Generation KIA

Service Dept not good Inspections are supposed to be free but Service Dept tries to get customers to do unnecessary work when doing NYS inspections and makes fraudulent cla Inspections are supposed to be free but Service Dept tries to get customers to do unnecessary work when doing NYS inspections and makes fraudulent claims as to what NYS inspection requires to pass inspections. Do not go there. More

Bought a used Kia Niro. Price on internet was 16K. No one gave price upfront. Car cost 26K after everything was signed. Bill of sale given THREE days late. gave price upfront. Car cost 26K after everything was signed. Bill of sale given THREE days late. More

bought new kia on a lease deal I had a postive experience with sales, Eric Dempsey, manager Andrew Peppe, and finance Jamual Majeed. They all work together meet my needs. good expe I had a postive experience with sales, Eric Dempsey, manager Andrew Peppe, and finance Jamual Majeed. They all work together meet my needs. good experience. More

first time kia buyer i just would like to state that Ray Garcia and Jamal Majeed were very profession and helped me understand the business of buying a car. i just would like to state that Ray Garcia and Jamal Majeed were very profession and helped me understand the business of buying a car. More

The person who helped me was very nice but the managers and financial people who work at this place are always making the customer feel as low as they can.there is always hiding fees which irritates me so and financial people who work at this place are always making the customer feel as low as they can.there is always hiding fees which irritates me so much but what got me writing this one star reviews I how messed up "managers" are. This place gave me no spare key and honest i was so happy when I got the car that I didnt realize one key ws going to turn to xxxx. My key broke so I couldn't turn on my car so I come back to speak to a manager about it and he laughs and said we cant do anything about it. And instead of saying let's see the options u have maybe we can order u the new key or something. He saids sorry about that and walks away. Do not get any cars at this place. U going to regret it. What is crazy is that if u r a young female going to this place to get a car, they look at u like an ignorant customer and easy to sell at higher price. My brother comes in with me and the price drops down hmm how strange right?. Worst place ever. More

Unfortunately a poor experience. Hidden Fees at signing that weren’t disclosed up front. Salesman had little knowledge of the vehicle. Used car salesman tactics. that weren’t disclosed up front. Salesman had little knowledge of the vehicle. Used car salesman tactics. More

Smooth Buying Experience Had a quick, no hassle buying experience purchasing a used vehicle with financing and was in and out within two hours with the keys in hand. Mackenzie Had a quick, no hassle buying experience purchasing a used vehicle with financing and was in and out within two hours with the keys in hand. Mackenzie was personable, efficient and professional. It was a low pressure sale and she was very accommodating. I totally recommend Generation KIA if you are in the market for a vehicle, new or used. More

No idea how they have such a high overall rating. They are TERRIBLE. They sell you junk and they don’t call back because they know they’re scammers are TERRIBLE. They sell you junk and they don’t call back because they know they’re scammers More

Terrible, don't buy NEW, once you sign...they are done w you This is one of those typical experiences, where the 'buying' part was 'ok'. Only tried to 'switch/raise' the price on me once during negotiations etc This is one of those typical experiences, where the 'buying' part was 'ok'. Only tried to 'switch/raise' the price on me once during negotiations etc. HOWEVER after the car was paid for and some of the items in the package weren't given, this is when the nightmare began. - after contacting them I was told it would be taken care of without issue - 5 follow up messages were left and never returned after being told they would follow up same/next day - 2 follow up visits (because they won't call you back) were met with blow offs and 'unavailable' managers to help resolve the situation - Finally spoke with who once again assured me it was going to be handled and all taken care of, the parts would be ordered etc. and to call back the next day for details - that person was off the next day and no one else could help - Call back the NEXT day to be passed around then given back to the first sales person that didn't return any of the message in the first place. - Told it would now cost $100 more to get the correct parts (floor mats) or they would switch out *1* floor mat (drivers side) so we wouldn't have a safety issue with the pedals (mind you they didn't even cover the whole floor, fit, or then...even match *on a new car*! - Called KIA's 800# and told the story, they called the dealership who apparently had the mats the whole time and 800KIA told me they spoke to parts/service manager and I could go pick them up - go down to pick them up, ask for the mats and was told the sales managers had called over and they were forbidden from giving me the mats until I paid for them - ask to speak to the #$%^ sales manager, where in they then lead me into a back office and this smug / pompous / jerk of a sales manager basically tells me he's not doing anything for me regardless of what KIA says unless I 'get nice' and start apologizing. Did I curse when I asked to speak to the sales manager? Yup. Was I refused a sales manager at 3 different points during this week and a half epic? Yes. Was I polite up until that point? Yes. Stay away from this dealer. Personally I am a fan of the cars (and KIA's in general) but this is one of those old school bait & switch places that once you sign the paperwork...they don't want anything to do with you. *Also note they were 4 days late on delivery of the car *My NEW car had 500 miles on it already *not disclosed* *They never sent the paperwork / sticker to my insurance company as promised More

Horrible! Worst experience I ever had! Was sold a used car but not told they didn't have the title until after they received $. Was lied to and given the run-ar Worst experience I ever had! Was sold a used car but not told they didn't have the title until after they received $. Was lied to and given the run-around for over 3 weeks. Everyone was happy and willing until $ was paid. Then no one was able to be reached. Everyone's name is Joe on the phone but when you show up there unexpected not one Joe is to be found. Not only are the sales people and the managers rude and unprofessional, the owner is as well. Took used car to my own personal mechanic who found $600 worth of needed repairs. Kia was more than happy to fix, took car for 3 days to service. When completed I of course went back to my own mechanic to learn that nothing was repaired! My take is they just weren't willing to do the work. Caught several employees right out in lies and they didn't even care. I wasn't happy to squash a months worth of leg work looking for another car but I did. I wasn't going to give them the satisfaction of buying from them after I was treated the way I was. BEWARE! They think they're customers are idiots and have no respect for you. More