained that this is due to my neglect. Absolute bull crap. I would be very weary before purchasing anything from this place. More

Errol Hall was an amazing car salesman and person. He helped my husband and I get the car we wanted at the best price and was very accommodating and understanding of anything we needed. I highly recomme helped my husband and I get the car we wanted at the best price and was very accommodating and understanding of anything we needed. I highly recommend him to anyone who is looking to buy a car. He made a typically stressful experience 100% enjoyable. 10/10. More

I was in contact with Graciela Cuji who booked an appointment with me to look at this one particular car. They sold a car behind my back. I know how the car game is played. Car sales people are al appointment with me to look at this one particular car. They sold a car behind my back. I know how the car game is played. Car sales people are all of the same. They don't give a crap about the customer only when money is exchanged or when a customer has $$$ in their hands. More