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Gene Messer Kia - Service Center

Lubbock, TX

4.4
196 Reviews
Call Service Center (844) 402-3025

196 Reviews of Gene Messer Kia - Service Center

Sort by
December 14, 2024

The gentleman that helped was nice polite and curtious explained everything well and answered my questions More

by Sgrando14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle havens
Report | Print
Dec 15, 2024 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Very nice and friendly staff. Clean facilities. Everyone was very eager to help us. As always great service! More

by bwilliams5123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marielle Parmelee,Kyle Havens
Report | Print
Dec 14, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! We look forward to your next visit! Take care!

December 11, 2024

Awesome service and great service writer! In and out as quickly as possible. Great from start to finish. More

by jrobertsontx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ladarius
Report | Print
Dec 13, 2024 -

Gene Messer Kia responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gene Messer Kia!

December 08, 2024

Outstanding customer service. i live in New Mexico but will will be returning for oil changes and routine maintenance More

by Bill
Recommend Dealer
Yes
Employees Worked With
Front counter mgr
Report | Print
Dec 12, 2024 -

Gene Messer Kia responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 07, 2024

Great service! Always confident when I take my car in get it serviced. John was a great service representative. More

by rj23horner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Dec 12, 2024 -

Gene Messer Kia responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 05, 2024

Kyle was amazing! Last minute call to the deal ship to get my tire replaced and I got in and out within half a day! He kept me informed of the whole process and is alw More

by haleyse21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 08, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

November 27, 2024

Everyone was incredibly helpful and even arranged us transportation while they worked on our car. Very kind and professional. More

by cr13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
Report | Print
Nov 28, 2024 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2024

The service department has always been helpful and patient with us. Gene Messer does a great job offer benefits to taking your vehicle to them for service. More

by todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Nov 28, 2024 -

Gene Messer Kia responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 25, 2024

Thank you so much for all of your help! You were greatly appreciated during a very stressful situation! More

by Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Nov 27, 2024 -

Gene Messer Kia responded

Hi Cheri, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2024

Great team, got my car taken care! !! Will def be back……..awesome awesome awesome job More

by mendezi0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 25, 2024 -

Gene Messer Kia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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