Generation KIA

bought used dodge ram i wasnt planning on buying a truck but seen a dodge ram i was interested in so i stopped to check it out and was greeted by mike v. mike was very help i wasnt planning on buying a truck but seen a dodge ram i was interested in so i stopped to check it out and was greeted by mike v. mike was very helpful answering my questions without being pushy or aggressive , i was comfortable with the truck and mikes help and would recommend mike highly as well as the dealership. More

Good customer service post sale I had some issues after the sale. Teresa Vassallo was very helpful by quickely handling the questions and getting results. Overall this is a fine deal I had some issues after the sale. Teresa Vassallo was very helpful by quickely handling the questions and getting results. Overall this is a fine dealership. More

Love my new car! Our salesman, Joseph Jones was very helpful & informative while walking us through the leasing process of our new Optima EX. It has all of the feature Our salesman, Joseph Jones was very helpful & informative while walking us through the leasing process of our new Optima EX. It has all of the features we wanted and then some. After owning a Sorento for 10 years & being totally satisfied with its 10 year warranty, we didn't even visit their competitors this time. We were pleased 10 years ago comparing price & features, and even more pleased this time. Thanks Joseph! More

Won me over! I was referred to Generation Kia by a friend and with the help of Joe Sr. and Joseph Jones I was won over! I was raised in a Saturn family and when G I was referred to Generation Kia by a friend and with the help of Joe Sr. and Joseph Jones I was won over! I was raised in a Saturn family and when GM decided to discontinue that make of vehicle, I was at a loss. I had no idea what kind of car I was looking for next and for the first time in my life, leased a car (a Chevy Cruze) so I could buy some time in order to decide on what type of vehicle I might want to purchase. While the car was fine, I did not feel that I wanted to purchase the car or any other car from that dealership. because I did not particularly care for the Sales department there. I noticed my friend had leased several Kias and I was seeking direction, so I asked her what dealership she dealt with. She quickly and proudly referred me to Generation Kia! Joseph was such a pleasure to deal with - professional, courteous, diligent and has a great sense of humor! He found me exactly what I was looking for, "an AWD Sportage without any bells and whistles." Within a few days, I became a Kia owner and feel that I just may have found my new car "family". I told Joseph that I plan on seeing him in another 10 years when I am ready to purchase my next vehicle and have already recommended him to a friend! Thank you Joseph Jones and Joe Sr.! More

My KIA experience After 4 years of wanting a Kia Soul and weeks of dreading the whole "buying" game, I finally went with a trusted friend to test drive and possibly buy After 4 years of wanting a Kia Soul and weeks of dreading the whole "buying" game, I finally went with a trusted friend to test drive and possibly buy a Soul. I had the pleasure of meeting my salesman- Dwayne Roberts who instantly took away any misgivings on the whole process. He was totally down to earth and put me at ease. He introduced me to the vehicle I had coveted for so long. Not only did he explain and go over the entire car, he did so in a way that made me enjoy listening and I can say I retained the information he gave me. When it came down to the test drive, I was comfortable around Dwayne that I could relax and feel the vehicle beneath me. The Soul that I longed for was everything I had hoped it would be. The entire staff at Generation Kia made my day. Each person was friendly and kind, from the gentleman who greeted us at the door and introduced me to Dwayne to the men who helped me out with the financial end. While waiting for my new car to leave with me I got to meet and speak with Dave. He too, was kind and easy to talk with. He explained all the financial details and totally charmed me. I love my Kia Soul and I love Generation Kia!!! I will be going back for all the maintenance as I now feel like a part of their family! More

Friendliest of salesman My experience with Dwayne was an absolute pleasure. He was friendly, courteous and very knowledgeable of the car. He took the time out to show was ev My experience with Dwayne was an absolute pleasure. He was friendly, courteous and very knowledgeable of the car. He took the time out to show was every inch of the car and all its features. I highly recommend when you go to generation Kia look for Dwayne as your salesman More

Excellent Overall Experience I came across this dealership online. I was searching for a used Camaro and definitely was weary about getting my car from a non-chevrolet dealership I came across this dealership online. I was searching for a used Camaro and definitely was weary about getting my car from a non-chevrolet dealership. My fiance called and was immediately greeted by a used car sales representative. We scheduled an appointment for the following day. On the next day, we came in to see the car. We dealt with Joe C who gave us all the time we needed to look the car over, take it for a test drive, and he answered all questions we had about it. I was immediately comfortable with the dealership and comfortable with the thought of purchasing the car from them. When it came down to making a deal, they were an 11 out of 10. They originally gave me a number that was a bit above my budget. We sat and spoke about what is realistically doable for me with regards to the trade we had and what my monthly payments would be. Joe walked away to speak with the manager. Honestly, at this point, I was sure we were going home - camaro-less because the numbers seemed too far away. Well, Joe came back with THE number we were looking for which was a significant amount less than the orginal figure. It was extremely generous of them to work everything out for us - we didn't even have to think twice about saying YES. From there, Joe continued to wait patiently while we sorted out the insurance aspect of it - which took us 2 hours. But that's another story - Joe offered us a more comfortable place to sit, he kept checking on us to make sure we were ok and to answer any questions we may have had. He also showed us around to the service department and we scheduled the first service appointment. When everything finally went through, we spoke to the gentleman in the finance area. Here they were exceptionally helpful as well and did everything they could to save us any additional money. We were thoroughly guided through the whole process and before long, Joe came back by to let us know he was prepping the car, fuelling up, etc. Minutes later we were in my new car driving home with HUGE smiles on our faces. My fiance and I even looked at each other and said how great our experience was - it was the best value of any of the dealerships we had been to and we really couldn't be more happy. Every person at Generation Kia clearly takes pride in their work. They all walk around with a smile and make you feel comfortable. We even spoke with Mr. Kraft about random commonalities we had - we had some laughs together reminiscing about what used to be in Jamesport and the pies at the Cider Mill. It really felt like we were being inducted into a family. I look forward to years of a great relationship with this dealership and I also recommend them to anyone I know looking for a new OR used vehicle - Kia or not. Guys - I apologize for the over 550-word review that you will be reading out loud at Saturday's meeting - but honestly I could write 500 more great words about you and still not be done! But I will end here with a huge THANK YOU!!!! More

Took care of the customer Brought my new KIA Sorento in for service due to a warranty issue. The problem was intermittent making it hard to diagnos. The service manager listene Brought my new KIA Sorento in for service due to a warranty issue. The problem was intermittent making it hard to diagnos. The service manager listened to my description carefully and took the time to trouble-shoot & find the problem. The service representative, John set me up with a loaner vehicle and gave me an estimate of when the job would be completed. The work was completed on time and the problem was solved. The vehicle rides like a charm. When I picked up my Sorento, in addition to the repairs, they had washed it and had it all ready to go. As a new customer, I had the feeling of being well taken care of. Something I have not experienced with other dealers. More

New 2014 Lease My husband and I casually walked in to Generation Kia planning on looking around to see what car best suited my needs as I do a lot of driving daily d My husband and I casually walked in to Generation Kia planning on looking around to see what car best suited my needs as I do a lot of driving daily due to my office being so far from home. We were welcomed by Jonathan almost immediately with a friendly smile a hand-shake. I explained what I was looking for and expressed my interest in a Lease. He was not pushy at all which was important to me since we had been to a couple of other dealers and the obvious need to make the sale and not doing what was best for me-the customer, immediately turned me off. Jonathan was very informative and we decided to Lease was our best option for now. My husband and I went for a spin and I fell in love with my Forte LX. Long story short, we left a deposit, came back a few days later, met with Mike(also very nice and helpful) to finalize the paperwork and I walked out happy! My only wish was that our time waiting would have been cut in half. But overall, great experience. Thank you Jonathan and Mike! More

Brand New Car Purchase First and foremost, Mr. Joseph Jones is by far the most experienced, professional sales representative I have ever had. Buying a new vehicle can be qu First and foremost, Mr. Joseph Jones is by far the most experienced, professional sales representative I have ever had. Buying a new vehicle can be quite stressful but he explained everything to me with much patience and is very knowledgeable. He knew exactly what I wanted to buy and met all of my needs. In addition, he didn't waste my time with trying to sell me something I was not going to be happy with. I also would like to share that Scott in the Finance Department is a Miracle Worker, very knowledgeable with the financing process and assured me he would guide me through the credit process so I would able to have a monthly payment that I could ultimately afford. Lastly, the showroom is beautiful! Thank you so much Generation Kia!!! Sincerely Ms. Fox More