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Gene Messer Kia - Service Center

Lubbock, TX

4.4
196 Reviews

196 Reviews of Gene Messer Kia - Service Center

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October 02, 2024

Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When p More

by Allysmom1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, RC
Oct 05, 2024 -

Gene Messer Kia responded

Allysmom1990, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at mbaugher@GeneMesser.com, I would like to discuss how we can regain your trust. Sincerely. Matt Baugher General Manager

October 02, 2024

Your staff was very professional and very kind. I will take my new Kia to no one else. More

by vonilyn1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 06, 2024 -

Gene Messer Kia responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours. More

by estella.rosales630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens, Joshua McClure
Oct 05, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2024

Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind More

by barbararaider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
Oct 05, 2024 -

Gene Messer Kia responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2024

They do what they say and make everything as convenient as they can Called me a Uber going home and going back. Very convenient More

by Laddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Sep 15, 2024 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 10, 2024

They’ve been selling and servicing my new cars for over 5 years and they have always been excellent. More

by mnickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Michael Bates, Matt Baugher.
Sep 13, 2024 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

Everyone was very courteous and helpful. I had a great experience. Thank you! Edna Cantu More

by Edna Cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 13, 2024 -

Gene Messer Kia responded

Hi Edna, thank you so much for your positive comments about Gene Messer Kia! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2024

Excellent kia car service. Timing manner. Service have excellent. Have to keep the service as well as in a good manner. We trust. More

by Babu Ellappan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Sep 06, 2024 -

Gene Messer Kia responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 02, 2024

Honest, Fast, Respectful, Next time I am looking at vehicles I will definitely look at this dealership More

by Cnymeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jT
Sep 06, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

The people here at this dealership are all very respectful and make. Me feel comfortable. Joe is our go-to guy. ⭐️ More

by ropershauna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone, Joe
Sep 05, 2024 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with Joe! We hope you have a great day!

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