Gene's Chrysler Dodge Jeep RAM

There were a couple smal issues body wise that should have been dealt with that wasn’t have been dealt with that wasn’t More

Friendly but professional, prompt and helpful. Answered all our questions and helped us make an educated decision. Superb customer service. Thank you Stephen and Sam! Answered all our questions and helped us make an educated decision. Superb customer service. Thank you Stephen and Sam! More

Waited 10 minutes at Parts Dept. for someone to help, unable to quote cost for programming a new fob & had to go to Service for that info, service dept rep unable to pronounce a four for someone to help, unable to quote cost for programming a new fob & had to go to Service for that info, service dept rep unable to pronounce a four letter last name, although service was completed, while waiting, I perused new cars, not one sales person approached since they were all busy chatting together and ignoring a possible buyer. I’ve seen this characteristic of Genes sales people in the past and find it amusing they are still in business. So nope, I don’t give high marks to Genes at all! More

Over priced for key fob. Wanted to change oil when this had been done a month ago. First time we’d gotten service there and will not go back. Wanted to change oil when this had been done a month ago. First time we’d gotten service there and will not go back. More

My experience started in LA with Genes I was moving up here to Fairbanks Alaska I saw that a Jeep was in transit so I put money down on it to hold and it was a week after I arrived in Fairbanks my car was here to Fairbanks Alaska I saw that a Jeep was in transit so I put money down on it to hold and it was a week after I arrived in Fairbanks my car was finally at the dealer yaaaaa More

Dealership is very friendly, have attempted to solve my issues on a Ram 1500 that was special ordered through them. There has been attempts to get the truck equipped as I ordered it, but that still has not issues on a Ram 1500 that was special ordered through them. There has been attempts to get the truck equipped as I ordered it, but that still has not happened. I am working with a Ram customer service rep now to hopefully solve the situation. More

Needed an oil change as indicator came on and I was in dealer’s area. Stopped in to see if could get done. Not available at the time so made appointment for next day am. Checked in as scheduled. Service d dealer’s area. Stopped in to see if could get done. Not available at the time so made appointment for next day am. Checked in as scheduled. Service done and on my way in record time! Well done and early for a commitment following!! More

This wasn’t my best experience with the service department. 2021 Ram 3500, I was there for 6 hours waiting when it was only supposed to take an hour. The decided to fix my recalls instead of the pr department. 2021 Ram 3500, I was there for 6 hours waiting when it was only supposed to take an hour. The decided to fix my recalls instead of the problem it was there for and told me the tech ran out of time for me and that I would have to bring it back in. I wasn’t happy and asked them why they didn’t fix the problem first and worry about recalls second. I wasn’t happy so Susan had the tech Ramon Gonzalez finish it. The tech was pissed and gave me a huge attitude when I approached him when he drove my truck around. He never said a word to me and slammed my truck door and walked by me while I was asking him a question. His customer service is terrible and a poor attitude that needs to be put in check. More

Patient and understanding and offered me many options to get me into the perfect car for me! get me into the perfect car for me! More