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Gene Messer Kia - Service Center

Lubbock, TX

4.4
196 Reviews

196 Reviews of Gene Messer Kia - Service Center

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February 12, 2025

Great service appointment, Thank you Alexander for providing a wonderful experience during my morning visit. More

by Charlesg12327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens
Feb 17, 2025 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

All Staff are great, approachable and very experience people specially the service advisor Mr. John L, his outstanding on his work and very kind. Keep up and Thank you. More

by Mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lazarius
Feb 17, 2025 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

Very easy to work with. Took my Telluride in for my 8,000 mile maintenance checkup. Alexander (In service) could not have been more helpful 👍🏼 More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Feb 13, 2025 -

Gene Messer Kia responded

Hi Larry, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

February 07, 2025

Was keeped on the loop regarding all work that was being done. Assistant was very Helpful. More

by 7techserv7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Feb 11, 2025 -

Gene Messer Kia responded

Hello, thank you; we appreciate your feedback! We hope to see you soon!

February 06, 2025

Service was completed on a very timely basis, approximately 1hour. Everyone was courteous and friendly and helpful. More

by rbvp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
Feb 11, 2025 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2025

Fantastic service very friendly super job did more than expected free of charge that’s a huge win More

by dglassco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 03, 2025 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2025

I live in Albuquerque and make it a point when I visit my daughter in Lubbock to have my 2022 Kia Stinger serviced at Gene Messer Kia. I bought the car from GMK and they’re the only place I’ve ever had it se More

by rickp505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Jan 31, 2025 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2025

The service department is inept and rude. I have purchased 3 kia's from gene messer, 1 of them has been nothing bit trouble and they would mever address the issues. More

by tammyouterlimitsTammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
multiple techs including service manager
January 25, 2025

Everyone is friendly and the service is quick. We live out of town and y’all make our experience great every time! More

by Pinkfeatherboa005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
January 16, 2025

Well my address is Linda Creech 4820 37th Lubbock Texas 79414. I come to you because you do a great job.? More

by Linda Creech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jan 17, 2025 -

Gene Messer Kia responded

Hi Linda, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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