Generation KIA

went to see the car I made a appoinment to see and was told when I got there that it was sold! (seems that happens alot, if you read the posts above!) wanted to look at other cars. wasted about 2 hours si told when I got there that it was sold! (seems that happens alot, if you read the posts above!) wanted to look at other cars. wasted about 2 hours sitting there waiting for willa to find her keys then plate, then look up other cars that had I had found on line for alot less with less mileage. Then I say I will pick a car and start the process of a loan and its about $50.00 more a month then other places i had looked. THEN, I find out I didnt take my reg & insurence card and I have been on hold for 30 mins tring to get a manager!I am livid right now. they also bad mouthed the place that I found on line that was $1500. less for a year newer car and I look these meatheads up and find out they have the WORST rating! They have 10 people all "working" seems they are all looking at facebook on there desk top computers! Do these people not realize the world is now a service industry?? And they just hung up on me!!!!calling back!!! they have got to be kidding! More

Unprofessional, Lazy, Rude, Swindlers. Pretty much the words I would use to describe this place and I didn't even buy a car from them. On top of the terrible lack of origination that was clearly going on words I would use to describe this place and I didn't even buy a car from them. On top of the terrible lack of origination that was clearly going on they just had no clue how to sell a car. There is not one positive thing I can say about my experience with them. The biggest thing that I will point out is when I went to trade in my current car. The dealership it self has a huge sign up on the wall sating " 2000 dollars for any trade in" yet they told me my 2002 Jetta that is in very good shape was only worth $1000, trying to say was totaled once before,witch I know for a fact was not true and have the records to prove . They are so incapable of doing there jobs correctly that they can not even read a car fax report correctly. Stay far far away... go to another dealership. These guys wasted over a week of my life going back and forth trying to make a deal. Save your self the time and hassle. More

I went there looking to buy a car I saw online, immediately I wa told the car was sold(yet still up or sale on their website) they proceeded to show me a car close in price and similar in make and immediately I wa told the car was sold(yet still up or sale on their website) they proceeded to show me a car close in price and similar in make and model. I went in on a Sunday and the finance guy wasn't there so I had to wait. They demanded a deposit and wanted me to leave my down payment (1800 dollars) I told them I'd leave 200 to hold the car and they would call me the next day. Needless to say I didn't get a call the next day(Monday, Columbus Day, I figured the banks were closed so I would hear from them Tuesday) I didn't. I had to call them twice and I didn't hear back until 8 pm and they (ed) said " I didn't know you we're really interested." I proceeded to ask the term of the loan and interest rate in which he replied " thants not important and i dont know " So Ed then called me back Wednesday. And asked me to come in to take possession of my vehicle I said I'll be in Friday but I want my questions answered. I called Friday morning to see what time to come in and no answer(surprise) so I went in. I was asked if I had an appt and I said well no Ed told me to come in to get my car. I waited 3 hours. Finally introduced to the finance guy who then told me I needed a highe down payment my intrest rate was 22 percent and for 72 months. They wanted me to pay close to 30,000 for a car worth 11,000. Now my credit isn't the greatest but its not the worst either. So I asked for my deposit back and ED WAS SMIRKIG AND GIGGLING TO HIMSELF! told me they can't refund me until next Friday because that's there office policy. Needless to say I got a copy of my refund form and I will not be back there. THEY ARE SCAM ARTISTS!! DONT SET FOOT IN THIS DEALERSHIP! More

They were fantastic!!!! Pete was wonderful!!!! Will be buying my next car here!!! We are extremely happy with the service provide on our vehicle. Thank you! buying my next car here!!! We are extremely happy with the service provide on our vehicle. Thank you! More

They were very courteous and knowledgable and solved my issue in a timely fashion. I am so happy I bought my optima at Generation they have Earned my business issue in a timely fashion. I am so happy I bought my optima at Generation they have Earned my business More

Went to this dealer on 8/16/12 to see about purchasing a 2012 Kia EX (they only had one in stock). The salesperson Ana assured me she would work with me to get the deal I could afford. My trade-in was appra 2012 Kia EX (they only had one in stock). The salesperson Ana assured me she would work with me to get the deal I could afford. My trade-in was appraised at $14,500 ( a 2009 Toyota Rav4) and the next day when I came back with my wife Ana told me I was only getting $11,500 for my trade-in, take it or leave it. I left it.Deceptive business practices and rip-off prices. More

This place is the biggest scam ever! They lie to you about prices to get you to leave a deposit. When you come back to finalize paperwork, the price suddenly changes. We gave them a cash deposit the ni about prices to get you to leave a deposit. When you come back to finalize paperwork, the price suddenly changes. We gave them a cash deposit the night before and suddenly the very next day they didn't have the cash and needed to mail me a check in seven to ten business days. Well here we are eleven business days later and I call to have the unprofessional manager there curse at me and tell me he has had the check in his hand since the 12 th ......guess he couldn't afford a stamp or doesn't know how to address an envelope. Go anywhere but here. Too bad...the cars are nice but they have complete idiots running the place with zero integrity. Went to sayville Ford got a great deal and no lies. More

To whom this may concern, On 10/8/2011 I To whom this may concern, On 10/8/2011 I purchased a 2010 dodge charger from generation kia, what great cars they had new and used. T To whom this may concern, On 10/8/2011 I purchased a 2010 dodge charger from generation kia, what great cars they had new and used. The car I purchased was beautiful but had some minor cosmetic issues which I expected. I was not concerned because the service associates assured me with the voucher i was given that I would be able to receive a complimentary detail and touch up. I purchased my car on a terrible day and asked if I can use the voucher in the spring and they assured me this would not be a problem and I waited until winter was overto call them. On April 12th I had called to schedule an appt. and was told that this voucher I was given was only valid for 30 days. After getting very upset not being connected to service I was finally put in contact wit the service manager Paul Bunyan I explained my situation to him and while talking to him found out that the people associated with giving the voucher no longer work their leaving me with no proof who I had spoke with. This could have been a disaster but the new service manager was very understanding and accommodating and assured me that he would take care of this issue for me. This was great service! I would highly recommend purchasing a vehicle from them. The used cars are priced right at the proper value that it should be priced instead of it being over priced, which make the car lot great for young students trying to purchase a used car like myself. And let's face it you need a good service department like I found at generating kia. Thank you Paul Bunyan for your time, patience, and care for your customers. Sincerely, The Carson Family More

I recently had to bring my Kia in for service. Paul and Chris in the service department were very friendly and very helpful. They kept me informed about what was going on with my car and fixed the problem Chris in the service department were very friendly and very helpful. They kept me informed about what was going on with my car and fixed the problem in a timely manner and even gave me a loaner car so I could run my errands and not have this minor problem interfere with the rest of my day. I would recommend this dealer to anyone I know. Sincerly, Patty E. More

We went to the dealership with all the paperwork ready to trade in our Ford Explorer and buy a new 2012 Sorento. We knew the color and trim level that we wanted. We were really ready to buy a car. After trade in our Ford Explorer and buy a new 2012 Sorento. We knew the color and trim level that we wanted. We were really ready to buy a car. After our test drive, we sat at the salesman's desk and watched him get up from the desk (not a comment to us about his leaving) and then watched him disappear into the "conference area". Ten minutes later, he reappeared with a sheet of paper that he had scribbled on in magic marker. He told us that the monthly rate for the car was $750! We were shocked. We told him that we hadn't even discussed which car on the lot we were buying and that we hadn't even mentioned how we we were going to pay for it! The rest of the more than hour long session progressed in the same fashion. On one of the many occasions when he left the desk without any comment and went over to the "conference area", he returned with a donut in his mouth! To make a long story short...we were never presented with an inventoried auto or the paperwork to make a deal. We were given magic marker scribbles on a sheet of paper instead. I began to think we were in OZ with the wizard saying, "Don't pay any attention to the man behind the screen.." The $7000 special that drew us into the showroom turned out to be the usual: a phony. Generation Kia needs to train its staff in manners and integrity! Stay clear! More