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Gene Messer Kia - Service Center

Lubbock, TX

4.4
196 Reviews

196 Reviews of Gene Messer Kia - Service Center

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March 02, 2025

They are trying to fix issues and i appreciate it . Still a work in progress. Loaner is helping More

by Karenmccleery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 05, 2025 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2025

Great customer service the guy at service was awesome Helped and explained things great will Be back More

by Crystal.parker48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Black guy
Mar 05, 2025 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2025

Gene Messer Kia staff is very respectful and helpful. Every time I go in the greet me with a smile and good attitude. Inside and outside is a very clean environment. More

by Chyanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 04, 2025 -

Gene Messer Kia responded

Hello Chyanne, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

John from the Service Dept, is incredible! Literally is the best! Really takes his time with the customers! Went above and beyond! We went in with couple issues with my vehicle, he left me kno More

by Janell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Mar 05, 2025 -

Gene Messer Kia responded

Hello Janell, thank you for your kind review; we are happy to pass along your comments to John here at Gene Messer Kia! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

Scheduled service was great. Kyle H. checked me in and kept me informed as my vehicle was serviced. I was informed before any needed maintenance was performed and the price was More

by Jrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Haven
Mar 02, 2025 -

Gene Messer Kia responded

Hi, we're happy you found Kyle to be so supportive during your experience here at Gene Messer Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 22, 2025

I TRULY TRULY APPRECIATE KYLE FOR THE TIRE ROTATION, and BEING ABLE TO USE MY DISCOUNT ON IT!! THANK YOU KYLE! More

by Dorene Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 24, 2025 -

Gene Messer Kia responded

Hello Dorene, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 20, 2025

Michael from services was professional, kind, and truly helpful. He kept me updated and was just all around and amazing worker. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 21, 2025 -

Gene Messer Kia responded

Hi Andrea, we're happy you found our staff Michael to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

Just nice service with a comfortable waiting room. This was my first experience with Kia. Thanks More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 21, 2025 -

Gene Messer Kia responded

Hi Bob, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 15, 2025

On time service. Scheduled appointment suggestions made for upkeep service. Services performed as requested. Friendly service advisor. More

by angiem2348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Feb 18, 2025 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Great service after the sale. Service dept was great. Kyle was very helpful and gave 5 star service. More

by tdaniel2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 18, 2025 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!